Even with Adobe support unable to install CS5Web on desktop successfully

I have purchased CS5 (educational version) earlier this year and just installed it sucessfully on my laptop. This is a legitamate version and I have a serial number. I have tried unsuceessfully, and with the help of two different Adobe Support people to install this program on my desktop. We have spend two hours or more trying to figure out why I cannot install this or uninstall the components ( I was able to partially install) on my desk top computer. I experience this aritfact when I put the disc in to uninstall the parical install which we were able to do:.the CD draw locks up; nothing is acitive on the computer and I have to manually shut the computer off ; turn it on and grab the CD out of the drawer. I had gotten error 1 but really don not know what to do here. I was told by the support persons that I should be able to load this program on my desktop as well as my laptop. THey cannot figure it out......Can someone out there help?
Thank you ,
Sally

We cannot know. You are not offering any exact info. Error 1 simply means that nothing works at all, which could mean your computer sucks or your yoghurt's amino acids are spinning the wrong way. Whatever, without detailed system info and install logs this is not going anywhere.
Mylenium

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MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Trying this again as I'm getting no where with Adobe Support!!!

This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
Old site URL: veridicalconsulting.businesscatalyst.com
Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....

Hi Peter
Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup. I believe you can't just rename the partner portal slug. Other things rely on it.
But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
Brett

I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acr

I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acrobat doesn't respond to any command I can give and, in place of the pointer arrow, a vertical bar, as the one of the text editor appears. The only way I can stop Acrobat is by means of the task manager. I tried to de-install and the re- install Acrobat but the behaviour is always the same. What can I do??

Have you opened Acrobat and gone to Help>Updates to get an updated install?

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

Use the web chat:
Contact Customer Care
Mylenium

How can I initiate a "Chat" with Adobe support?

I had a help "chat" with Adobe support last night. Was told it was a technical problem and to wait 5-6 hours. I have a Case number but can only get into the forum. How Can I initiate a "chat". I keep getting looped back to the main help menu.

Same problem here. I have Adobe photoshop PsC5 and wanted a simpler way of manipulating photographs. I bought lightroom 5 but it does not move objects around. I see an Adobe TV demo that is EXACTLY what I want, but no option to buy that product. Any suggestions please. thai you

I have a problem with adobe support advisor, how can i reinstall this program

i have a problem with adobe support advisor, how can i reinstall this program

hi wie kann ich adobe support advisor reinstalieren mac , ich bekomme fehlermeldung beim photoshop installation
Von meinem iPhone gesendet
Am 17.08.2014 um 07:17 schrieb Willi Adelberger <[email protected]>:
i have a problem with adobe support advisor, how can i reinstall this program
created by Willi Adelberger in Deutsche Foren - View the full discussion
Kannst Du mal anfangen Deine Frage zu stellen?
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Adobe CS5: Unable to install updates, close instances of AAM to continue.

I have come across this issue twice so far in my summer madness of machine deployments where I work at a unversity. The message I get while trying to run updates using Adobe Application Manager:
Some updates failed to install.
The following updates were unable to install. If you wish to install these updates, please fix the problems below and retry:
[INSERT ADOBE SOFTWARE TITLE HERE]
You are already running the Adobe Application Manager. Please close all instances of Adobe Application Manager in order to continue with this installation.
Below is a snippet of my aamu.log file:
2010-06-24T23:18:24: >>> Adobe Updater Log Begin >>>
2010-06-24T23:18:24: UpdaterCoreImpl::InitLogFile : Application Version 1.0.0.67
2010-06-24T23:18:24: UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = /Users/mshepherd2/Library/Application Support/Adobe/AAMUpdater/1.0/aamu.log
2010-06-24T23:18:24: UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
2010-06-24T23:18:24: UpdaterCore : Returning from << UCInitialize >> Returning with outErr Value => = 0
2010-06-24T23:18:25: Returning from << UCCheckForUpdates >> call with outErr value - = 0
2010-06-24T23:18:25: CFU(Webfeed):: Web feed hasn't changed since last time.
2010-06-24T23:18:25: CFU(Webfeed): Webfeed is empty
2010-06-24T23:18:25: CFU(Webfeed): MRL is empty
2010-06-24T23:18:25: Check for Updates was done successfully.
2010-06-24T23:18:44: Check for Updates was done successfully.
2010-06-24T23:18:44: UCIsSelfUpdateAvailable : Function returned with value => = 0
2010-06-24T23:18:44: UCIsSelfUpdateAvailable : Is BOB downloaded => = 0
2010-06-24T23:18:44: UCDownloadUpdates : (A) UCIsSelfUpdateAvailable API returned value = 0
2010-06-24T23:18:44: StartUpdateInstallerSubsystem : WARNING - RIBS Setup is Already running.
2010-06-24T23:18:45: Returning from << UCTerminate >> call with value = 1
2010-06-24T23:18:45: UpdaterCoreImpl::ShutdownLogFile : Going to call ShutdownESDLogFile()
2010-06-24T23:18:45: <<< Adobe Updater Log End <<<
I'm mainly working with CS5 Design Premium Suite (running OS 10.6.3) with users/myself and haven't been able to solve this problem. We utilize Active Directory logins and give the users admin rights ( I know...I know gotta love education). To get right down to it I'll list what I've tried on my machine and on someone else's with the exact problem.
- MADE SURE NO OTHER ADOBE APPS OR AAM IS RUNNING AS A PROCESS (duh)
- deleted any local adobe pref files, cache files and adobe application support files.
- deleted login keychain
- ran disk permissions
- ran Adobe Cleaner and reinstalled the whole suite numerous times...did nothing
- tried using both a different local and AD account, this did infact allow me to run the updates. This proves that either local accounts or AD account can work...just not mine!!
- I've even moved my user folder data so next time I logged in, it would create a new user folder. This still produced the same error. Does it have to do with anything in the user directory services and permissions??
One pattern I found was using another account whether if it was a new local account or a fresh AD account logged in, I would get the prompt for the AAM to edit the system.privilege.admin file prior to it searching for availible updates. Logging in has myself I don't get this.... therefore it goes straight to the error message.
I hope there's a fix for this, I've learned far more than I ever wanted to learn about the file structure of the vast CS5 suite and its smaller AAMUpdater counterpart.

I have the same issue, particularly with Pixel Bender 2.5, all the other upgrades get installed correctly without trouble but this one always fail, the message I get is the same one every time:
Adobe Pixel Bender Toolkit 2.5 Update
Installation failed
Can you point me in the right direction? It seems to me that the patch is faulty.
Thanks.
Update 01/15/2011
Here's another update on my issue with Adobe Application Manager, I just realized today that actually none of the available upgrades got installed. Although it only marks an error with Pixel Bender, other components such as Photoshop, Premiere and others aren't being upgraded either even when the program tells you otherwise, what I mean is that for example there's Photoshop 12.0.2 available for download so I click on "Update"; the files get downloaded and installed with no error message being displayed but when I check the software it is still version 12.0.1, the same is happening with Premiere and another one, can't remember which one.
This is additional to the issue of Pixel Bender being unable to upgrade.
Please advise,
Thanks,
David.
Update 01/16/2011
I tried to download all the available updates individually from the Adobe website, the only one that went through was Photoshop, but then when I double clicked it to install it the same faulty application manager launched and I got the same behavior than before, it runs the installation and displays a message that states that everything was installed correctly, yet there no upgrade performed.
All the rest of the available downloads failed to mount.
Also the speed for download is excessively low, I checked my connection and the issue is not on my end, but yours.
This is starting to become very frustrating.

Total Frustration With Adobe Support!

Just a rant about current practices at Adobe......
Adobe's new flagship Photoshop CS4 Extended is hyped as the "Cat's Meow" of photo editing and graphics software. It has some of the most advanced features available including 3D, hardware rendering, advanced stacking, HDR, etc., etc., etc. It actually may be the most fantastic editing software anywhere! But, you can't prove it by me.... Not yet, and maybe not ever....
I can't install it! I have attempted to put it on two of my systems. One a Dell, the other a Gateway. Each has Win XP Home edition. After over six hours of install, uninstall, upgrade video drivers, download 814 megabyte files "twice," install Windows Service Pack 3, etc., etc., I finally called Adobe Support only to be totally disappointed with the non-support.
First, I am subjected to a lengthy wait listening to loud, bad, music loops. Next I'm connected to a "support" person, apparently in India or Pakistan with an accent making it very difficult to understand his "English." He wasn't at all interested in learning about "where" the installation had failed, but just wanted to shovel me off to download a "Windows Cleaner" and "CS4 Cleanup Script." He informed me that I may have to uninstall "ALL ADOBE PRODUCTS" before installing the CS4 Extended Trial.
Now the above statement is just plain stupid, especially from an Adobe representative! Try Adobe Flash, Photoshop versions 5, 7 and CS each complete with dozens of plug-ins, hundreds of actions, specialized settings, etc. How about Adobe Frame Maker with hundreds of projects, Adobe Quick Time, Adobe Encore, Adobe Premier, etc., etc., all with myriad data, plugins, etc. We're talking weeks of reinstall or a complete reinstall of the disk which would, of course, wipe out CS4 EXtended (if it were ever installed - LOL).
So after once again uninstalling the remnants of CS4, installing and running the Win cleanup and CS4 cleanup and reinstall of CS4 Extended - guess what? Yep, failed at exactly the same point - the installation of "Adobe Media Player."
I've wasted two days on simply trying to evaluate CS4 Extended. I've installed a service pack I didn't want or need. I've completely lost Flash thanks to the CS4 Cleanup script and still have no CS4 trial installation. I'm writing this while again listening to bad, loud music loops (for the past 45 minutes).
Listen up Adobe - I've spend many, many thousands of dollars with your company and deserve better treatment. Will I purchase CS4 Extended? It's not likely and becoming less likely with every bar of bad, loud, music loop. Do you actually want to sell your products? Then get some knowledgeable technical support people who can help sort out issues like this and make them available. Don't have some 1st level "support" dweeb who speaks the native language of the country where the support is to be given with an accent so strong that it's impossible for a native speaker to understand. Don't have someone who insults the intelligence of the potential customer with silly statements. In addition to the statement about possibly removing "all Adobe" software before the install, he make the mistake of telling me that this was only "Trial Software" an therefore not necessarily a "stable" and trouble free version. I had to remind him that Adobe states that you simply pay for then receive the unlock code and this "unstable" trial version becomes the "real" and "very expensive" CS4 release version! Give me a break already!!
End rant..... Beware. If you order CS4 maybe you should download the trial version first and be certain it will install and run on your system. I hope you have better luck than I've had.
Best regars,
Lin Evans
303-776-8897
[email protected]

Hi Marian,
Assuming Adobe actually "reads" the forum, I believe that my statement
was appropriate since there are few, if any, other viable ways of
actually getting the message to them. "Support" is terrible unless one
can get to second tier and that's only available usually "after" you
have spent your money and discovered the issues. It certainly has not
"always" been like this. In the old days one actually could speak with a
"technical" support person and didn't have to jump through the hoops
with inexperienced first tier people who know just enough to be
dangerous! Of course it's more difficult in trying economic times and
taking support off-shore is common to a huge number of U.S. companies
with varying degrees of success. I'm certain that many simple question
could be answered in such a fashion, but not all and though forums like
this are very helpful, users also frequently do not have all the
information necessary to help resolve technical issues.
It is indeed the "trial version" which I downloaded (twice) and with
which I'm having the problems. The solution offered on this forum did
indeed get CS4 Extended on my system. Unfortunately, without the Adobe
Media Player which may, or may not be of significant importance which is
yet to be determined.
Yes, I'm a user of "many" Adobe Products since there has been an Adobe
company, and a user of Photoshop since the first release. My sole
purpose for CS4 Extended is for the 3D output. Otherwise CS works just
fine. I'm not really influenced by marketing, only interested in the 3D
output to video. I write tutorials and templates, for a presentation
slideshow software with which I prepare image "objects" by using chroma
key software to create individual frames from video and animate as still
objects. Having a way to easily output cubes, cones, or other 3D
objects, etc., with chroma key green or blue backdrops is important to
me. CS4 Extended has this feature which I need, and I don't know of
other software presently available and which will fit into my workflow.
Photoshop CS works fine for the majority of my photo and graphic
manipulation, but it doesn't have this new and useful feature which I need.
I'm not upset with Adobe marketing - they actually pretty much advertise
truthfully in this case. Nothing which I've heard or seen from Marketing
at Adobe has really stretched the truth beyond credibility. I am upset
with Adobe's support service. It's gotten progressively worse over the
years and the arrogance has multiplied. There's an old saying which
somehow rings true here: you get what you pay for. One good technical
support person is worth half a dozen of what I'm seeing off-shore. They
are underpaid, inexperienced and generally (in my experience) short and
arrogant with potential customers. This isn't good for business. CS4
Extended is a comparatively expensive investment and Adobe should go
out of their way to help facilitate the installation and use of their
trial versions. After all, that's what will eventually convince the
majority of people to buy or not.
Best regards,
Lin

Apple mobile device support unable to install

I have windows 8.1 and itunes "11.1.5.5". I have tried uninstalling itunes and everything else that has to do with apple on my system many times and still get this error. I have also tried what I found in other discussions about installing apple mobile device on its own and when I try that I get this error.
apple mobile device support wasn't installed on your computer.
The installer encountered errors before apple mobile device support could be configured.
Your system has not been modified. To tetry these operations at a later time, please run installer again."
I have tried this many times as well as uninstalling everything that has to do with itunes and apple and I still can't get it to work.
help!!!!

You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunes installer, unpack the installer into its components using 7-Zip then try a standalone install of AppleMobileDeviceSupport. It may still fail to install but if so you may get useful error messages as to why not.
See also Troubleshooting issues with iTunes for Windows updates.
tt2

Have a/c with itunes but unable to install itunes on Windows 7

Though I have an a/c with itunes I am unable to install itunes keep receiving errors when trying to install

Neither Apple nor the iTunes installer cares if you have an a/c (I'm assuming that's the lazy way of typing account) when installing iTunes.
If you want/need help, stop trying to be cute, provide the specific details without the short hand.
Otherwise... search for the errors that are being displayed.
Others are more likely to help if you actually put some effort into asking for help.

"Insufficient data for an image" when opening a PDF, even with Adobe Reader 11.0.06

I have extracted some pages from a large, scanned, PDF into a separate document, using a product called Nuance PDF Converter 7, and when we try to open that with Adobe Reader 11.0.06, we receive the error "Insufficient data for an image". I have read that this error was supposed to be fixed with the latest version of Adobe Reader 11, but I have installed that, and it doesn't help.

I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2, but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

MPS 200 with J 4.6. We are having issues with encryption and unable to install latest, J 4.7.2

We have an MPS 200 with J 4.6. We are having issues with encryption and the tech assigned to our TAC case informed us that version J 4.7.2 would resolve the issue per release notes (confirmed). Unfortunately we have been unable to install latest, J 4.7.2. Every time we select the 4000j472.tar.gz file, the MPS displays software upgrade failed. We have used IE 8, 9 and 11 and have opened them up as much as possible, still no joy. We have unzipped the file, but do not know which file to select for the install.
Would appreciate any assist.

As the others have suggested - download the file again - and check that the MD5 Checksum (with something like WinMD5) of what you have downloaded matches what it should be (for J4.7.2 is b328946e6ca24f181c937d90d8e5cc12). Then upload the .tar.gz file as downloaded (wihtout extracting it).
Wayne
Please remember to rate responses and to mark your question as answered if appropriate.

Firefox is unable to open pdf files even with adobe reader

i am unable to open pdf documents with firefox . i have installed latest version of adobe reader for firefox but still i am having problem. older versions of mozilla do not have this problem

Try running Firefox in [[Safe Mode]] If it functions correctly, then one of your add-ons is the culprit.

Problem with Adobe Audition CC(2014) / Install

Hello,
I have a problem with my subscription to Adobe Audition CC. I paid a monthly subscription to adobe audition CC and now, when I want to use it, the program wants a serial number. I don't have any serial key. I've just my mail subscription confirmation. When I go to Creative Cloud, it notices that my application is install but I can't access to it. What can I do?
Thank you. @

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Even with Adobe support unable to install CS5Web on desktop successfully

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