Where did exported file go? Why does it time out?

Right now, I'm a little more than frustrated with this "tool" and have two issues with it.
First issue: Followed the steps to convert a PDF to Excel. First time, it timed out and I received an error message "Adobe ExportPDF could not successfully export your PDF file (file name).pdf. The conversion of your uploaded PDF timed out." Second time I tried it by turning off the OCR feature...same error message.
I will admit that the PDF file I am trying to convert to Excel is almost 3,000 pages long, but each page does not contain a whole lot of data. What I do with the converted Excel file is run a VBA macro that I developed to pull out the information we need. However, I also tried to convert a smaller PDF file to Excel with the same results...error...timed out.
Second issue: When I finally did get a PDF to convert to Excel and I tried to download it to open it...nothing appeared. Nothing opened in Excel. Export to PDF indicated that the file could not be previewed and I should download it to view it. (Huh???) Then I tried to save it instead of opening it. I can't find where it went!
I volunteered to test this tool for my department of 45 others who would definitely benefit from the use of such a tool...if I can get it to work. So far, things are not looking so good. If I can't get this to work for me as the tester, then I will have to cancel the subscription I just signed on for and look for other conversion software that does work.

I’m on the Adobe site and trying to reply to you. It’s not working.
I had my subscription cancelled on Wednesday. We can’t use this.
Karen A. Kozacheck
SSO – Sales Service Coordinator
8AM – 4PM M-F
570-820-1662
Email: [email protected]<mailto:[email protected]

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Where did exported file go? Why does it time out?

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