What speed can our Phone Line support?

We're thinking of going for up to 20mb broadband service, at the moment we're on 8.
Link Information
Uptime:1 day, 2:53:30
DSL Type:G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]:975 / 3,188
Bandwidth (Up/Down) [kbps/kbps]:979 / 2,288
Data Transferred (Sent/Received) [kB/kB]:0.00 / 0.00
Output Power (Up/Down) [dBm]:12.0 / 19.0
Line Attenuation (Up/Down) [dB]:17.0 / 33.5
SN Margin (Up/Down) [dB]:13.0 / 13.0
Vendor ID (Local/Remote):TMMB / BDCM
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):0 / 0
FEC Errors (Up/Down):4 / 426
CRC Errors (Up/Down):4 / 3
HEC Errors (Up/Down):76,838 / 1
That's our infomation from our o2 Wireless Box, though if we get up to 20mb we're thinking of switching to BT
Questions:
What will our estimated speed be? And, how much can our phone line support? Thanks

Hi, looking at your information and using this http://www.kitz.co.uk/adsl/max_speed_calc.php you should hope to get around 13Mb with an optimum line particularly if the Noise margin (SN Margin) was set to 6dB.
Yours is currently set at 13db which is why your connection is low, some isp's set this hign to maintain line stability.
DSL Type:G.992.5 annex A this tells me your on a 21CN connection that's adsl2+.
You could also use the BT site http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_intcid=con_in... and check your possible/maybe connection.

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Re: Our phone line is down

My phone line is not working either although my compute is and so is my hub. However the only help you can get, if you can call it help from this ghastly company, is the stuff delivered by rote from the poor drones in Outer Mongolia or somewhere equally ludicrous who have no power and no authority to do anything for you. Your phone line will be repaired when BT feels like it and not for your convenience. Mine has been out since yesterday and might - if BT feels like it - on Friday 17th. 6 Days and a mealy-mouthed apology on the website if it is over their usual 3 days. Customer Service. What a misnomer that is. BT should be sued under the Trade Descriptions Act for even pretending they give a service. What it will boil down to in the end is a man with a spanner and a screwdriver at a junction box if this overblown organisation could get its act together. Fat chance of that. Good luck, but don't count on getting your "service" restored soon.

have you tried your phone in the test socket and another phone is worth trying
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What speed can I expect?

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My friend gets 50mb and lives about a mile up the road, would I be getting there or there abouts?
I'd be delighted at anything over 20mb to be honest, but 50mb would be awesome.
The exchange i'm on is Langley Mill and I live in Heanor.
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Grant

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Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

How difficult can it be to get a phone line instal...

First of all, for a communications company, BT are shockingly bad at communicating with their customers!
We ordered a home move for our phone line and Infinity services back at the start of Dec, and had an activation date of 19th Dec. The engineer duly turned up on that date and set about the install. The single socket in our house was not where we wanted it (no power socket close by for the broadband router), but he would see about moving that and all was good so far.
However, the engineer was struggling to get a tone on the line and after much to-ing and fro-ing and calling another engineer who was nearby, decided that the actual wires to the house were damaged somewhere between 30m and 250m from the house and as he was not qualified to do any underground works, he was going to pass the job onto another engineer. The next engineer duly came next day (on a Saturday no less!) to get us up and running. No dice. The engineer could not find the break, and we would have to get a new cable put in.
Now, apparently when our house was built the telephone cable was not put in with any ducting and ended up being concreted into the wall! So we would have to get new ducting and the works installed. He then went to paint up the pavement where it needed to be dug up to put the ducting in etc. Except the pavement was covered in leaves, so he sprayed the leaves. Hey ho - I knew where he had painted and I would be able to direct the guys if necessary. As the was the Saturday before Xmas, he was doubtful if the contractors would be before the New Year. The engineer did however get the broadband connection available.
Roll on the New Year and it's a stoney silence from BT, until the morning of the 13th Jan, when a contractor appearred at the door to say he was here to put in the ducting. I pointed out where it was going and left them to it. I glanced out of the window after a while to see they had made a 2ft gap in the hedge at the wrong side of the garden! I also watch in disbelief as one of the guys loaded his wheel barrow with spoil and wheeled it into the woods across the road and dumped it. These guys were the "dig things up" gang, another team were the "filling in" team and they would be along shortly to fill in the hole and re-lay the tarmac on the pavement. However, we at least now have the ducting from the street the house with a rope in the duct to allow a cable to be pulled through. Progress of a fashion.
A few days later, the hole was filled in and the pavement tarred. It then took a full week before another engineer turned up to actually pull the wire through the ducting and connect us up. Except he couldn't because the rope was jammed. So he passed the job back to somebody else. Then 2 days later engineers 5 and 6 turned up with a rodding wire to free off the rope. They couldn't free it off. They did work out that the ducting was probably dislodged by the "filling in the hole" team, thus trapping the rope. This would need the pavement dug up again to reset the ducting. Oh joy.
So, imagine my surprise when another engineer turns up one morning to install our line to discover he couldn't pull the rope through, then another engineer turns up in the afternoon to do the same , followed by yet another engineer the next day!
Meantime, the only communication from BT on the whole matter is when we call them to be told it is all in hand and it will be completed "in 2 days time", or we receive a text message saying they tried to call (no missed calls), and would try to call again in 3 days, do not call them back.
So far in this saga we have had 13 people at the house, not getting us a phone line, in nearly 8 weeks and absolutely terrible communication from BT.
A call to BT at the end of last week resulted in a promise that we would be fully installed by yesterday at 8pm.
I called BT this morning to be told that the external works will be completed by this Friday and they would then call me back to arrange an appointment for the engineer to come and do the install next week!
The only saving grace is we do have an internet connection (pretty vital for me as I work from home!) although I do have an extension cable running across my hallway and we have not been getting charged for line rental for the past 2 months.
I was told today that we should be getting compensation, but to be honest I am not bothered about that - I JUST WANT A PHONE LINE INSTALLED!
Rant over (for now!)

Hi smert,
I am sorry about the delay in getting your phone line on. It definitely sounds like you have been going through the mill lately with all the work being done and still no phone line.
Please send me in your details using the "Contact The Mods" link found in my profile and we will take it from here.
Cheers,
OlgaC
BTCare Community Mod
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Phone line cancelled

I set up a BT landline in my flat along with broadband about 3 months ago - after taking a month or so to finally start working we were quite pleased with the service until a couple of weeks ago when we recieved a letter saying that somebody had requested our number and unless we called within 3 days our account would be cancelled. We duly rang to say we did not want our line cancelled and thought that was the end of it, until 3 days later our phone line and broadband were cancelled. 2 and a half hours later, having spoken to at least 15 different people from numerous departments (all of whom were extremely unhelpful - some even told us we would have to pay a years line rental again!) we were told that our phone line would be up in 3 days and our broadband in 8 - no explanation for why we had to wait so long.
The phone line came back on in three days but eight days later there was still no broadband - we were told that the engineers couldn't find our postcode (the same postcode on our account and used to re-install the phone line) so it would be three more days. It has now been five and no help has been forthcoming and we are still without the internet. The problem is getting absolutely ridiculous and we are extremely annoyed with the service that we are paying for but not recieving.

SEB wrote:
I set up a BT landline in my flat along with broadband about 3 months ago - after taking a month or so to finally start working we were quite pleased with the service until a couple of weeks ago when we recieved a letter saying that somebody had requested our number and unless we called within 3 days our account would be cancelled. We duly rang to say we did not want our line cancelled and thought that was the end of it, until 3 days later our phone line and broadband were cancelled. 2 and a half hours later, having spoken to at least 15 different people from numerous departments (all of whom were extremely unhelpful - some even told us we would have to pay a years line rental again!) we were told that our phone line would be up in 3 days and our broadband in 8 - no explanation for why we had to wait so long.
The phone line came back on in three days but eight days later there was still no broadband - we were told that the engineers couldn't find our postcode (the same postcode on our account and used to re-install the phone line) so it would be three more days. It has now been five and no help has been forthcoming and we are still without the internet. The problem is getting absolutely ridiculous and we are extremely annoyed with the service that we are paying for but not recieving.
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If you don't mind me saying, this seems extremely weird. What phone number was on the letter to ring ? Was it actually from BT ? I can't say I've ever heard of people being "told" that someone else wants that number and the service would be cancelled if not acted upon.
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Crackly phone line and broadband disconnecting

For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
Here is my hub stats and a bt whole sale speed test.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:36:05
Downstream:
6.75 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.7 dB / 22.0 dB
Line attenuation (Down/Up):
7.0 dB / 3.0 dB
Output power (Down/Up):
13.9 dBm / 12.2 dBm
FEC Events (Down/Up):
7077 / 0
CRC Events (Down/Up):
12 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
19 / 0
Error Seconds (Local/Remote):
131 / 114
Hide details
Download Speed
0.81 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My dsl connection rate can get as high as 7.9 Mbps
Any advice would be helpful thank you
Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
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Phone line not working but Infinity is Fine

We had a huge thunderstorm last Monday, which caused a power cut.
Since then, our phone line is dead (it just makes a clicking noise), although if you ring our number, it appears to be ringing (which it isn't).
However, BT Infinity is working even faster.
I did the on-line check of our service and it says there is no fault, and so if I call out a BT engineer, it could cost me £130!!
I'm sure it isn't working, as I've tried an old cordless phone (which I haven't used for years) and I still get the clicking.
I've read that one of the wires may be dead, but I don't know what course of action to take.
Any help or advice will be greatly appreciated.
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RichRolls wrote:
I have checked our telephones in the test socket, and they work fine, but not through the normal socket!!
Then there is a fault in that socket, which Openreach will charge to replace. They go faulty quite often, but you can replace them yourself.
You can get around the problem by plugging a microfilter into the test socket, and then plugging the phone and broadband into the microfilter.
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BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Phone line problem

Hi,
Our broadband is working fine but our phone line doesn't seem to be. I have tried the normal things of checking connections, unplugging and putting back in etc but there still seems to be no dialling tone.
Any suggestions what this can be and how I can resolve it?
Thanks!

Hi STuartET,
Sorry it has taken so long to get back to you especially when you are having issues with your phone and it is your first time posting. As you have mentioned you have notices the DSL filter could be causing issues can you confirm if you have another one that you can replace this with as I am sure you can pick them up from any good electrical shop.
Also the following troubleshooting steps is always good to have at hand when you have problems with your phone line as it gives you steps to try and help fix the problem.
Please keep me posted on how you get on and remember we are here if you need more assistance.

What speed can our Phone Line support?

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