Where do I go to update an existing tech support issue?
Spoke with tech support by phone earlier this morning - I have a case number - but where do I go to input more information or update my progress?
I had to chat with support to get a url to access support tickets. Go figure. After you log in, go here:
https://www.adobe.com/cfusion/support/index.cfm
Similar Messages
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Non existant tech support from Adobe
After hasling with the g
laring lack of knowledge with tech support via India I gave up on Adobe
and went with Final Cut. I was cutting off my nose to spite my face as they say but I was back into the corner. I tried to resolve an ins
tability issue with After Effect but after 6 calls to India I had to give up and be productive. I need to get back into Adobe full throttle but I can't stand their glaring disregard in supporting the professional editing community.
I would pay a yearly fee just to avoid the total inefficent knowledge lacking tech program that is in palce at present. Any hope out there?If you give me your case number, I'll look at the case that you filed and see if there's anything that I can do to help the folks who were answering you.You can send me the case number at kopriva (at) adobe (dot) com.
What was the issue that you were calling to ask about? We can help you here. -
Outlook-Updates to EXISTING Calendar and Contact entries not syncing correctly - two PC's
My setup is two PC's (one at work, one at home), one BB. Both PC's Outlook are Outlook 2003, SP3. I do not use BES. I sync my BB to both PCs.
I have experiencing specific issues where updates to existing Outlook Calendar (mtg notes) and Contact (contact notes) are not being sync'd from one PC to the next PC (via my BB device - Sprint Curve 8330 running OS v4.5.0.131). I sync PC's to my BB using BB Desktop Mgr (v4.7) and USB cable.
Here are specific details of what I am doing to duplicate the issues.
1) Calendar:
I have been away from work the past two days. In that time, I have updated two (2) calendar items at my PC at home - both items are at my work PC as well.
Item one: I moved the date from Wed to Thurs, and added a note - done from home PC
Item two: I changed the description of the meeting, and shortened appt from 3 hrs to two hrs - done from home PC
Both items sync OK with my BB
Upon coming to work this morning, neither sync'd to my work PC. I finally did the following:
Item one: I deleted from Desktop Outlook, opened in BB put a space in the meeting description saved.
Item two: Opened on BB, put a space in the meeting description saved.
Upon resyncing, here is what happened
Item one: Sync Mgr noticed conflict of deleting from PC and changed in BB. I chose to copy item to PC. This results in syncing correctly to PC
Item two: Sync'd to PC correctly.
Something is NOT right. The sync process did NOT recognize these two items that changed until I manually intervened (updating on the BB).
2) Contact:
I ran a test today where on my work PC, I added a comment into one contact's note. I successfully sync'd that contact note to my BB. However, when I sync the BB with my home PC, that note did NOT make it to the home PC.
I opened the contact (in edit mode) on my BB, inserted a space to the contact's name, erased the space, and saved the contact.
I then sync'd the BB to the home PC again. This time, success - the contact's note got sync'd to the home PC.
HELP
I have seen this sort of thing a few times before (where sync did not sync a Calendar event/mtg correctly) in the past three months or so I owned my BB - but this is the first time I decided to actually test out the fix. This is the first time I noticed with a contact (maybe b/c i do not look at my Contacts updates as closely as I do my Calendar mtgs updates)
Message Edited by Winger on 06-12-2009 10:32 AM
Message Edited by Winger on 06-12-2009 10:33 AMThanks for your feedback:
2 things..... I somehow had created a duplicate calendar which may have been >blocking the sync. If you have it as well, delete this calendar and try to sync.
I have several calendars in Outlook - there is the main one which contains everything, then where I have marked certain entries as 'Personal' or as 'Anniversaries' etc a separate calendar is created with those entries in them.
Also, I read somewhere that some calendar entries will corrupt the sync of the > phone. Delete all new entries since the last successful sync and enter a test >entry and try to sync the phone. To the best of my knowledge, there is no >indication that an appointment is "bad" other than the phone will stop syncing. >So perhaps after each sync, check the phone to ensure any new entries appear.
I can't possibly tell when the last successful synch occurred! I also don't want to delete entries - I need them all!
There appears to be very little advice on this problem, hopefully this will >work.
Yes, it seems that the Great God Apple isn't anywhere as smart as it thinks it is. I am really frustrated and not a little angry. This is basic stuff for any other phone, let alone a Smart Phone!
Thanks for your comments, though. -
Where do i choose a update for mac os x 10.5?
where do i choose a update for mac os x 10.5?
You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .8 added to 10.5.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written to be able to run on both Power PC and Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code.
10.8 Mountain Lion is pure 64 bit, which excludes more systems than Lion did. It can only run on the Late 2008 through Mid 2010 MacBooks. It's not something you can add memory to, for example, as it involves the base architecture. -
Update an existing bug doesn't show the new test run "steps to reproduce" in TFS
Hello all...
So let's say I have a bug. Then I run a new test because I've been told it's fixed. This second test fails. I choose "Update an Existing Bug" and I'm presented with the window that looks like I'm reporting a new bug - all the info is there. I save
and close, go into TFS, refresh...and I all I see is the original bug that I reported, but none of the new stuff I just did. Where is that new stuff? I would expect it to push the old stuff down, and the new stuff I'd see above. My developers get mad at me
because I've moved their tasks back to "To Do" but they see the old bug and complain that it's fixed, even though I have new info to report, they don't see it. I'm in VS/MTM 2012 V4...
Thank you for your help!Hi OneOfThreeDevs,
As you said that you did not see the new bug report in TFS after you
reporting a new bug - all the info by choosing "Update an Existing Bug" option in test runner.
I suggest you need to check if you can see the new bug report by selecting
Testing Center->Test->Verify
Bugs.
(1)If you could not see the
new bug report in the bugs list, I doubt that you may be not update an Existing Bug successfully.
Therefore, I suggest you can refer the following link to create a new bug report by the update an Existing Bug.
Reference:
http://msdn.microsoft.com/en-us/library/vstudio/dd465175(v=vs.110).aspx
(2)If you could see the new bug report in the bugs list, I suggest you can try to input the bug ID in Team Explorer Windows and then
check this issue again.
In addition, you can try to see the new bug report by the web access.
Reference:
http://msdn.microsoft.com/en-us/library/ee523998(v=vs.110).aspx
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HERE to participate the survey. -
I have updated my billing information and still can't update my existing apps , i ahve changed the payment card and still same problem ,what shall i do ?
It's a credit card, not a debit card ? As far as I know that message will show if you are trying to use a card that was not issued by a bank in the same country as where your iTunes account is based (and you need to be in that country). If you are sure that it is then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Introducing Software Updates into Existing Network
I'm having some trouble getting my head wrapped around how software updates work with the SCCM 2012 environment. My university is rolling out SCCM 2012 R2 into an existing environment where there is currently no control over software updates. All
of our machines are currently retrieving their updates directly from Microsoft using Windows 7's built-in Windows Update service. We are beginning to push out the ConfigMgr client to all of the workstations on the domain. My question is how should
I handle software updates for these machines going forward. Some of these machines may be disconnected for periods of time from the network while others are connected all of the time. Should I just download all past updates for Windows 7, Office
2010, etc. and deploy all of these updates to the existing machines. All new machines won't be a problem as they are being imaged and deployed using SCCM, so I'll know that they're up-to-date. My thought was just to create software groups containing
these past updates and deploy them to all workstations. Then I will have an ADR setup to handle all future Patch Tuesday updates. Is this the best way to handle this scenario?Okay, I understand what you guys are saying and I've setup something similar. I downloaded all past updates for all Microsoft products we have in use. I broke these up by year so as to avoid any deployment package limits, so I placed these updates
in software groups named "All 2010 Updates", "All 2011 Updates", etc. with corresponding deployment packages. I'm not separating anything by product as I'm just letting the ConfigMgr client handle what a client needs. I then deployed these groups
to all of my workstations, and will leave them deployed to the collection for the foreseeable future or until everything gets caught up. Does this sound okay?
Now here's another question. I noticed for this month's patch Tuesday that there were quite a few revised updates that were originally released in 2011. My ADR grabbed all updates released or revised in the past 1 month. These updates now
exist in both my "2014 08 August" and "All 2011 Updates" software update groups (as well as my "2011" and "2014-2" deployment packages). So basically it appears I now have duplicate updates. I thought if an update was revised they would expire
the original update. Is this not always the case?
I appreciate the responses guys. -
How can i update an existing item in sap using CSV file?
Hi,
i am trying to update an existing Item in SAP using a CSV file.
in the message log i get an error message that the item already exists.
what should i do in order to update the existing record?
Thanks, UdiHi..........
I would sugest you to use Tab delimited file and choose proper option in order to update the itsm master in DTW......
Regards,
Rahul -
When I login to update my existing apps, the login window shows the wrong apple id. i cannot change it because it is all grayed out. how do i solve this problem?
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
I'm getting a can not connect message every time I try to update my existing apps that need to be updated. I even put in a new password thinking that was the problem. Can someone please help me. This has been going on for two weeks.
Hello Priscilla43,
The following article provides tips and suggestions that can help restore your connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
How do i update an existing XML File?
Hello, I have the following xml file gps.xml:<?xml version="1.0"?>
<!DOCTYPE gps SYSTEM "gps.dtd">
<gps>
<latitude>43.00000</latitude>
<longitude>-83.00000</longitude>
</gps> I already have methods written to get the values. But how can I change these values and update the file to reflect these changes?
thanks for your help!Hi, I already have this following code. I would just like to add a method to it to update the existing XML file with different lat/lon coordinates. Could you please help me out with it? thanks
import java.io.*;
import java.io.PrintWriter;
import java.net.MalformedURLException;
import java.net.URL;
import javax.xml.parsers.*;
import org.w3c.dom.*;
import org.xml.sax.*;
public class Gps implements java.io.Serializable {
private double latitude_;
private double longitude_;
public Gps(Document doc) {
setup(doc.getDocumentElement());
public Gps(String uri) throws IOException, SAXException, ParserConfigurationException {
setup(uri);
public void setup(Document doc) {
setup(doc.getDocumentElement());
public void makeElement(Node parent) {
Document doc;
if (parent instanceof Document) {
doc = (Document)parent;
} else {
doc = parent.getOwnerDocument();
Element element = doc.createElement("gps");
int size;
URelaxer.setElementPropertyByDouble(element, "latitude", this.latitude_);
URelaxer.setElementPropertyByDouble(element, "longitude", this.longitude_);
parent.appendChild(element);
public Document makeDocument() throws ParserConfigurationException {
Document doc = UJAXP.makeDocument();
makeElement(doc);
return (doc);
public final double getLatitude() {
return (latitude_);
public final void setLatitude(double latitude) {
this.latitude_ = latitude;
public final double getLongitude() {
return (longitude_);
public final void setLongitude(double longitude) {
this.longitude_ = longitude;
public final void updateXmlFile(double latitude, double longitude) {
// something???
public final void updateXmlFile(double latitude, double longitude) {
this.latitude_ = latitude;
this.longitude_ = longitude;
public String makeTextDocument() {
StringBuffer buffer = new StringBuffer();
makeTextElement(buffer);
return (new String(buffer));
public void makeTextElement(StringBuffer buffer) {
int size;
buffer.append("<gps");
buffer.append(">");
buffer.append("<latitude>");
buffer.append(Double.toString(getLatitude()));
buffer.append("</latitude>");
buffer.append("<longitude>");
buffer.append(Double.toString(getLongitude()));
buffer.append("</longitude>");
buffer.append("</gps>");
public String toString() {
try {
return (makeTextDocument());
} catch (Exception e) {
return (super.toString());
} -
How to update an existing item in a sharepoint list using the WSS adapter for Biztalk
Is there a way that a record in SP list be updated using WSS adapter in biztalk ?
BizTalk 2013 and SP 2013 ..
Regards
Ritu Raj
When you see answers and helpful posts,
please click Vote As Helpful, Propose As Answer, and/or Mark As AnswerA ListItem has its own unique row id so in all likelihood, an insert with the same data will result in a new list entry. The Lists Web Service however, has an UpdateListItem method which will take an update request. [refer
http://msdn.microsoft.com/en-us/library/office/websvclists.lists.updatelistitems(v=office.15).aspx ]
There is another note in the conference (marked answered) to your List Item Update problem. Probably worth a try too. [refer
http://social.msdn.microsoft.com/Forums/en-US/bee8f6c6-3259-4764-bafa-6689f5fd6ec9/how-to-update-an-existing-item-in-a-sharepoint-list-using-the-wss-adapter-for-biztalk?forum=biztalkgeneral ]
Regards. -
when we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards. It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer. Help!
Click here and ask the iTunes Store staff for assistance.
(108048) -
Old project with entity 4.0 breaks when adding new model or updating an existing model.
i have an old 4.0 project that was using entity 4.0
in VS2013 if I try to update an existing model or add a new one, it will forcefully install the entity framework 5.0 even though the selection in the box was to use 4.0
it goes out to nuget to do this and then it will forever add 5.0 even if I uninstall it.
5.0 getting installed completely breaks my application. References to tables disappear and cross reference for NO reason at all with another model.
How can i get it to just let me use 4.0 so I can move on OR how can i upgrade my old model into 5.0?
I'd rather not got tthe 5.0 route because that changes a lot of the ways things were done and would break even more code.Hello,
>>in VS2013 if I try to update an existing model or add a new one, it will forcefully install the entity framework 5.0 even though the selection in the box was to use 4.0
It is not very clear how you install the Entity Framework, as far as I know, the EF version 4.0 is available with .NET 3.5, from .NET 4.0, it will use the 5.0 by default, if you want to use the EF 4.0, you could change the target to .NET 3.5.
>>How can i get it to just let me use 4.0 so I can move on OR how can i upgrade my old model into 5.0?
If it is EF 5.0, as far as I know, it uses the DbContext API instead of the original ObjectContext API(the EF 4.0 uses this API) which provides a better performance, if you want to keep to use ObjectContext API, you could follow this article:
Reverting Back to ObjectContext Code Generation
The article shows the configuration for VS2012, for VS2013, you could change the Code Generation Strategy from T4 to Legacy ObjectContext.
Regards.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey. -
How to update an existing supplier using Supplier Open Interface Import?
Hi
I need to updated an existing supplier.
Is it possible to update using supplier open interface import and how?
Thanks in advance.
Thanks,
MalleshHi Atul,
I am using CCM 2.0 and SRM 5.0 (EBP5.5).
We are not using XI, so i guess we cant use the program "/ccm/file_upload".
we have migrated the product master data from R/3.
We have developed a report which takes product category as input and gives out flat file in csv format containg all the items in that prod category.
Then we upload the file in CCM by logging thro the brpwser.
Similarly, i can develop another program which will give me a CSV file foll all those items changed in R/3 in a day.
Then we can upload that file in CCM.
But i have doubt if it will update the existing items in catalog.
Hope I could make myself clear.
Thanks
Abhishek
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