While downloading Acrobat XI, download assistant leaves a folder in my downloads with an invalid .dmg file (illegal seek when you try to open it in Mac OSX 10.9)

This "go get community help" because we won't let you email us or chat after 7-7 is the most useless, frustrating and time-wasting process I've yet found.

Hi kmbishop,
What is the size of the downloaded dmg file?
It seems to me that the downloaded file might have been corrupted.
Please try downloading Acrobat 11 Pro from the direct download link available at: Download Acrobat products | Standard, Pro | XI, X
Regards,
Rave

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