What is my replacement/repair bill Re: Re: Update on your repair request (D132652385). I wouldn't expect the Community to know this answer but this is where the non reply letter directed me to.
What is my repair bill reference D132652385, anyone?
You'll need to contact whoever sent you the letter. Or call AppleCare directly. Use the Contact Us link at the bottom right of every page of these forums.
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I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install -
I have a brand new ipad with iOS 6.1.3 and an imac with OS 10.5.8. I cannot update my OS on this machine, but want to sync the new ipad. What can I do?
If it's an Intel Mac, you can upgrade it to Mac OS X 10.6.8.
If it's a PowerPC Mac, you need to use these instructions and/or iTunes Match to put content on the iPad.
(83068) -
my husband bought ipad 6mos ago in dubai for my daughter unluckily the ipad got snatched at redeem but almost damage with the dent and got no power, what should i do?please help. that i pad is very much important to us,only the box i have here, what should i do if they dont allow to fixed it?
You can try taking the iPad to an authorized service center in the Philippines:
https://locate.apple.com/ph/en/
but since the iPad sold in the UAE is specific to that country (the government there requires that Facetime be blocked), a Philippine service center may not be able to service your iPad. You can ask though. If they cannot help, then you would probably need to send the iPad back to the UAE for service.
Regards. -
I bought a EarPods October last year in the USA, the day before yesterday the remoter can not work any more, it means by the EarPod still can listen music but can not adjust the volume and answer the phone, can I get a new one or what can I get based on the one year product warrant?
Now I am live in Baoding city, China, what I can do, it seems there is no apple store in my city??
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When I move high quality clips into my timeline in Final Cut Express HD, they look and export low quality. I have tried converting the clips and de-interlacing them, but they always look the same, What is the problem? Thanks so much.
You should check that the Project settings match the clip settings before editing them to the Timeline.
Only newly created Projects will change not existing ones by adjusting the Project settings.
If, for example, you have a Project set to NTSC DV you can only end up in trouble if the clips are PAL 1920 x 1080i.
Al -
Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?
Nguema wrote:
Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?
If you cannot get the previous owner (who may not be the seller) to release it the phone is useless; return it to the seller.
Normally someone releasing an iPhone for resale will erase their personal data first (for obvious reasons). To do this they must release Activation Lock. So the previous owner either forgot to do this (unlikely) or the phone was stolen from them. If it was stolen then you are in possession of stolen property, which in itself is a crime, even if you didn't know it was stolen.
There are a few ways to find out who the phone is still locked to. You can try contacting them, but if the phone WAS stolen the outcome will not be a good one. So the best thing you can do now is return the phone for a refund. -
please tell me what media i need or i need to update to transfer videos from iphone to pc xp ... i used to i think but cannot anymore using kodak transfer, photos are ok
See the Windows XP section near the bottom of iOS: Import personal photos and videos from iOS devices to your computer
Also, note the following quote from near the top of that section:
Windows XP can't import video files larger than 500 MB using Camera and Scanner Wizard. You can transfer these files from your device by selecting them in My Computer and dragging or copying the files to your computer's hard drive. -
Im a portuguese DJ and i want to buy mp3 music from itunes to play at my shows. I bought a song to test the process and i already have the song in m4a and mp3, but i didnt receive the document to proof that the music is legal. What i need to do? I cant play the music if i dont have the document telling that i bought it.
Thanks,
Bruno MestreBMestre wrote:
In first place i want to thank you for the answer, but it didnt solved my problem.
I know how to see my purchase history, but i need a valid document to show to authorities in case of some problem. I cant show them a print screen of my purchase history.=X
I was expecting some kind of document from itunes like we receive from beatport. A proof that you bought that songs. With your informations, the song name and the prices.
To the authorities a print screen means nothing.=X
Thaks again,
Bruno Mestre
Hello Bruno,
As you know, Beatport caters to DJ users, and provides the documentation needed to prove ownership that may be required for public performance.
The iTunes Store does not serve the DJ market. In fact, the terms of the iTunes Store restrict the use of its songs to personal, non-commercial use. Here is the info from the Apple Legal statement:
Ser-lhe-á autorizada a utilização dos Produtos iTunes apenas para uso pessoal, não comercial. -
Service & Repair: We are unable to process your repair online at this time
Recently set up a repair for my iPhone but Apple couldn't replace it. I'm looking to do an Out of Warranty service but every time I go onto the repair service site it says "We are unable to process your repair online at this time"
Is this because I have recently set up a repair a few days ago? (My iPhone has returned to me) Do I have to wait a couple of day or what?n_burns wrote:
Is this because I have recently set up a repair a few days ago?
Likely. Call AppleCare & they can handle over the phone. -
It seems that many (if not all) of my files have been replaced by older versions. I can find the multiple version including the most recent version using the Search, however, they show up in the same directory even though Finder only shows a single copy. I am able to save and then overwrite in order to restore but this is strange. There is no chance that another user here has done any sort of system restore action (at least intentionally).
I can find the multiple version including the most recent version using the Search, however, they show up in the same directory even though Finder only shows a single copy.
In a OS Extended (HFS) file system there is no way you can have two files with identical names in the same directory.
Of course who knows what spotlight is thinking of most of the time when it does its stupid searches (get Find any File instead) and lists its results? Are you sure it is listing the same directory or do you have a backup and it is finding it there and you aren't noticing it is two different volumes?
You could also try reindixing the volume. Add it to the Spotlight system preferences Privacy and then remove it. -
Hi,
My name is Norbert. I am having some difficulties restoring my icloud back up. My ipad was doing an icloud back up and the alert message displayed on the ipad after my internet was interrupted "A wi-fi connection is required to download your apps and media".
I got the internet working, my ipad is receiving internet network but the alert message is still displayed on the ipad and won't go away, to make matters worse the ipad is frozen and i can't do anything.
Please can anyone with a similar experience tell me what to do in this situation?
Thank youWelcome to the Apple Community.
Have you tried a hard restart. Press the on/off button and homescreen buttons together until the device shuts down. -
What's the best way to create and edit a PDF where the source document is also a PDF?
Hi,
To be specific, we are in the process of upgrading our A/P processes and we have received a user manual from the company we contracted for the upgrade. I've been tasked with customizing this manual for my company's specific processes (this is with the permission).
What is the best course of action to accomplish this? I thought I should save a copy of the manual, and then modify each page as necessary. I will be adding and deleting text and graphics. I have never used Acrobat before, but consider myself a quick study.
Any suggestions wil be greatly appreciated.When Acrobat saves to Word 97-2003 format, it actually writes a Rich Text Format file - the binary .DOC format used by Word is a closed standard. The .DOCX format is just XML, and neither export process cares if you have Office installed or not. In theory, OpenOffice can read both types of file; but there does tend to be some minor difference between how OO arranges things and how MS Word does it.
The critical thing is that if the PDF file has structure tags (i.e. it's accessible), Acrobat can flow the content properly in the exported file and can identify things as headers, quotes, lists, tables, etc. If not, it has to guess what the reading order is based on where things are on the page, and it will often get confused by intricate layouts, spanned columns, etc. There are of course some things (such as Word Art) which don't survive the trip to PDF and back, and will show as an image. -
Mac user here
I'm hesitant to just drag this over top of my existing FF install because I don't know if it will wipe out my bookmarks, browsing history, cookies, etc.
What's the right thing to do here?
(Canadian trying to get better language support vs. the strangely default US version)You should not lose any data when you replace the application. However, it never hurts to make a backup if you're not confident. This article has suggestions for that: [[Back up and restore information in Firefox profiles]].
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My vintage Power Mac will not power on. The power on button glows bright when pressed, but dims to off after releasing the button. What is the problem?
The battery is the PRAM battery:
Your Mac stores certain settings in a special memory area even if it is turned off (unless there is a battery issue as described below). On Intel-based Macs, this is stored in memory known as NVRAM; on PowerPC-based Macs, this is stored in memory known as PRAM. Information stored in NVRAM or PRAM may include:
Speaker volume
Screen resolution
Startup disk selection
You may need to reset the NVRAM or PRAM if you experience issues related to these functions. For example, if your Mac starts up from a startup disk other than the one you've specified in Startup Disk preferences, or if a "question mark" icon appears briefly when your Mac starts up, resetting NVRAM or PRAM may help.
http://support.apple.com/kb/HT1895#
Replace the battery and reset the PRAM.
Resetting your Mac's PRAM and NVRAM - Support - Apple
Can I purchase a replacement battery at Walmart?
Likely not.
Order one at OWC for the best price ($20+ at Radio Shack):
NewerTech 3.6VPRAM 3.6v Lithium 1/2 AA PRAM... in stock at OWC
But have not sure what a PSU is or how to test it.
PSU- Power Supply Unit.
Then the steps that I deswcribed may be a bit advanced for you?
The PSU is the gray box at the top rear of the interior, the box to which the power cord is attached and has the fan blowing hot air out.
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