Why can Apple NOT fix there stuff in AMERICA?!

I bought an iPhone 4S of apple.com. The same website a mass number of people go to to buy and look at the latest and greatest apple products. I got my phone and have had it for a little while and i broke the screen. I sent it in to apple for repair(i live no where close to a store) and after a week went by waiting on a respnose to my issue, i got online to che ck my status. It said my claim had been cancelled. No reson mentioned, no heads up, not so much as new shipping info for my phone to be returned. I had to call and see what was going on. The told me that because my phone came from Hong Kong that they could not repair it... REALLY!? I bought the device from your website but you cant fix it. If you're not going to fix you stuff then dont ship it from other freaking countries. They said they were not allowed to fix it and i would have to send it back to hong kong for repairs.... Has anyone else had this issue? I wasnt to file a complaint but cant, i want to get a phone that is shipped or made where ever they need them to be done so i can have it fixed here quicker. I WANT BETTER SERVICE!!! They gave me no info, and caused me to be without my work phone for another 2 weeks probably. Oh, and they shipped the phone back they required a signature for delivery. Not an issue usually, nice for extra security. But it has to be in person... I work hours that do not alow me be home to sign for it and they do not allow you to sign the card and leave it for the delivery. Souldnt they give you the choice to take that risk? Especially for an alread broke phone.I am not happy and this has been a crappy experiance that should not happen from a company with the "Apple" reputation. I hope an apple person reads this and gets back with me. I want to be calm and resolve this, ut every effort i have made has failed. BTW, If you dont fix stuff from Hong Kong, then where do the rest of your products come from? and why are they any different?

The manufacturing origin of the iPhone doesn't matter; all iPhones are built in China. The service goes by the country in which the iPhone was sold to the end user. If you purchased the iPhone from an authorized reseller in the US, then Apple should service it in the US.
You should be easily able to prove where you purchased the iPhone by the receipt. Call Apple tech support again, explain the situation, and if they still insist that the iPhone was sold in Hong Kong offer to fax them a copy of the receipt (or forward the email, if you have an email copy of the receipt). If you continue to have problems, ask to speak with someone in Customer Relations.
Regards.

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