While trying to back up my iPhone i keep getting the error message that it cannot read the contents of my phone... It then directs me to restore it back to factory settings. Anyone know why this is happening?
I've used this same iTunes account multiple times to back up phones and restore them when I've gotten new devices. I have restored this device as well once before, but i want it as up to date as possible becuase I am getting the iPhone 6 tomorrow. I've run a diagnostics test and under the connectivity test its saying there is no iPhone found, as well as under the sync test. I've gone through all the steps and what the possible problem could be (un-installing and re-installing, making sure all the software is active and up to date on my computer and making sure everything is installed correctly and running properly) and I'm still getting the same error message. I'm out of options and idea. Please help!
Hey avitz99,
Thanks for the question. After reviewing your post, it sounds like the iPhone is not recognized in iTunes. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iOS: Device not recognized in iTunes for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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