"White Screen" error after most recent update 60 gig video iPod

I just received the most recent iPod updater
software. I installed the updater and ran same.
After the update process my 60 gig video iPOD cannot
be recognized by my MAC G5. It has a "White Screen"
and WILL NOT turn off! When I attempt a reset it
simply gives me a 2 or 3 tone beep (I've never heard
the tone before). The screen goes dark and it
reboots to a white screen. I've re-installed
updater and iTunes. I've switched USB ports. I've
shut down the computer as well as rebooted same.
I've allowed the iPOD to fully discharge (which
happened quickly since the screen will not blank).
When the unit is plugged into the USB port it
charges and the white screen reappears. The updater
now refuses to see the iPod so I cannot reset to
factory defaults. Any ideas?
The idiots at Apple instituted a 24/7 chat tech
support line for iPod shuttle owners. The guys like
me who paid the big bucks for their best product get
stuck out in the cold! Apple's whole tech support
schtick is barely one step ahead of Dell's! The
charge premium prices for their product and I like
Apple a lot, but their demand that you be either an
Apple Care customer or .MAC user to get even
rudimentary support *****!
Ok, for all the others out who experience this problem....I spent about an hour on the phone with Apple. You have to go to their SECOND level of support to get an answer. But there is a fix.
If you have a white screen and the unit beep 3 times after a reboot here's what you need to do to fix the problem. Warning all you data will be lost. It will have to be downloaded via iTunes again!
Disconnect the iPod from the computer. Hold the Select and Menu button down for about 7 seconds to until you get a beep. Then hold down the Select and PLAY button for 10 seconds. This will put the unit in hard disk mode. Wait awhile until the Apple screen goes away and if you get a progress bar wait until it is gone.
At this point it will take some finagling, but you basically hook the iPod back up to the computer and do a RESTORE. The iPod should be recognized by iPod updater. Your data MAY still be in place, but if you do not do a restore to factory defaults with the updater you will get the white-screen-three-beeps-problem again.
Once you reboot into the language screen you can reconnect the iPOD and download your data from iTunes.
I complained this info SHOULD be posted online. They guy was very nice and agreed but said that engineering was still collecting data. He thought it was a dumb idea not to post online or allow the first level support guys to fix the problem.
Hey Apple...if you read this how about collecting data on your goddamned time and at your expense. You're the SOBs that collected $399 for the product! Ever seen the Comcast or AOL video on YOUTUBE? You guys could be next!

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## Platform. ##
hostname = orca.local
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