When responding to an email (SmarterMail 5.x) the content is converted to "text" instead of staying HTML.

Smartermail 5.x is the email system my ISP uses. This issue does not occur in Internet Explorer, the reply looks exactly like the original email. What setting do I need to change to correct this? I've looked through everything I can think of and can't find anything that looks applicable, but since it works with IE, it has to be something with Firefox.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Press and hold Shift and left-click the Reload button.
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
See also:
*http://kb.mozillazine.org/Websites_look_wrong
*https://support.mozilla.org/kb/Websites+look+wrong

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When I open my email messages all of the content of the message is gone. Is there a setting I should be changing to fix this?

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Would you post a screen shot of a message so people can see what you are seeing? Make sure you cover any personal information using Preview. Post the screen shot in a Reply using the camera icon. Copy and paste doesn't work.
Screen shots

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Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
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Microsoft has finally addressed this issue!
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Update 14.2.3, 110MB: http://www.microsoft.com/en-us/download/details.aspx?id=30214
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Cheers y'all,
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http://www.slipstick.com/outlook/email/understanding-fonts-and-the-body-style/
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

When I forward an email, it includes at the top of the new forwarded message, all the headers from the original message. How do I make that disappear?

I'm using a Mac Air with Thunderbird 34.0.
When I forward an email, for some reason it now includes all of the headers at the top of the new forwarded message that I'm creating ... making quite a mess.
It looks like this below. How do I make it go away?
-------- Forwarded Message --------
Return-path: <[email protected]>
Received: from st11p00mm-smtpin012.mac.com ([17.172.87.212]) by ms03553.mac.com (Oracle Communications Messaging Server 7u4-27.08 (7.0.4.27.7) 64bit (built Aug 22 2013)) with ESMTP id <[email protected]> for [email protected]; Sun, 24 Aug 2014 13:21:27 +0000 (GMT)
Original-recipient: rfc822;[email protected]
Received: from mail-qa0-f47.google.com ([209.85.216.47]) by st11p00mm-smtpin012.mac.com (Oracle Communications Messaging Server 7u4-27.10(7.0.4.27.9) 64bit (built Jun 6 2014)) with ESMTPS id <[email protected]> for [email protected] (ORCPT [email protected]); Sun, 24 Aug 2014 13:21:27 +0000 (GMT)
Received-SPF: pass (st11p00mm-smtpin012.mac.com: domain of [email protected] designates 209.85.216.47 as permitted sender) receiver=st11p00mm-smtpin015.mac.com; client-ip=209.85.216.47; helo=mail-qa0-f47.google.com; [email protected];
Authentication-results: st11p00mm-smtpin012.mac.com; spf=pass (st11p00mm-smtpin012.mac.com: domain of [email protected] designates 209.85.216.47 as permitted sender) [email protected];
Received: by mail-qa0-f47.google.com with SMTP id i13so11489430qae.34 for <[email protected]>; Sun, 24 Aug 2014 06:21:24 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=subject:references:from:content-type:in-reply-to:message-id:date:to :content-transfer-encoding:mime-version; bh=Xfi99wR8Nr2yAuqft1csrVYeP0pN3W6SV6OivQuSeeI=; b=dnVnNnLUPxfe5QnUjmMpyGwjPanqf2bgMW3iTIdtRZTLDS4EKNlVxRXxpHkPgJcSeo WSDgdCAaO6FfKsprrbRLqDsrscX1gPYd0NL/G/cgAlc58noOO7CMkZnLUtIo/GYaoy9I ABk0hcZeJWhJ69j6qNLrX4eQqr/I+jGSbW6vyPmRJ+eNtQ4V5aK7Zhd+jN5y3Ib2AEiC vvbcWHtZPRlLAEKAPcy0QtLaKknePpEu1ebcxG86yyOnIoixFfT1SwFEgjS4ZhAGAFbi EAk//JoMOrGf6+jcLPP079kJD/PYTvx3xjMpSv+0GVlv9uCwieQAYGz0vfu1ro/1Vzsb zp3w==
X-Received: by 10.140.38.169 with SMTP id t38mr23688513qgt.3.1408886484471; Sun, 24 Aug 2014 06:21:24 -0700 (PDT)
Return-path: <[email protected]>
Received: from [192.168.1.100] (static-64-222-96-34.burl.east.myfairpoint.net. [64.222.96.34]) by mx.google.com with ESMTPSA id j65sm44057813qgf.22.2014.08.24.06.21.23 for <[email protected]> (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Sun, 24 Aug 2014 06:21:23 -0700 (PDT)
Subject: Re: Morning thoughts
References: <[email protected]>
From: Lisa P Kable <[email protected]>
Content-type: text/plain; charset=us-ascii
X-Mailer: iPad Mail (11D257)
In-reply-to: <[email protected]>
Message-id: <[email protected]>
Date: Sun, 24 Aug 2014 09:17:34 -0400
To: Josh Manheimer <[email protected]>
Content-transfer-encoding: quoted-printable
MIME-version: 1.0 (1.0)
Authentication-results: st11p00mm-smtpin012.mac.com; dkim=pass (2048-bit key) header.d=gmail.com [email protected] header.b=dnVnNnLU; dkim-adsp=pass
x-icloud-spam-score: 33302230 f=gmail.com;e=gmail.com;is=yes;ir=no;pp=ham;spf=pass;dkim=pass;dmarc=?;wl=absent;pwl=absent;clxs=ham;clxl=absent
x-dmarc-info: pass=?; dmarc-policy=(noPolicy); s=; d=
X-MANTSH: 1TEIXWV4bG1oaGkdHB0lGUkdDRl5PWBoaHxEKTEMXGx0EGx0YBBIZBBscEBseGh8 aEQpYTRdLEQptfhcHGxEKTFkXGxoaHxEKWU0XZEVeYF9EQREKRFkXGBoRCllJFx0fcRsGGx8ad wYbHBkGGgYaBhMcBhpxGhAadwYaBhsaBhkaBhoGGgYacRoQGncGGhEKWV4XaG55EQpDThdLGxs aYkIfHVIdBE8ZeHMHHWUbGRgbeGYRCkVDFxYcEh9vaxsfHgdsax8aBx4fHmgHa2kaGwceG2xvb xkTGhJpbhxqTUdLQ0YESUVHFBEKWFwXGQQaBBscB01LGkseEhlIBRsdBBsdGAQSGQQbHBAbHho fGxEKXlkXZmYeXlMRCk1cFxsTGREKTFoXaGNrb2sRCkVYF2gRCkxGF2JraxEKQ1oXGBoTBBIfB BgbHAQeHREKQl4XGxEKQkUXbE5JXlATell6cH0RCkJOF2NTY2t7E1h+Gl9eEQpCTBdnSUNncGJ ATk1BeREKQmwXZHNrYAVHZ31uX0IRCkJAF2dFQgVFfEhYaVtuEQpCWBdkcmJzQH5aXX9ZRBEKT V4XBxsRCnBoF2ZZexJuUB0STBlrEQpwaBdpbmEFTx5sYEVwWhEKcGgXbF1uQxNtbgFicngRCnB oF2gbY01wGnxoTWNOEQpwaBdlUkheelweH11gZBEKcGwXa0lCa319GEsaXkIRCnBMF2seXntmH XAFQ3MdEQpwQxdpYE0ZQWtGfH0YQhE=
X-CLX-Spam: false
X-CLX-Score: 1005
X-CLX-Shades: NotJunk
X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:5.12.52,1.0.27,0.0.0000 definitions=2014-08-23_03:2014-08-23,2014-08-23,1970-01-01 signatures=0
X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0 suspectscore=0 phishscore=0 adultscore=0 bulkscore=0 classifier=spam adjust=0 reason=mlx scancount=1 engine=7.0.1-1402240000 definitions=main-1408240172

From the menu bar select '''View-Headers-Normal'''

When responding to an email (SmarterMail 5.x) the content is converted to "text" instead of staying HTML.

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