What happened to the Backup Assistant website?

A few days ago it was working, and I was able to download all my contacts as a .csv file.  Now, when I try to go there I get redirected to a page trying to sell me ringtones or song downloads.  This happens whether I enter the url manually, using what shows on the backup assistant phone screen or when I click on the backup assistant link under Tools and Apps.

My log of what happened:
>> Login to your My Verizon site as normal here http://bit.ly/xB4iTc <<
Did that.
>> Hover over the My Verizon tab>Select "View All" under the My Device tab
<< Got a login popup, logged in.  Reached a page with this message:
Restricted Account Access
Why have I reached this page?
Your current role is Account Member. You have reached this page because
you have requested
a function that is restricted to Account Owners and Account Managers ...
I clicked Request Account Manager Status
The page went white.  The bar at the bottom of the browser indicated a
bunch of stuff being fetched from here and there.  After it was done I was
back to exactly the same page.  I did this twice and got the same result.
End of log.
On Sat, Nov 2, 2013 at 10:51 AM, Verizon Wireless Customer Support <

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