When I try to launch iTunes or the App Store I get a web page and neither will load.

Topic says it all. Started today.

Happens to me sometimes on my iPad. Try to reset your iPhone by holding down the Home and Lock buttons for about 15 seconds or until the device restarts (do not slide the power slider.)
Usually fixes itself for me on my iPad, might be different for you though.

Similar Messages

When I try to sign in to the App store, I get a message that says "An unknown error has occurred" and I cannot sign in.

When I try and sign in to the App Store, I get an error message that says "An unknown error has occurred". The Apple Store told me to contact Apple Care which I did. They determined it was not an issue with my computer and thought it was an issue with the App Store.
They had me contact the iTunes Store instead of the App Store because they said that was the technician I needed. The iTunes Store rep told me there was no issue with my iTunes account and told me "The issue could have been temporary, related to your internet connection, your local network, or your computer itself."
This issue has been happening for a few months and as I said above, Apple Care said it was not my computer.
Any suggestions?
Thanks

Restart your Mac then try again.

When I try to do anything with the App store I get the message "Cannot connect to the iTunes Store". I have internet connections and I have tried resetting the password.

I cannot connect to the iTunes store for any purpose. When I try I get the message: "Cannot connect to the iTunes Store". That is all. I have tried a lot of different things except , obviously, the correct thing.

HI ...
Try this support article > Can't connect to the iTunes Store

HT4623 My ipad is getting a disable notice when i try to download anything from the app store

When i try to download anything from the app store i get "your apple id has been disable ,how to enable it?

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

HT4692 when i try to purchase garageband from the app store,it tells me to contact itunes support...why is this

when i try to purchase garagrband from the app store it tells me to contact itunes support...why is this

Have you considered doing exactly what it told you to do?
Contact itunes support

When I try to sign on to Mac App Store I get the message "Your device or computer cannot be verified" Yet I can sign on in iTunes no problem. I've tried all the suggestions from App Support but no luck.

When I try to sign on to Mac App Store I get the message "Your device or computer cannot be verified" Yet I can sign on in iTunes no problem. I've tried all the suggestions from App Support but no luck. What am I doing wrong?

What troubleshooting techniques have you tried? Have you restarted the app? Have you restarted your computer?
One idea is to Trash this file; Mac HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist and restart.

When I try to install iTunes 64bit on wndows 7 I get "missing dll" message and install fails...Help!

When I try to install iTunes 64bit on wndows 7 I get "missing dll" message and install fails.
I have restarted my PC. Redownloaded the installer from apple. Checked the hash thingy etc...nothing seems to work...

I am glad you left this up here: nowhere does the error say what the problem is, other than a "missing .dll file." I have seen several other people cite the same issue in detail, but the only responses seems to be 'snarky' -- that the person didn't give enough detail, and that they aren't mind readers.

When I try to download software from the internet I only get a black screen and the software never downloads.

When I try to download software from the internet I only get a black screen and nothing downloads. I attempted mozilla firefox and software from a photobook site just to name a couple.

How much free space on the startup disk?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure you have a minimum of 15% free disk space.

TS1702 I deleted an app but when I try to reinstall it on the App Store, it still says open

I deleted an app but when I try to reinstall it on the App Store, it still says open

Are you deleting by tapping and hodling down on the icon until it wiggles? Have you tried to deleting in in the settings? Settings>General>Usage>Storage>App(name)>Delete App.
Try deleting in the settings and then reset your iPad. To reset rhe iPad, hold down on the sleep and and home buttons at the same time for about 10 seconds until the apple Logo appears on the screen.

HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

Make sure your Mac qualifies for Mountain Lion > Upgrade your Mac to OS X Mountain Lion.
If you have anti virus software installed, disable that before downloading apps.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

My iPad is set up for my Apple ID account and works fine with iTunes. But when I try to use it for the App Store, my wife's apple ID shows up, not mine.

My iPad2 is set up with my Apple ID and works fine with iTunes. But when I try to use the app store, my wife's apple ID appears in the password window, not mine. How can I get my apple ID to show up?

Sign her out and sign yourself in!

HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid". it obviously isn't. how can I fix this issue?

I have 3 Iphone 4's. One of them updates from the App Store with no issues. My other two which are under the same AppleID will not let me do updates. when I try it asks for my Credit card info then after i enter it it says "security code invalid". Has anyone else had this issue and how have you fixed it?
thank you

Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.

I have changed my apple I'd primary email account yet when I try to buy things from the App Store it keeps showing the previous email address- can any one advise why?

I have changed my apple I'd primary email account and saved the changes yet when I try to buy from the App Store it still lists the old email address- can anyone advise how to fix this?

What id shows at the bottom of the Featured tab in the App Store app ? If it's the old email address that you had on your account then try tapping on it and log out of your account and then log back in and see if that 'refreshes' the account on the iPad.

When i try to install something from the apps store it trys and says waiting,then nothing

just got a new iphone 4,and trying to install facebook etc and when i try it comes up waiting and then it vanishers.
now its telling me to enable cookies but they are already on.
please help im going to throw this phone at the wall.

Cookies? You need to go thru the app store not safari.

My Apple ID is incorrect in my iPhone. Did the "settings...store...tap ID shown...signout...sign back in using correct ID and the incorrect ID is still appearing when I try to sign in at the Apps Store...Help!

My question is this...My Apple ID that appears in the AppStore log in is incorrect. I have tried the recommended "Settings...Store...Tap ID shown...sign out...sign back in w/ correct ID/password multiple times. When I go to the Apps Store to log in, the incorrect Apple ID is still displayed...have contacted Apple support numerous times and none of the suggestions offered have worked...Help!

I had the same thing happen today on my wife's phone. I couldn't find any answers on the support site and of course I could not get any help from Apple since my phone was old. I kept digging and figured out how to fix the problem. I opened the app store app and signed out of the old id and then signed back in using my new id. It looks like this may have fixed the problem.

When I try to launch iTunes or the App Store I get a web page and neither will load.

Similar Messages

Maybe you are looking for