Whenever I try to buy something, my computer prompts me for my password to then confirm billing information. I know my password is typed in correctly, but the same prompt comes up again. I can't complete purchases, even though this computer's authorized.
It's really frustrating because I can only buy music from my phone.
I've tried intentionally typing in my password wrong and it tells me my password's wrong then, but otherwise the prompt keeps coming up again. I don't know what to do; I double-checked that my computer's authorized.
To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39
Similar Messages
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How do I correct the problem that every timeI boot up I receive the message that “iCal cannot log in to your iCloud accountbecause you password is incorrect…” I do enter it correctly but the same errormessage comes up the next time the computer boots up? Thanks.
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
when I try to buy something with my gift card they ask me some questions that I do not know which is the answerd!!
Arlenefromtn wrote:
I need help on this.I don't know these questions ...
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I get en error message 42408. I have tried several times to activate my account but the same message keeps reappearing. Please help. I cant even sink my iPad or iPhone. Thanks
After searching, found a few answers and tried one last thing-- allowing Safari to accept Cookies. I never use Safari so never changed any settings in it ever. However, I guess an update along the way turned off cookies in it and that was the blockage. Once I allowed Safari to use cookies I was able to redeem the gift card. SO, glad this board is here for these types of questions!!!!
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Hello everyone, like most people on this site, I am having difficulties understanding and fixing my Macbook Pro. About a month ago my computer screen went black, the computer was unresponsive, and it started making a beeping noise. I restarted the computer, and it seemed to have fixed itself. 6 days ago, I put my laptop into it's case with some papers, went home (about 30 min. after putting laptop into case), and opened my bag. My computer's fans were on, the computer was really hot, and when I opened the computer, the screen was black and unresponsive. I turned it off, let it cool down, turned it back on, started to stream a video on Hulu, and about ten minutes after, the screen went black again and the computer was unresponsive. Now everytime I turn it on after about ten to fifteen minutes the screen will go black, the computer will become unresponsive, and I have to shut it off. The weird thing though is that everytime I restart my computer, when I reopen my account, my computer acts as if nothing has happened, and everything I had opened or unsaved is still there without autosave saving the documents.The screen also goes black and the computer becomes unresposive when I move the computer around. I get a lot of pop-up ads and other crap on my computer when I am on the internet. I don't know if one of those pop-up websites might have given me a virus or may be the cause of this problem. I don't now what is wrong with my computer or how to fix it, but if anyone has any advice, I WOULD GREATLY APPRECIATE IT!!!!!!! Thank you very much!!!
-- Sincerely, A very confused, scared, and hopless Macbok OwnerTo get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39 -
I have been spending a week or two trying to resolve this issue with customer service. After giving them one proof after another, they said my case was "closed" and passed me on to you. The case number is #0215298380 hopefully you can access that and all my submissions of proof of purchase, proof of employment, etc etc etc.
I had a similar situation with my Macbook Pro and just had success taking a little twig and cleaning out the inside of the magsafe port, especially in the corners. (I didn't mess with the pins.) The port didn't look especially dirty beforehand—just a little buildup—but I could tell a little difference visually after I "swabbed" out any sign of gunk.
In case anybody else is interested in the unorthodox method, I used a tiny twig with the end broken off so it was soft with the exposed wood fiber. After rubbing a little, it compressed noticeably so I broke off the end again so that it was frayed a little and could get into the corners. A toothpick would probably work similarly.
FYI, before I cleaned it out, the top charge status icon *would* show that it was plugged in but it wouldn't charge. There was no light on the magsafe plug. I had unplugged/replugged the socket and had re-situated the magsafe several times. -
im trying to use my itunes and see my purchases on a friends computer
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
I am trying to invite one person to an event. I click the plus sign create the event and add my one attendee. However, when I go to complete it the attendee is no where to be found and I get a pop up box that's says "attendee can not be changed". I didn't change the attendee. The names was pulled from the address book with no problem. I do notice when I go to change my calendar that the attendee line seems to disappear. Help? I am using iCloud with Mac book Pro, ipad2 and iPhone.
Connect to iTune and "Check for Update" (tap to enalrge image)
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I'm having issues syncing my iPod today! I sync once a week, I've got the latest version of iTunes, but today it tells me that it won't back up to my computer, WHY? Since updating iTunes, it keeps coming up with a separate error message about not being authorised for the library thing, after I've synced/used iTunes... Oh & it point blank refused to recognise my iPad to sync. It's driving me potty :(
I dislike technology on occasions... I shut down iTunes, plugged my iPad back in & NOW it decides to sync!!! No error messages...and then it syncs my iPod with no problems as well!!! It seems that I can't start iTunes, play music & then decide to sync the toys. I HAVE to just plug in the iPod/iPad and let it start up all by itself. How irritating! Thank you for responding!
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My Nono Ipod wont connect to Itunes anymore. It can't identify properly. I have removed and reinstalled Itunes. Ihave reset the Ipod. I inserted the sensor for running in the Ipod. it's working! Can someone help?
Hi Ralph.e,
Thanks for using Apple Support Communities. This article has steps you can take for the error you are seeing when you plug in your iPod nano:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/ts3218
Cheers,
- Ari -
My iphone says its charging but never actually boots up
Hi colbyfromennis,
Welcome to the Apple Support Communities!
Please read over the following articles for information on charging your iPhone.
Charge your iPhone and iPod touch - Apple Support
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe -
Whenever i try to download OS X Mavericks, it will download to 995.6MB then will freeze and not download any further. I have tried restarting the download a couple of times and still nothing happens. Restarted computer and still nothing. I don't know what is happening or if it is a problem my side or on the apple side of things. I am running quite a powerful computer so i dont think it is the computer that is having problems either.
Help would be highly greatful. Thanks!Hi casturrr,
I apologize, I'm a bit unclear on the exact nature of what you are describing. If your whole system is hanging or freezing completely, and it is occuring during the download and not during the install portion, you may find the troublehsooting steps outlined in the following article helpful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden -
I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!
Try:
HT2519 Pre-ordered album, it says...: Apple Support Communities -
I've opened up iTunes and went to buy a song, but then it came up with a box saying "this is the first time you are purchasing an item on this computer" even though my computer is authorised. Then when i put in my password it takes me to the security questions and i dont know what the answers are. What do i do?
A computer can be authorized to play content purchased using a particular Apple ID (the iTunes Store account). However, being authoized to play content is not directly related to being able to buy content using that Apple ID.
For example, a parent may purchase content for a child and authorize the child's computer to play that content, but that does not mean the child is able to purchase content using that Apple ID.
If this is your Apple ID, you should know the answers to the security questions. If you do not, you'll need to contact Apple iTunes Store customer support
http://www.apple.com/support/itunes/contact/ -
Can not make FF my default browser...When asked to make, I get "Your computer must be restarted to complete a previous upgrade of FF". After restart, it's the same thing all over again. I have explorer & chrome installed on my PC.
== This happened ==
Every time Firefox opened
== A few monts ago.It is probably because you are not properly closing Firefox. Restarting your system would make sure that Firefox had terminated, but you do not have to do that.
To properly close Firefox on Windows systems, use
:File > Exit or "Firefox:" button > Exit
When you get the message "Firefox is already running" it is too late, and you must force termination of Firefox through the Windows Task Manager before restarting Firefox. Windows 7 has a keyboard shortcut to save you a step "Ctrl+Shift+Esc" then on "Processes" tab, select "firefox.exe" and use the "End Process" button. More thorough would be to right-click on the "firefox.exec" and choose "End Process Tree".
You would find firefox.exe in a Mozilla folder in your program files, but y0u would not want to delete it there, you would need to use the Control Panel which you have already identified and do it from there -- but generally you would not need to do that, and there is nothing in what you have posted to indicate that you should. But if you did do that, then don't let the install start Firefox for you as you would want to use you existing desktop icon or method of starting Firefox, and should decline having Firefox install start Firefox for you. When the install starts then invoke Firefox in your normal manner. This should eliminate problems of creating a new profile rather than using your old profile.
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