Whats happened to Apple Support? WHERE IS IT ???

Hi guys,
Or an Apple agent who cares enough to help me . . .
I was a big, big lover of Mac but now I'm really feeling let down by Apple . . .
Today I got so frustrated that I wanted to call Apple but the site wouldn't let me have the complete number for the UK, only an emerican one and for the life of me I couldn't find the code for dialing in to America.
So I went the other route of setting up a call back but every time I put my mobile in weather it was with the international code or not the site simply read out in big red writing 'please enter a valid number' so at this stage I have up.
I've also had this thread running where I have been cosinstantly updating my frustration with my Airport Express how ever I still am to be contacted by any one with enough patience to help me:
https://discussions.apple.com/message/23686788?ac_cid=op123456#23686788
Can any one, please point out to me how I can get to speak to a human being in Apple who can help me finally and reliably set up my Airport Express?
Regards,
Dan

Thanks Jan !
It was that I was on the US web site, it was very unclear.
I've also just spoke to some one and they have confirmed that there seems to be a hardware issue with my Airport Express and as it's under a year It's booked in to be checked out and possibly replaced free of charge !!!
Apple !! THANK YOU !
My faith in the brand I love is restored.

Similar Messages

  • HT202696 What happens if Apple Support expires for a product?  Does it mean there is no more help available and you are on your own just because you have an older Apple product?

    We have a family of Apple products at home, and with every new one, we learn a new aspect of the Apple Life.  After switching to iPhone 5S and struggling between some applications, I've decided it is time to upgrade rest of my older devices requesting an IOS Upgrade to 8.1.2 for weeks.
    My older iPhone 4 didn't have an upgrade, which was not advanced enough anymore to carry a new software, this I understand.  The upgraded iPod Touch and iPad Mini don't seem to have any problems with the recent changes so far.  However, the older iPad (2) we had is messed up, just like many other people's as mentioned on the pages of these discussion groups.  According to these user comments / complaints, it is obvious that upgrading to IOS 8.1.2 was not the right option to older version iPads just like it was not for iPhone 4; actually it shouldn't be an option in the first place.
    On my previous problems with iPhone 5S, I've come to realise the practicality & functionality of the Apple Support system when contacted directly, instead of going through many discussion pages of people with same or similar problems where everybody is asking but just a few is replying.  So, I wanted to give it a try to find a solution to my recent problems with iPad, but this time Apple Support pages replied with "Technical Support & Service Coverage are both Expired" message.
    First, I did not know that Apple supported its users personally, and I loved it.  Maybe this is because I didn't have previous problems with my old iPhone and iPad.  Especially the Apple Support - Chat option I preferred, where I got help step-by-step from Apple operators.  And then, I did not know that this service support was only for my devices until an expiration date, and this did not please me much.
    Can anyone enlighten me on how to receive any response from Apple about what to do with problems of an old Apple device?

    And as far as paying for phone support, here are a few tips:
    If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
    If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time.  That usually works once, but they keep track of the times you've been granted such an exception.
    If you still end up paying the support fee, that fee only applies if it's not a hardware related issue.  In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies.  But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
    This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website.  Literally 99% of what they can do over the phone is just walking you through the publicly available support articles.  In other words, you're paying the fee to have them do your research for you.  It's like hiring a research consultant to go look stuff up in the public library so you don't have to.  You're capable of doing it; you'd just rather pay someone to do it for you.
    It's like Starbucks.  You know how to make coffee.  Everyone knows how to make coffee.  And Starbucks coffee isn't any better than what you could make at home for far less.  But you want the convenience.  So you're really paying a convenience fee.  Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

  • I can no longer find Software Update on my laptop.  Running 10.10.1.  What happened to it?  Where did it go?

    I am running 10.10.1 MacBook Pro (Retina,15-inch, Late 2013) w/ 2 GHz Intel Core i7, and can no longer find Software Update on my laptop.  It is not in the menu under the Apple logo.  It canot be found in the applications list through Preferences.
    Can someone please explain what happened to it? 
    Where did it go? 
    Why?
    Thank you!
    Storm Petrol

    The Software Update item in the Apple menu has been REPLACED by the App Store. It is still present in the system if you go to About This Mac, where you will see "Software Update..." as one of the buttons in the Overview section of the information window that appears. The difference here is that the App Store menu option will only launch the App Store's main landing page, whereas the Software Update button will launch the store and then check for any system and other updates available.

  • What is an Apple Support Toll Free Number to call in the region of Los Angeles California, United States?

    What is an Apple Support Toll Free Number to call in the region of Los Angeles California, United States?
    I need Apple Support because i have an issue. Can you also give the hours of opperation/opening hours?

    U.S. iPod, Mac and iPad technical support:
    (800) APL-CARE (800-275-2273)

  • When I install LION what happens to Apple Works?

    I ghave Lion but have not installed it yet. I know some programs won't work. What happens to Apple Works?
    is there a replacement for it like when Claris
    Works left?

    grouchrc wrote:
    Will all the old stuff in Appleworks transfer over?
    Yes and no, depending on which types of documents you have.  Word processing and spreadsheets go to Pages and Numbers respectively.  There is no equivalent for draw and database in iWork.  Others have reported varying success with converting those documents to third party apps, however.

  • What has the Apple support team done to the Top Sites screen? I just accepted an automatic update to be downloaded to my iMAC, and as a result of this "fix installation" the layout of the Top Sites screen has been terribly "destroyed"! What's the idea?

    What has the Apple support team done to the Top Sites screen? I just accepted an automatic update to be downloaded to my iMAC, and as a result of this "fix installation" the layout of the Top Sites screen has been terribly "destroyed"! What's the idea?

    If you are referring to the non-panorama , but rather the flat look, well that's what they did.
    You can give your opinion here:
    http://www.apple.com/feedback

  • What happens to Apple Color users with the new Final Cut Pro x

    What happens to Apple Color users with the new Final Cut Pro x?

    Some of the functions of Color have been incorporated into FCP X, meaning you will have more than the 3-Way-Color-Corrector but less than Color.
    Since you cannot share projects between FCP and FCP X, you might want to stay with FCS if you rely on Color.
    mish

  • What the **** is happening to Apple Support?

    I'm trying to find answers to problems since Yosemite (and upgrade) has been installed. Does anyone know the best way to deal with Apple Support in the UK? I can't get to see someone in store until next Monday 24th and have been cut-off (network disconnect - not my end) via live chat.
    Yosemite is proving to be a really painful experience .
    If anyone has any success and advice in contacting Apple support in the UK, I'd be delighted to hear how to do it.

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • What happened to "Apple Chat"??

    I cannot find the online, real time chat help that I grew accustomed to. Where the hey is it? What happened to it? Can I access ut? I've been all over the darn support site searcjhing for it AAARRRgh!!!

    Here you go: http://www.apple.com/support/chat/
    Miriam
    P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

  • What happens when Apple TV HDD fills up?

    1. Lets say that i start buying movies on Apple TV... and my HDD fills up?
    What happens then? Does that mean i cannot buy anymore movies?
    Do i have to buy another Apple TV with a bigger HDD? How do my movies get transferred to the bigger Apple TV?
    2. What happens if my Apple TV malfunctions and doesn't work anymore?
    -- What happens to all the movies that i have purchased?

    By preference an tv is ordinarily set up with a primary itunes library and if you have more than one itunes library the remaining libraries will be set up as secondary libraries.
    With a primary library in place, content purchased on the tv will get transferred back to the primary itunes library and removed from the tv HDD unless you choose to sync it back. You should of course still keep a back up of all your data on your mac/pc.
    In this scenario your tv will never fill up,

  • I have thousands of songs dowloaded from my cds and purchased from itunes that will not play.  It states the file cannot be found.  What happened to them and where are they?

    I have thousands of songs dowloaded from my cds and purchased from itunes that will not play.  It says file cannot be found.  What happened and where are they?

    When songs cannot be found, it's either because they have been moved from the original location that you told iTunes, renamed or deleted.
    So have you:
    renamed songs?
    moved them to a different loaction on your computer since you imported them into itunes?
    deleted them since you imported them?
    stored you iTunes library on an external drive? If so, that drive needs to be on and ready every time before you start iTunes.
    ... or is another programme renaming or even moving them, such as Windows Media Player? (It has been known to if you let it.) Did you previously use Windows Media Player?

  • What happened to Apple's DVD Media?

    I zipped into the Apple Store tonight to pick up some blank DVD media & found they no longer carry it. I don't see it in the online store either.
    Wow, what happened? (They did sell me a pack of Verbatim)
    ?

    Appple do not make DVD or CD discs, it is a brand not a make.
    These discs were made by many manufacturers over the years so buyers were not getting the same make from purchase to purchase.
    have a look here for manufacturer comparisons.
    http://www.digitalfaq.com/media/dvdmedia.htm

  • What is the Apple Support Phone # in Turkey

    Apple Online Store
    On Apple Turkey website it is written that :
    Telefon ile alışveriş yapmak için Pazartesi-Cuma günleri 09:00-18:00 saatleri arasında; sabit hattan
    00800 448 829 873 numaralı telefonu (ücretsiz)
    But this phone number given, 00800 448 829 873 doe not connect anywhere.. An automated message says , "You dialed a wrong number !! "
    What is the real and right number to reach Apple Support in Turkey ?
    Thanks
    NoyanS

    Turkey
    00800448829878
    3. Free phone technical support number is not accessible by mobile phone.

  • What is the Apple Support Number to call

    Does anyone know the number to call for Apple Support - is there a number in Australia to call?

    thanks so much for your help - it's been driving me nuts since I bought this 80 ipod for my husband - cannot get it to recognise on my computer even though I've tried everything everyone is saying. Will see what Apple have to say as I'm tried of trying to solve it myself.
    Much appreciated.

  • What has happened with Apple Support?

    I convinced my friend to purchase a refurb Macbook Pro last week. I explained "the same warrenty, I've purchase 3 refurbs with no problems, yada yada".
    His MBP shows up with a "5th leg" under the Superdrive! Dented from the inside out. We found this out when we tried to start installing some software via DVD and the DVD got jammed inside and wouldn't eject (and sounding like it was shredding said DVD). Finally after a small pair of tweezers and a quick hand, I was able to snag the end of the dvd and "help it out".
    I told my friend how sorry I was, and explained that we will ship it back and Apple will surely just ship another refurb to him.
    Currently, he has spoken with 6 different people, over an hour of phone time, and none have followed through with not even a return number! Plus, each and evey new "tech" that he speaks to wants his name, order number, address, credit card, and probably his favorite color!
    What has happened? I have been praising Apple for 25 years, and now I'm just embarrassed (for me and Apple).
    Had to vent, and was wondering if anyone else has had this experience lately?

    Your friend only needs a single 'yes' to resolve this. Tell him/her to hang in there! Insist on good service. It is definitely owed.
    I have found that dedicating the time to get it done, and then not accepting any answer except the ethically right one, will achieve the right result. I would bet the call center folks are trained to drag feet on giving return authorizations on refurbs. That is an institutional thing that is not particular to just Apple. The ignored problem often will just go away. On a call to support the need is to insist on going uphill to supervisor and then manager and not hang up until a equitable solution is arrived at. Polite, unfazed - insistant.
    We all hate it when an error like this makes Apple look small.

Maybe you are looking for