Non existant tech support from Adobe

After hasling with the g
laring lack of knowledge with tech support via India I gave up on Adobe
and went with Final Cut. I was cutting off my nose to spite my face as they say but I was back into the corner. I tried to resolve an ins
tability issue with After Effect but after 6 calls to India I had to give up and be productive. I need to get back into Adobe full throttle but I can't stand their glaring disregard in supporting the professional editing community.
I would pay a yearly fee just to avoid the total inefficent knowledge lacking tech program that is in palce at present. Any hope out there?

If you give me your case number, I'll look at the case that you filed and see if there's anything that I can do to help the folks who were answering you.You can send me the case number at kopriva (at) adobe (dot) com.
What was the issue that you were calling to ask about? We can help you here.

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How does one get tech support from adobe? is there an online "chat" service?

How does one get tech support from adobe? is there an online "chat" service? There formerly was a telephone help service. There is no phone number shown in "help.adobe.com" Has phone support been eliminated as a cost-saving measure?

There is finite help available via chat & phone
http://www.adobe.com/support/download-install/supportinfo/
Many problems can be solved here in the user-to-user forum. Feel free to avail yourself of this opportunity.

Live Tech support from Adobe on El 12?

I have not been able to successfully navigate through the mamny layers of Adobe's website to find a Help telephone number in order to talk to a tech support person - does anyone have a phone # for tech support on Elements 12?...... do they exist?......thnaks for any help.... k-paul

Adobe doesn't have a tech support as such unless your question is about Serial numbers, Activation, or deactivation. If this is the case then you can go to this link:
<http://helpx.adobe.com/uk/contact.html>
Select the product and follow the online instructions and at the bottom you will find a yellow Chat Button which you need to click on to get instant assistance.
If you have any other questions such as how to do something in PSe or something isn't working correctly then you can post a question here and somebody, mainly volunteers, will try to help you.
Good luck.

Non-Existent Technical Support from Spotify

As a former premium member of Spotify, I used to enjoy what the program provided in terms of streaming music... Well, Spotify is still billing me for a serviice that I can't get to work that is! My Premium Accouint is no longer working and I'm only able to connect to the free version (even though Spotify continued to bill my account) regardless of the dozen attempts or so to remedy the problem. I have found it unacceptable that you cannot actually contact or get a real person from Spotiy to address ANY issue that you may have with a service that you're paying for! The only results that Spotify seems to provide for its PAID subscribers is an endless reference to a ongoing blog!!! Seriously!!! Is this what the folks at Spotify comprehend as acceptable customer service??? Looks like Apple's version will prove to be better sooner than later... Apple's version of streaming music may be similar to Spotify in the same manner of how Facebook destroyed MySpace! UNLESS Spotify can get it''s act together here very soon! Based on my experinces thus far, I'm not so sure that they will!

I totally agree with you. There is no way to contact Spotify to ask a question. I feel I should be able to Atleast email a real person. I spent the last 30 minutes scroll g through their questions and answers section and public forums to post questions. I would like a simple answer and I can not get that. Maybe I should try a new music provider. Does anyone have any recommendations?

No support from Adobe for users

I'm extremely disappointed that I have have had zero feedback or response to my queries to get my digital editions to work. It used to work, but now I cannot load any ebooks. E_ACT_NOT_READY message. Not the same as other ones posted. Why is there no contact information for support from Adobe and they do not even monitor and respond to queries on the discussion forum? I'm very frustrated.

There are also many reasons why users seeking help are not getting any...
they often do not specify their OS and version
they often do not specify their browser and version
they often do not specify the exact error message(s) they are getting
they post into existing topics, saying "I have the same problem", but in fact have a quite different problem
they post that they have tried everything - which doesn't mean anything to me

Want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(

Hello,i want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(
I already tried every step on the support site, but Photoshop, Indesign and Illustrator still don't work. So this is an S.O.S. here...

I've repaired many a 150:30 error using this method. First make sure your account is an Administrator type.
When you type sudo <space> and drag LicenseRecover.py into the Terminal window, this is what you should see when you press Enter.
Type in your admin password if any, and let the script run and finish.

Non-responsive tech support

ATTENTION ADOBE TECH SUPPORT:
In early January, soon after I purchased Adobe Premiere Elements and Photoshop Elements 13, I posted on a user forum a question about a problem I am having using the Organizer People Recognition capability. That evening I received a reply from one of your support engineers, Anwesha Chaudhary ([email protected]), who promised to resolve my problem and exchanged a few emails with me. I would be glad to share that email chain with you. Note that in his Jan 12 email, he cc’d Harpreet Neelu [email protected] and Akshaya Saxena [email protected], who I assume are colleagues of his. Since the program was crashing, he requested a dump, which I sent him on Jan 12, and on that same date I received an email from him stating he had received the dump files and that they would work to resolve the problem and ‘will soon get back to [me] with the resolution’. I have not heard from him since despite twice sending him emails asking for an update. Can you help?

Bob
Thanks for your follow up. Do not give up.
Let us explore the following, non ideal but just might work...
1. Click on the following link to Adobe Chat
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the link does not hold its sets, then you will need to navigate to the Chat Panel using the above titles as guides.
The hope is that the Chat Panel representative will be able to help you contact the Adobe person and/or department you need.
Online I have seen 1-800-833-6687 listed as Adobe Customer Service. I do not know if that is a viable choice, but worthwhile exploring it.
Other than Ask the Community, the Premiere Elements contact opportunities are far less than for the Premiere Pro and the like programs.
2. The path that is more ideal would be to post in the Adobe Photoshop Elements Forum and try to attract the attention
of Barbara Brundage who is an expert in Photoshop Elements (both its Editor and Elements Organizer). She should be
able to help you or suggest contact route to an Adobe team who will give you a now answer.
ATR

Non existent mac support

I have three major problems - i have to restart safari twice a day cos it slows to a crawl, i have to reboot my mac at least once a day, and snow leopard defaults to mac email but i use gmail. i have set up support calls with mac support, which i pay for, and get the callback which says calls are answered in the order received and then tell me i am on hold for ten minutes. Is Apple becoming Microsoft? And since Apple no longer provides support, how do I stop the ongoing "callbacks" which always put me on hold. I run a business. Should I go back to Microsoft and Dell for non existent support?
Safari = memory leak? not enough cache? problems with snow?

mhh.. when i phone apple care, i wait my 10 minutes and have someone on the line who will try to help me. don't see where the problem is, as i'm not the only person who calls them.
you could try to delete safari's cache, if the browser gets slower. it's an option in the safari menu. also, if safari's generally to slow for you, you can easily try other browsers like chrome, opera or firefox.
why do you have to reboot your mac once a day? does it freeze? or kernel panic?
as for SL defaulting to mac email instead of gmail... i don't get it. Sl has it's own mail client. there you can setup your gmail account as POP3 or IMAP account and the mail client will send and load mails only from this account. but the same here as for safari. if you don't like apples mail client, install another one like thunderbird.

How do you get support from Adobe?

I cannot get any support or answers from Adobe. Chat: they said they couldn't answer my question, I had to call the support phone number. I did this. They asked for my phone number and said they would call back in 30 to 40 minutes. They called back in 5 minutes. I was then put on hold for just over an hour. And then they hung up on me.
I've had very few problems with Adobe in the past 10 years. Always quick, sweet help. Now, nothing.
How do we get help? Or are we just out of luck - too big, don't care?
Here's my problem: I am a Creative Cloud member. I downloaded Flash CS6 on my main computer, and my laptop. I rarely used the laptop, but had to start using it. As I was working with Flash on the laptop I noticed the brush tool did not have any options on the toolbar. No size, pen tool use, nothing. I restarted the program. Still nothing. So, I reset the program by holding down cmd+option+shift as I restarted the program. The proper message came up asking if I wanted to reset, I clicked yes. Still didn't fix the issue.
Given this program was downloaded, and knowing that problems can happen if the line "burps" during a large download I figured I'd simply uninstall Flash completely, and they go back and download it again. Nope, the button for download says it has been downloaded.
Now what? Adobe apparently can't help. Any ideas?

So, the answer is complain on the Adobe Forums if you need help and can't get it through the normal channels.
Thank-you for your help. After running the CS Cleaner tool it found a lingering file, which seemed to be related to AIR. Apparently I didn't get a clean uninstall and that's why the CC apps saw that Flash was on my machine. After CS Cleaner did its thing, the download became available.
I just wish getting the answer wasn't so stressful and time consuming. Adobe provides great products, now they just need to follow up with great customer service.

No support from Adobe- going to have to make a complaint with Attorney General

I was recently in a fire (December 2010) and my Creative Suite Design Premium Student Edition was destroyed along with my new MacBook Pro. I have contacted Adobe since April 20111 to try to acquire a replacement and have had no luck. First off, I have received automated responses are that are not even a live person. For example, I explained my situation and that I obviously don't have my serial numbers anymore because they were detroyed in the fire. Adobe's response, here are your serial numbers, I am sorry you are having a hard time installing your software. Does that sound like a live person or perhaps a person that does not care.
Secondly, I submitted my proof of purchase (my mom had purchased the computer and Suite for me). All the information was available right on the sheet I submitted. They came back and asked me for the e-mail address of my mother so they could look up her student account. This was after I explained I was the student.
Also, I was informed by two people that I would need to fill out a letter of destruction and one person that told me I didn't. They also told me I could perform a platform switch since I know have a PC. However, when they finally got around to responding to my inquiry, they said it wasn't available anymore and I needed to upgrade to 5.5. Now mind you, I had CS5 and Cs5.5 came out in April. I have been contacting them since May, so they mean to tell me they have no more CS5 for PC? No, they are just trying to upsell, which would mean $399 for me.
I am very disgusted with the service at Adobe and the fact that they know they have a monopoly. They can have workers from other countries who live chat with you, and it takes 10 minutes for them to translate. Not to mention the fact that if you need support by phone your wait time is 40 minutes. They also have a tendency to close my cases even before they are resolved. I know there is a window of 5 days you have to respond in e-mail, which I have done, but they still close it when they feel like they don't want to be bothered.
Have you ever scene the movie, Rainmaker? This situation is like that movie. They deny all claims and even when someone keeps submitting they continue to deny, playing the odds that someone won't contact an attorney. They are totally in the wrong. There is no way you can say that they are right when they don't actually read e-mails and provide awful customer service. I feel sorry for the people that work at Adobe and think they have a good job. Look what your company stands for. This is why they are not listed in the Better Business Bureau.

You are not addressing Adobe here. This is a user to user forum. The only forum that Adobe has an official presence is the adobe.com forum:
http://forums.adobe.com/community/general/adobedotcom_feedback
Reposting there might generate a response from Adobe. I am sorry to here that you have suffered the loss in a fire. Never having been in a fire I cannot imagine what you have been through. I have suffered with losses due to flooding and that was bad enough. Adobe may not have a legal responsibility to help you, but maybe Adobe will help if for no other reason than the goodwill it will generate.

Have tried connecting my email account to my iPad...have had help from tech support from my server....everything on advance set up is correct, but iPad still says my username or password is incorrect. Anyone have any other suggestions? Tired of

I have tried connecting my email account to my iPad, had help from my phone company/server tech support. Everything is correct in the advanced settings...but my iPad STILL says my user name & password are incorrect. Any other suggestions?

I interesting note:
MAILBIRD uses port 993 for incoming mail but THUNDERBIRD uses port 143
When uses 143, it kept " checking capabilities...."
then I changed to port 993 (like in MAILBIRD), it said "connected to.....mail," but then "timed out"
Any idea please???? help....extremely frustrated...

IS THERE ANY WAY TO ACTUALLY GET SUPPORT FROM ADOBE?

I swear Adobe acts like they hate their customers. I've been having a problem since June 18 and I am getting nowhere. At that time their so called "support" site was down for days. Somehow I eventually established a support case that I could see when I logged on to my account. I submitted everything they asked for. Now it is gone, poof. I cannot see what happened to my case. I was also exchanging e-mail with someone from Adobe but after I submitted everything she requested she quit replying. THAT WAS 9 DAYS AGO. Did I mention that the CHAT IS DOWN in the middle of the day with no explanation of when it will be available again? I regret every buying an Adobe product but I did and I deserve to be able to use it but I cannot.
Does anyone have any suggestions??

As I mentioned in your other post, you may want to describe your problem. There are many users here that can offer excellent help (some who are more knowledgeable than Adobe support staff).

Need Adobe Elements 11 Support from Adobe

A few weeks back I spent 6 hours on line with your support staff trying to convert my 42GB Elements 9.0 catalog to Elements 11. Had we been able to also talk on the phone we would have spent a lot less time. Anyway, I now have 42GB’s worth of temporary picture files all over my computer. I only want one place that my calendar points to, and that is on my C drive at: C:\Photos\01-16-10 and nowhere else. Pictures I loaded in the last few weeks are there, but linked photos before the conversion are at: C:\ProgramData\Adobe\Elements Organizer\Catalogs\pSE11. I want all my photos to be in my Elements 11 catalog to point to my C drive location above. Also, each time I launch 11 it spends 25 minutes updating with no changes since my last update. Is this going to be a normal activity? I also see a temporary catalog backup that I don’t need, I back up on an external drive.

Anyone from ADOBE out there?

Where do I go to update an existing tech support issue?

Spoke with tech support by phone earlier this morning - I have a case number - but where do I go to input more information or update my progress?

I had to chat with support to get a url to access support tickets. Go figure. After you log in, go here:
https://www.adobe.com/cfusion/support/index.cfm

Will there be future support from Adobe AIR for Desktop native Applications

We have a desktop native application developed using Flex SDK 4.1 and running on Adobe AIR. Now as Adobe has donated Flex SDk to Apache we are concerned about the future of this application. If we rescale our application with new versions of Flex SDk released by Apache, in future will the new versions of Adobe AIR support it? As I have read in Adobe Forums that Adobe is more concentrated on providing HTML5 support in Adobe AIR, and not working for Flex support anymore, can we face any problems going forward with this combination?

We have a desktop native application developed using Flex SDK 4.1 and running on Adobe AIR. Now as Adobe has donated Flex SDk to Apache we are concerned about the future of this application. If we rescale our application with new versions of Flex SDk released by Apache, in future will the new versions of Adobe AIR support it? As I have read in Adobe Forums that Adobe is more concentrated on providing HTML5 support in Adobe AIR, and not working for Flex support anymore, can we face any problems going forward with this combination?

Non existant tech support from Adobe

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