Why can't I download e-mails from the ISP server into my Thunderbird inbox ?

The web mail site of my ISP indicates about 22k e-mails ready to download yet when I go into Thunderbird , I cannot download these messages into my Inbox even though I selected " Get new Messages ". I get a message that there are no new messages to download . What is going on and what is the fix ?

Umm, you deleted it from settings, but a part of it still remains on the phone?

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