What would make the webcam,usb and fingerprint reader quit working?

On DV7 6c95dx

Hi jeffriespc,
Thank you for your inquiry, I will be glad to assist you!
I understand that the USB ports,Webcam and Fingerprint reader have stopped working. Have you tried running  The HP Support Assistant to look for updated drivers and help resolve issues.  Do you have all your Windows updates done?
You can check for hardware failures by running diagnostics. Testing for Hardware Failures (Windows 7, Vista).
If this has not resolved your issue, you can do either a restore back to a known good date or a recovery. 
Using Microsoft System Restore (Windows 7)
Performing an HP System Recovery (Windows 7)
If you decide to do the recovery, you will get a prompt to backup your personal files. if you have not done one, I suggest you do it now to prevent data loss. Here is a document to assist you with restoring them.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

  • Fingerprint reader quit working PLEASE HELP

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    I have a Pavilion dv6.
    Model #:  A3E82AV
    BIOS:  F.26 - 04/03/2013 (0790100000205710000620100)
    Windows 7 Home Premium 64 bit
    Thank you
    This question was solved.
    View Solution.

    You did not state your OS:  Assuming Windows 8 - 64bit
    HP Pavilion dv6t-7000 CTO Entertainment Notebook PC Drivers & Downloads
    Assuming you are on the latest HP SimplePass as shown on your website --
    this is important and where you need to be:
     sp61399 HP SimplePass V6.0.100.272 Win7-8
    NOTE: This version runs on Windows 7 AND Windows 8
    ==================================================================================
    When you say that you reinstalled the Driver from HP,
    Did you download and install the driver from your Website?
    Validity Sensor Driver:
    sp58900 Validity Sensor V4.4.234.0
    ==================================================================================
    You might try the following:
    Notebooks- Power Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
    OR                                                  
    Notebooks - Power Reset to Resolve Hardware and Software Issues - Removable Battery
    The Power Reset cannot tell the difference between drivers - it does not analyze a driver before applying it.
    EXAMPLE:
    If the driver on disk is the wrong driver before the Reset, it is still the wrong driver after the Reset.
    If the driver INSTRUCTIONS are tangled, messed up, or missing, then the Reset may fix the problem.
    Why a Power Reset works to fix some issues: 
    The Power Reset does not install anything on your computer, it does not remove anything from your computer, and the Reset does not "change" anything on your computer.  Your data and programs remain as they were before the reset was applied.  The Reset drains out the old instructions and makes the computer go to the Operating System on disk to get new instructions.
    Why a Power Reset might Not Work:
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    ===================================================================================
    If No Joy:
    Assuming that you can at least now see the Validity Sensor Driver in Device Manager > Biometrics
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    Install the downloaded Validity Sensor driver
    Reboot the Notebook and log in
    ====================================================================================
    A suggestion:
    Do not skip the requested reboots...
    Good Luck!
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
    See a Post that is useful, makes you smile, or that teaches you something you did not know?
    Your HP Experts are here to help.
    Click the Kudos Star!  It is a great “Thank You” for the Author.
    Solved?  Click this Post "Accept as Solution" to help others find a Fix.
    Year of the Dragon 2012   Year of the Snake 2013
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
    Kind Regards,
    Dragon-Fur

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    thx1326,
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    thx1326 wrote:
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    Commentary
    It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.    
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    ===========================================================================
    Driver Options - Windows 7 dv7-7200 series
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    ===========================================================================
    Other Option
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    ===========================================================================
    I fully support the good people at the HP Response Center.
    I respectfully withdraw at this time and wish you well.
    Click the Kudos Thumbs-Up to show you appreciate the help.
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    Kind Regards,
    Dragon-Fur

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    printer_port_test.llb ‏135 KB
    8255_diagram.jpg ‏186 KB

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