When my 4S connects to my home wifi, it kicks all other devices off and the router has to be restarted. Can anyone help?
I am using an iPhone 4S with 16gb memory. I did not yet update to iOS 8. I'm using 7.1.2. I have never had any problems previously using 3G or wifi. We just moved and have a new Netgear router supplied by our new ISP. We have ADSL connection. The router seems to be working fine for all the devices in the house. At any time we may have 2 or 3 laptops connected, as well as Kindle Fires, iPod Touches, and my husband's iPhone (which is the same make, model, year as mine). My iPhone will connect, but usually within minutes after connecting my iPhone 4S (though sometimes 30 minutes or more later), it kicks everyone offline and the router needs to be restarted. The router shows appropriate green lights and I can see it on my list of available networks, but if I try to connect I get the "unable to connect to this network" message until we restart the router. No one else is able to reconnect until the restart, either.
I have tried resetting network settings on my iPhone. I have completely turned off my iPhone and the router. I have talked with someone at our ISP and they did a reset of the router with me. They think the router is bad. But it works completely fine for everyone else in the house, so I can't help but think we are having a connection issue between the router and my iPhone.
Any help you can offer would be greatly appreciated! Thank you!
Is her iPhone in a case by any chance? If so, remove the case and try again. How does her iPhone work in free Wi-Fi locations?
Try resetting the iPhone...
Press and hold the Home and On/Off buttons simultaneously until you see the Apple logo, then release. This may take up to 10 seconds. This is the equivalent of a re-boot and you will not lose any data.
If none of the above work take it to an Apple store or AASP for evaluation. She will not be charged folr this and they will suggest a solution if there is a fault.
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