When I try to access my Apple account, I enter my password correctly, but don't get to my account. Prompt just returns me to the Enter Password screen repeatedly. What's up?

When I try to access my Apple Account, I enter my password correctly, but don't gain access to my account. The prompt screen that asks me to enter my password re appears, I enter the password again, and the Enter Password prompt just re appears. Can someone pls help me with this Groundhog Day? My endgame here is to purchase a book f rom iBooks. Thx.

Hello,
Thanks for contacting Mozilla Support!
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

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