What to do if coustomer service can't resovle issue?

Question

I am contacting Verizon in hopes to resolve my account issues. I am a relatively new customer to Verizon. I placed my order to establish service with Verizon December 22, 2014. A few days after ordering new phone service is when our horrific experience begins.
I called to transfer 5 active lines within a family plan from ATT to Verizon as a family plan. We did not have any problems signing up and the customer service rep was very knowledgeable and answered all our questions. They clarified there shall be no deposit or activation fees. We were to receive the promotional $150 credit per line within 1-3 billing cycles. The customer service rep ended the call after confirming our order was correct, expected monthly bill, and that we would receive our phones a couple of days after Christmas.
A few days after Christmas we contacted Verizon a 2nd time. We only received tracking information for two out of five phones. We called in to find out that there was only an order for a total of two phones. After being transferred more than three times someone was able to find the missing three orders and got them shipped.
Late January is when I contacted Verizon about not receiving a bill yet. I was then informed that they only had one phone line under my name. I was transferred to every department available. After about an hour someone finally was able to find all phone lines and combine in one account. In short, I called in a second occasion, and the five phone lines were still all separate. I went through the transferring and holding game again (1.5 hours), and was again told the issue was fixed.
Next, we began to receive phone calls that our service will be disconnected because of no payment. I called in to investigate. They insured me my account was up to date, and to disregard the phone calls. A few days later, one of our phone lines had been disconnect. I had to place a call once again (call time more than 2 hours). During this call the agent found the account that was disconnected. It was still not included on my family account and was being billed separate. (A bill I never received). The agent informed me that I would have to pay the disconnect account charges before they can combine to my family account. This agent informed me they cannot zero balance the account even after I told them the accounts were wrong due to Verizon. This agent was not willing to resolve the problem as 90% of the Verizon’s agents I talked to.
During this same call I was transferred to another agent that took their time to completely investigate my account. This agent stayed on the line with me while I spoke with other agents about the issue. With her help I was finally able to get all five lines on one plan and receive ONE monthly charge.
Unfortunately the story does not stop here. I once again had to contact Verizon. The first full bill we received was astronomically high compared to what the initial sales rep discussed during the ordering process. The agent found that we were not being billed correctly. They went through and adjusted accordingly. I also informed them that we had not received any of our (5) $150 bill credit per line as promised. This agent sent me a personal email re-capping all adjustments. This agent was very helpful in trying to fix my account.
To continue, on Thursday of last week I received a call from Verizon that I have an account in collections and I need to pay the balance to avoid the account being reported on my credit. I quickly informed her that this was a mistake and I only have one family account with Verizon. I initially expected stolen identity. After to speaking more with the agent I realized it was another Verizon scam to get me to pay your company’s mistake. She tried to transfer me to another department to resolve the issue. She returned on the line and stated she cannot get in contact with that department. She tried again and still no answer. She was not able to do anything about my account in collections.
As of today, May 4, 2015, we have had service for 4 full months and working on our 5th.  So far we have received one sort of accurate bill (still not accurate based on our initial call to establish service), one out of five $100 phone credits (not within the 1-3 months), and lost countless hours on unsuccessful calls to Verizon’s incapable customer service. Only two out of more than 20 reps showed any apparent concern about our account issues.
In conclusion, what I would have considered a simple mix up by the sales rep has caused about 6 months of unresolved issues. This issue has been made aware to the company on at least 10 different occasions. I also completed a phone survey from Verizon that expressed all my issues almost 2 months ago. I still have not received any follow-up from my survey as stated.
I will not spend one more second on the phone with Verizon’s customer service discussing this same issue over and over again. I have been given false information every single time my account is promised to be corrected. I will also not do anymore of my own investigating into this problem that I did not cause. I know the issue inside and out. If there was anyone at Verizon that took my account serious this issue would have been resolved in a timely manner, and this letter would not be required.

Answer 1

IM sorry this was such a mess.  It's not normal. 
DId you sign up online?  I have had good service in Verizon stores and will not do business online.  Your experience confirms my concerns about lost phone, wrong computer entries and wrong billing.
there are a few mobility CSR on this forum, you should seek them out and hopefully get this fixed.
i Understand you can contact on Facebook and Twitter Also.