Where do you go to discuss an issue with Verizon Autopay

I am looking for a supervisor.
Dear Sirs:
Recently in reviewing my American Express bill, I questioned why I was receiving two Prepaid Data Plans from Verizon. Both being $20.00. One billed on the first of the month and one being billed on the 3rd. After making several calls. I found out that when I initiated the data plan on 5-4-2011 I was assigned a phone number of xxx-xxx-xxxx for my IPAD. On 12-30-2011 I activated a replacement IPAD since my other one broke. I informed the Verizon Representative to the change. Verizon assigned me a new phone number of xxx-xxx-xxxx. At this time they did not cancel the previous plan. So I have been paying a double billing totally $440.00 over the last 21 months. I have asked for a refund since this was clearly Verizon’s mistake. Verizon told me then and repeated that a data plan had to be an automatic prepaid and a credit card had to be used. This is the specific reason I do not like auto pay. Others make mistakes, verify it was their mistake and tell me that they do not have the power to re-fund my losses.
Verizon comments: 1. I should have realized the mistake earlier. Shouldn't they have realized the mistake earlier.
2. Each stated if they had the power to fix this they would. Who does have the power?
3. After making them aware of the mistake I told them to remove the one account. They told me it had been done. Another rep then reactivated it and told me that she would credit me one month of fees but to do this I had to keep the number activated. I could only make a formal complaint if I kept the account activated. I told her this made no sense and after loosing $440.00 I was not taking the chance of continuing the problem. I told her to cancel the account and I would contact your agency.
Just getting the run around.
>>Personal information removed<<
Message was edited by: Verizon Moderator

I had to chat with support to get a url to access support tickets.  Go figure.  After you log in, go here:
https://www.adobe.com/cfusion/support/index.cfm

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