What in-person Mac support services can help me?
I'm really struggling with my Mac right now and all I want to do is sit down with an expert IN PERSON to deal with the issues I'm having. One is related to syncing my two web-based email accounts with Microsoft Outlook 2011 for Mac. I chave a problem with one of the accounts downloading EVERYTHING (including read and deleted mail) into my Outlook inbox at random intervals. It's really annoying to wake up to 6,000-plus email and then have to sort through them so as not to delete anything that actually is new. More worrisome is the linkage between iCal/Outlook/iTunes/iPhone. I lost my calendar once because my iCal calendar, which I never update, overrode my real Outlook calendar and I cannot afford to have that happen again.
I would also be interested in having someone help me organize my photo collection and avoid this absurd duplication/triplication/etc. of huge image files - it might be as easy as just deleting iPhoto, but I just want to sit down with an expert who can help me understand how iPhoto works and what I should do to restore sense to my massive photo collection.
I'm tired of trying and failing to resolve these issues with online articles and forums (no offense to the people who have been helpful) and want something like the "One on One" support that the Apple store offers, but apparently that is only available for people who are purchasing a new Mac. I'm not going to do that any time soon (and if my Mac keeps being this frustrating, I never will) so that's not an option. So what types of services are available to help?
Many thanks,
Caitlin
In addition to Kappy's suggestions I believe the Apple store does have personal training so check that out. Also check out if your city has a MacUser Group or MUG. Also check out the Apple store Workshops (they are free I believe).
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How can I reset my security answers ? I do not remember them, and Apple support just can help me if I remember one o more answers. I already have three Follow-ups: 237312883, 374526499 and 239690719 with no solution.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
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d. At this time you can remove the card by going back in to edit the payment info and
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It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
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Hello, Mirzabozorg.
Thank you for visiting Apple Support Communities.
Here is a great resource for troubleshooting issues with Personal Hotspot.
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http://support.apple.com/kb/TS2756
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<Personal Information Edited by Host>Does [this firmware update|http://www.apple.com/downloads/macosx/apple/firmware_hardware/imacefifir mwareupdate13.html] apply to your machine? If so, putting it on may fix the boot from DVD problem.
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I am contacting Verizon in hopes to resolve my account issues. I am a relatively new customer to Verizon. I placed my order to establish service with Verizon December 22, 2014. A few days after ordering new phone service is when our horrific experience begins.
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During this same call I was transferred to another agent that took their time to completely investigate my account. This agent stayed on the line with me while I spoke with other agents about the issue. With her help I was finally able to get all five lines on one plan and receive ONE monthly charge.
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DId you sign up online? I have had good service in Verizon stores and will not do business online. Your experience confirms my concerns about lost phone, wrong computer entries and wrong billing.
there are a few mobility CSR on this forum, you should seek them out and hopefully get this fixed.
i Understand you can contact on Facebook and Twitter Also. -
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Thanks for your help -In addition to Kappy's suggestions I believe the Apple store does have personal training so check that out. Also check out if your city has a MacUser Group or MUG. Also check out the Apple store Workshops (they are free I believe).
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Hello,
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Post relates to: Centro (AT&T)Hi George, have you paired the two devices as a "Trusted Pair"?
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I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
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mac OS services failureHello again:
If DW cannot repair the problem, you need to either reinstall OS X (if you are able, I would use an archive and install) or take the computer to either an Apple store or to an Apple-certified technician for help.
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