WHAT'S WITH ADOBE? SUPPORT CHAT ADVERTISES 24x7 AVAILABILITY BUT IT IS CLOSED.

If you are not a member of Abode Support, please do *not* respond to this question except to prompt Adobe Support.
I need Adobe expertise on this licensing issue and haven't time for community guesswork.
I have a license for Tech Suite 4.
Hard disk crashed and install was lost.
I need the software again for the new drive. It's Windows 7.
Do I download the trial and apply the license, or is there another package?
If my Suite 4 license is valid for Suite 5, please send me that URL and license application instructions.
Thank you.

Thank you, Ned, for your reply.
Point 1: Technical Help (Needs your response please)
Thank you for the recommendation to find version 4 products, and that a
Suite 4 license is not valid for Suite 5.
Unfortunately, Technical Communication Suite 4.0 is not listed on the page
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
Please, have you a link to obtain it?
Also, I have an installation key in the format
9999-9999-9999-9999-9999-9999.
Is that sufficient to activate/licence the product during (or perhaps
post) installation?
Point 2: Technical Support Philosophy (No response required)
I am not interest in debate, but in my view, the concept of "Support
Community is just an approach that Adobe (and other software vendors) use
to reduce the cost of technical support, and since contributors are not
necessarily experts certified or backed by Adobe, responses are not
reliable. No need to respond to this point. We'll just have to agree to
disagree. My point is that serious people want "Adobe Technical Support"
and have no time to deal with amateurs in a so-called "support community."
Point 3: Chat Availability (No response required)
While chat may be offered only at certain hours, it is clearly advertised
as 24x7 right on the adobe website.
I have included instructions as to where it is advertised, with a screen
shot.
No need to respond to this point, but you might want to tell someone
responsible for website content that the message is incorrect.
To locate the message:
1. Click
https://helpx.adobe.com/contact.html?step=CPTV_downloading-installing-setting-up_downloadi ng-installing_stillNeedHelp
2. Then scroll down to the header "Recommended" with white text on blue
background.
This is what is rendered:
Regards,
Scott
Scott Edelstein
<Removed by Moderator>

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Hi Marian,
Assuming Adobe actually "reads" the forum, I believe that my statement
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arrogant with potential customers. This isn't good for business. CS4
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