While saving a document database conflict appears on workgroup clients
Hi
I will expalin the sales process first.
A sales representative creates a sales transaction on his laptop and submits it for approval.
An approver logs on to a workgroup client to check/modify if required and then approve or reject the transaction.
Contrans is scheduled for every 5 minutes on the workgroup server. The issue raises in the following scenario:
1. Approver modifies the transaction and saves it.
2. Approvers does some more changes but have not saved it yet.
3. Contrans starts on the workgroup server.
4. Now If the approver tries to save the transaction he gets an error message
Error message "transaction XXX not fully confirmed by the server and can not be edited, please synchronise again to recieve pending confirmations"
5. Once the deal is confirmed by CRM server and the approver try to save the deal then the following error message with a popup appears
u201CDatabase conflict has occurredu201D
6. After clicking on the pop-up all the changes done after the first save are lost.
Any Solution/Suggestion/Proposal would be highly appreciated.
Thanks in advance.
Javed
Hi,
your issue is not related to the workgroup scenario at all. This might happen on a "normal" MSA client too.
Actually you have 2 independent issues:
1) "waiting for pending CRM confirmation": After upload of an document from MSA to CRM (by hitting submit button) it is not editable as long as the confirmation is not yet sent back from CRM to MSA client. This is to avoid inconsistencies of documents which are also uploaded later on to R/3 or have some other post-processing in CRM like billing.
2) "BO xyz is locked by user abc": This might happen if the MSA user still "stands" on the document (even in display mode) which has been uploaded just before. In case the user starts conntrans OUTSIDE of MSA no refresh to the application is fired, and if the user edits/changes and saves the document then the time stamp check is failing (because it is not read from DB but from the loaded object which is older than the timestamp sent from CRM). If the user would run conntrans from the MSA MENUE a refresh would happen and the error wouldn't appear. But this doesn't apply to a workgroup scenario...
Finally I can't see any solution for your problem because after uploading the document from the MSA user to the workgroup server the way of course goes via the CRM server - and changes afterwards done by the approver too.
Regards,
Wolfhard
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