Why can't I scan by email?

Just bought an Envy 7640 series. Yesterday, set it up to scan to the email of two laptops.. Worked great for one of them (an old Toshiba with Vista).  The second one is brand new Toshiba with Windows 8; and, although, the printer indicated the scan was a success, I never received it - and tried numerous times. Since I  received an email during the process, welcoming me to eprint, I know they have correct address. Help please!

Hey @kschmidt127,
Welcome to the HP Support Forums!
So you're having an issue scanning to email from your Envy 7640 through the eprint app? I would be happy to assist you in resolving this issue. Since you're able to scan to email through the one Vista computer and you got the confirmation email we know that eprint should be properly set up.
For the Eprint Scan to Email App troubleshooting I am including the link the the helpful solution by @happytohelp01on Server Connection Error - Scan to Email App.
For now,  here are some alternative ways to scan to email on your product:
How to Scan to Email Through the Front Panel:
On the printer control panel, touch the Scan icon (), and then touch Email.
On the welcome screen, touch Continue.
Touch inside the Email: box, type in your email address, and then touch Done.
Touch Continue.
A PIN is sent to the email address you entered. Touch Continue.
Touch PIN, enter the PIN you received in your email, and then touch Done.
Touch Store Email or Auto-login, depending on how you want the printer to store your login information.
Scan the item
On the printer control panel, touch the Scan icon (), and then touch Email.
On the control panel display, select the account that you want to use, and then touch Continue.
Touch the name of the email profile that you created, enter the password if prompted, and then scan the item.
How to Scan: From the Control Panel (Including Scan to Email, to a JPEG, and to a PDF)
How to Scan to Email through HP Scan software:
1. Open the HP Printer Assistant software on your Desktop (black printer icon)
2. Click on Scan a Document or Photo and the scan software will open
3. Select the 'Email as PDF' option : Use this option to automatically attach a non-editable scanned text document to an email message.
4. Load your document onto your printer
5. On the computer select Scan and your document will scan and show a preview on your computer
6. Select 'Save' and the document will now automatically attach itself as a PDF attachment in  your email program.
Note:  This mode of scanning only works with Local Email Clients (such as Outlook and Windows Live Mail). Should you only use a web-based email service (Gmail, Yahoo, Hotmail) the HP Scan software will give you an error indicating that 'no email application is associated to your computer).
Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers
If these modes of scanning work through the HP Scan software than we know that the HP Printer is fully setup and your email program is not blocking your scans like 'junk' mail.
Please let me know if these steps helped in resolving your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Similar Messages

  • Why can't I send an email to a "group" if I have a group in my address book??

    Why can't I send an email to a "group" if I have a group in my address book??

    You are not doing anything wrong. Unfortunately, that's just the way that the built in mail app works. It really is a basic no frills mail app with not much to offer compared to other apps.
    There are third party apps that let you create groups and email to those groups. I don't use either of these, but I've seen them recommended here in the past.
    MailShot
    http://solubleapps.com/mailshot/
    Group Email!
    http://www.redbits.com/iphone/groupemail/

  • Why can't I get my email to work on my Ipad??

    Why can't I get my email to work on my Ipad?
    I've checked everything back to my email on my computer to ensure all details are correct in trying to add the account onto the Ipad.  And yet it still won't work.
    The error that I keep getting is "One Seniors (the provider) is not responding!!
    Does anyone have any suggestions as to why it won't work?
    I have internet access and it's working.  I'm using WiFi and that's working??
    Help anyone..... It's driving me nuts....

    Best suggestion is to contact them directly for guidance.  I wasn't familiar with them, but found their contact information.  Click this link to contact them:  http://www.oneseniors.com.au/contact/

  • Why can I not delete any emails on iPhone. 5?

    Why can I not delete any emails on my iphone5?

    Thx. That seems to have solved my problem. I don't know but just all of a sudden when I opened an emal there was no option at the bottom.  After doing as you suggested, now all the options are back. Quite confusing to me. I do appreciate your suggestion and fix.

  • Why can't I print some emails?

    Why can't I print some emails?    

    Hello paulette238,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Have a nice day,
    Mario

  • Why can't i send an email from a group in my contacts

    why can't i send an email from a group in my contacts? In the address bar of my email just shows up the title of my group...

    You are not doing anything wrong. Unfortunately, that's just the way that the built in mail app works. It really is a basic no frills mail app with not much to offer compared to other apps.
    There are third party apps that let you create groups and email to those groups. I don't use either of these, but I've seen them recommended here in the past.
    MailShot
    http://solubleapps.com/mailshot/
    Group Email!
    http://www.redbits.com/iphone/groupemail/

  • Why can't I text or email photos

    Why can't I text or email photos?  It doesn't indicate that it wasn't sent, but I know they're not being received.  Thanks!

    You need to discuss the problem with your carrier. If the phone indicates it was sent, it's getting an aknowledgement from your carrier that they received it. From that point on, it can only be your carrier, the receiving carrier or the interchange between the two that's the problem.
    Does this happen with everyone you try to text, or just some people? You can set up a free google voice account and try texting to/from that.

  • Why can't I scan from my pro8600

    Why can't I scan from my pro8600

    Howdy borrotolove,
    Thanks for using the Apple Support Communities.
    If you're having issues with FaceTime on your Mac, then go ahead and take a look at the link below.
    FaceTime for Mac: Troubleshooting FaceTime - Apple Support
    Have a good one,
    Alex H.

  • Why can't i put my emails into folders

    why can't i put my emails into folders

    You must have an IMAP email accounts in order to create additional folders in the mail app on the iPad. There is now way to create folders locally like you can on a computer if you are using a POP email account.
    If you go to your email account in the Mail app and look at the window where your inbox, trash folder and sent folder are - if there is an Edit button at the top of the window - tap that and then tap Add Mailbox at the bottom.
    If the Edit button is not there - you cannot create folders on the iPad. Your email account is not IMAP. Only IMAP email accounts can create folders on the iPad. Any folders that you would already have in an IMAP account would sync to the device as well.

  • TS3899 Why can't I reply to emails on my iPhone 5 - this is a recent problem, I have been able to reply and delete email messages previously.

    Why can't I reply to emails on my iPhone 5 - this is a recent problem, I have been able to reply and delete email messages previously.

    A bit more information would be needed to understand what's going on?
    What happens when you try to reply... Do you get an error message, is there no send button, does a symbol appear?

  • Why can't I scan a document to pages so I can make changes?

    Why can't I scan a document on my HP Printer to my MacBook Pro as a pages document?

    Because scans are image files and not text files. You will need some sort of OCR software to convert the image to an editable document.

  • On an iMac why can't you delete an email without opening it?

    Why can't I delete an email without opening it first? Is this not a security risk as I have always been advised that, if I don't know who the email is from, I should delete it so as to avoid opening any suspect attachments that open immediately.
    This is my first Mac so could it be that I have not realised how to do this?
    My wife can do this on her iPad.

    A couple of points:
    1. Your concern is not really an issue with macs. More of a PC thing. "Suspect attachments" are extremely, extremely rare for a mac. I mean, like one since 1984, when I bought my first mac. The reason is that Apple seems to be on top of things and keeps updating mac software to protect your mac from this sort of thing. Just keep up with the system updates and you won't have a problem. Microsoft, on the other hand, makes tons of security holes in their software because of their mindset, i.e., that the consumer is a moron and the enemy.
    2. In my mail.app, there are three columns in the message viewer, the first which lists the mailboxes, the second which lists the emails, and the third which is a preview window. I can select an email in the second column and delete it without opening it, so I don't see what the problem is that you're having.

  • Why can't I copy an email to pages and have it wrap to the page?

    Why can't I copy an email to pages and have it wrap to the page margins?

    Just do a Remove All.
    I would first find two consecutive EOL characters and replace with an extra line feed or a visible marker like an ampersand. Then Remove All EOL characters. Then replace all the all the ampersands with a CR/LF. It's pretty quick. A lot quicker than trying to remove 500 EOL characters one at a time.
    Or, ask the sender to create the document in a word processor, zip it, then send it to you.

  • Why can i not get my email to send from my mac? the outgoing server keeps saying its offline?!

    why can i not get my email to send from my mac? the outgoing server keeps saying its offline?! any help would be greatly appreciated

    markwmsn wrote:
    To each his own. I own Outlook, but I avoid using it like the plague. The only Mac mail software I have liked better than Apple's Mail was Qualcomm's Eudora, which is no longer updated or even available, won't run without Rosetta, and unfortunately never quite got the hang of IMAP.
    Check out this post regarding this user's continuing use of Eudora on his Lion MacBook:
    Shield Eudora from Lion's Claws
    A thousand thanks and kudos to Michael for this fabulously excellent thread!
    Eudora's now happy in her new Snow Leopard VM home on my Lion ModBook!
    Appears essential to keep resource-forked data off Lion disk:
    First attempt with Eudora on SL VM was sharing data on Lion disk. Error messages on open like "can't find Table of Contents" suggest Lion ate resource forks crucial to Eudora.
    Found success by transferring data from SL Mac to thumb drive, then mounted drive in SL VM so Lion couldn't touch.
    While Michael warns against storing data in VM, appears there's no choice with Eudora. At least She's enthroned on a mirrored RAID.
    There is Nothing like Eudora! (to tune of "There is Nothing Like a Dame" from South Pacific -- Oops! my gray hair is showing!)
    (It's amazing Parallels can force Lion to store taboo resource forks. Thank God for code warriors!)
    B
    http://forums.macrumors.com/showpost.php?p=16496788&postcount=355

  • Why can't I print some emails in Apple Mail?

    Why can't I print some emails in Apple Mail?

    Hello paulette238,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Have a nice day,
    Mario

Maybe you are looking for