When we try to push our site live, it says we have a trial account and need to upgrade to a paid account. We already have a paid account!

What do we need to do to have it "see us" as a paid account?

Hello,
Please check one more fat.
Please go to Muse preference and check which account is selected for "Publish with Account" if its not the correct email please change it to the correct one from the drop down.
Here is the way to reach there
MAC: Click on Adobe Muse CC Next to apple icon and select Preferences from the drop down (Make sure Muse is launched)
Windows: Click on Edit > Preference
If this is also correct then I would need to check your ID. For that we need to wait for Monday.
Also keep me posted about the steps i mentioned above and if possible try to share the error screenshot when you try to Publish the site.
(also make sure you  have upto date version of creative cloud to check that please launch Creative cloud application > Sign out  and sign in again. If its not up to date you will be prompted to upgrade it.) To sign out of creative cloud click on Gear icon at the top right > Preferences > Accounts> Sign Out of Creative cloud
Regards
Vivek

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