While trying to upgrade to mavericks I received the following error during download "OS 10.9 has not yet been approved for software upgrade. Thanks! -SWN IT"

Hello,  I am trying to upgrade an iMac to Mavericks. At the end of the download phase, a message pops up that says
"OS 10.9 has not yet been approved for software upgrade. Thanks! - SWN IT" 
The download stops, and I cannot resume. Made several attempts to start the process of downloading again and receive the same message/error.
I am not familiar with any software that has the intials SWN or have SWN in the title. 
Does this error look familiar to anyone? 
Any clues as to how to find out the what application could be sending this message would be greatly apprciated.

Is this on a Mac that belongs to a company or did you buy it used?

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