Which are the setting values for the Virtual CTI Driver? (Siebel Communica)
hi everybody,
the application I'm using is Siebel Communications 8.1.
I am learning about integration processes with the Siebel Communications Server Administration Guide. One of the points or topics there is the use of the Virtual CTI to integrate your Siebel Business Applications with Oracle Contact Center Anywhere (as in the bookshelf described).
I've read, with this driver agents can access communications functionality using the communications toolbar.
The Virtual CTI is a driver provided by Oracle. You can't see it listed on the Administration -> Communications ----> Communications Drivers and Profiles. So I guess it is important to add this driver to the list.
I have questions about that:
1. Should I add this driver to the list? or when can I do that?
2. Which are the setting values for the mentioned driver?
- Communications Channel?
- Inbound Yes
- Outbound Yes
- Interactive
- Channel string
- Library name
Could anybody help me? I would appreciate that.
Regards
Thanks for the reply KT.
I am not sure how to set a new custom style, but will look it up. If you have a url that points to the topic I would appreciate it.
Thanks,
Rhek
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