When you forget your security questions and they ask to send an email to another email address ... How do you change that email address If its no longer in use?

When you forget your security questions and they ask to send an email to another account to recover the security questions ...how do you change that email?

You won't be able to change your rescue email address until you can answer your questions, you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570

Similar Messages

  • Hi , please I forget my security answer and they can not send it to my email ! can you help me please ?

    Hi , please I forget my security answer and they can not send it to my email ! can you help me please ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102469)

  • HT1491 If you forget your security questions what do you do?

    If you forget your security questions what do you do? I can't buy songs

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • If you forgot your security questions and you pressed the reset button which is supposed to send you an email but didn't

    If you forgot your security questions and you pressed the reset button which is supposed to send you an email but didn't

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 If you forget your security question how do you reset it?

    If you forget your security question how do you reset it?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90820)

  • What do you do when you forget your security questions

    My account is locked because I forgot my security questions

    Hi Anna5768!
    I have an article here that addresses this issue and can help provide some helpful steps for you:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • What to do when you forget your security questions

    What do i need to do when i forgot my Secutiy questions to apple id
    and my email is now blocked.
    Can someone please help me

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (123972)

  • HT5312 when you forget your security question how do you ask  apple to send u the answer

    If I forgot my security question how can i let apple send me the answer on my email

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    (104086)

  • HT1937 What happens if you forget your security questions?

    What do I do if I forgot my security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102447)

  • HT5312 what happens if you forget your security questions

    what happens if you dont know your security questions

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102447)

  • What do you do if you forget your security question?

    I forgot all my security answer to all my questions and on itunes they ask you before you buy a song what is you answer to the question and I forgot my answer because i made the account two years ago and we never had to use it for anything. How do I use itunes and the app store if i don't know my answers?

    sfrash wrote:
    I forgot all my security answer to all my questions ...
    See Here..
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • TS1702 What if you forget your security questions?

    I'm trying to download a app but it's asking for my security questions that I forgot .

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • What to do if you forget your security questions

    I forgot the answer to my security question and I have no idea what to do.

    Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (86061)

  • TS2446 what can you do if you forget your security questions

    what can i do if i have forget my security questions

    Wrong Passcode
    http://support.apple.com/kb/HT1212

  • I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

    I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email.  Is there another way to change or get the answers for the security questions?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

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