What to do for broken battery?

The battery to my notebook broke a couple months ago, I've been busy lately and also haven't been in that big of a need of it, but I finally got on here to ask.  I got my notebook less than a year ago, probably around 10 months ago, is there a warrenty or anything on these? And if there is do I call HP or just take it back to best buy? Thanks. 

bcbaker91 wrote:
It doesn't work, I know when i'm not plugged it wont turn on or charge and the computer told me the battery failed and wasn't working. 
OK. That is far more understandable than broken.
If:
1)  Your notebook is still in warranty (you can check that in the BIOS in the System information screen)
The standard warranty is one year from purchase date.
2) The HP Support Assistant or HP Advisor has reported that your battery has failed and given you a Warranty reference number to use when contacting HP then it is unlikely that a replacement will cost you anything at all.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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