Where is my tablet/new customer woes

Ok, so I decided to leave T-Mobile to join Verizon for the better coverage and phone options. What a mistake that was. I placed an order online for a phone and tablet with overnight shipping on Friday the 13th. This process seemed easy enough and I entered my T-Mobile number to be ported. Monday rolls around and still no phone or tracking number. I try the chat support since I am a busy guy and do not have time during the day to call in. I find that I am forced to call in to deal with my internet order. I spend a little over an hour on the phone while I am at work to find out my phone did not ship because the tablet I ordered was out of stock. They were able to get me the phone delivered the next day on Tuesday but no updated info on where my tablet is. I also noticed I had a different phone number and figured it was temporary and maybe porting takes a day or two. Few days roll by and still not my correct phone number, get to call in and spend another few hours on the phone to get this straightened out. Apparently my number was released from T-Mobile on the 13th but Verizon somehow left my number in limbo. Here we are 12 days later, still no tablet and no email update on where it is. I tried the chat feature again, wouldn't you know they cant help me and the only people that can you have to call in for support. I do not have any more time or patience to spend several more hours on the phone to solve something so simple as getting new equipment. I am completely dumbfounded at the lack of communication within Verizon and how simple processes such as providing a new customer with equipment are poorly executed. I would greatly appreciate some help from Verizon on figuring this mess out. So glad I get charged two $35 activation fees on devices I have received late or not received at all.

    Tehdargon, first of all we want to welcome you and thank you for choosing us as your wireless provider. It seems like we aren't to a great start with you. Let's turn this around. Did we advise you that the tablet was on back order? As a result this will delay the shipment of that device.
In regards to porting your mobile number in, have you had a chance to check the recent status of that number transfer request here: http://bit.ly/qDhvBY Once your bill is generated, we can adjust your account to ensure that you are billed correctly. No worries. We'll get this taken care of for you.
LasinaH_VZW
Follow us on Twitter @VZWSupport

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