Why do I always have to argue with BT?

Question

Since an engineer visited me on Monday, my noise ration has been gradually creeping up, and my sync speed gradually falling.
Obviously they are both related.
So, I email the MODS and asked for them to lower my noise ratio to 3 up, 3 down, as it has been for years... infact it has been as low as 2, an I have had a perfectly stable connection.
The MODS reply?
The optimum noise margin is 6 dB, typically anything lower than that can cause stability and anything higher than that indicates a noise or instability problem (though a noise margin of 9 dB is still acceptable).
Whilst the sync speed may be somewhat lower than what it was in the past, it is normal for speeds to fluctuate and there's nothing there indicating your speed has decreased due to a fault as your noise margin is good and you have a low number of error seconds and no drop-outs over the last three + days.
I would advise though to keep an eye out for any deterioration in service (i.e. stability/drop-outs) as if the problem returns we can see about getting that checke out further.
I know all of that, Im not stupid!
I also know that a sync speed dropping from 18meg to 14meg is not usual fluctuations in speed, because I know my service, I've had it for 10 years!!!!
Im going to post stats from my previous supplier, then from BT.
Look at the difference.
Uptime:
4 days, 13:04:14
DSL Type:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,412 / 19,131
Data Transferred (Sent/Received) [kB/kB]:
0.00 / 0.00
Output Power (Up/Down) [dBm]:
12.0 / 18.5
Line Attenuation (Up/Down) [dB]:
14.5 / 27.5
SN Margin (Up/Down) [dB]:
4.0 / 3.0
Vendor ID (Local/Remote):
TMMB / BDCM
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
117 / 0
FEC Errors (Up/Down):
942 / 0
CRC Errors (Up/Down):
942 / 21,009
HEC Errors (Up/Down):
6,414 / 11,590
AND MY PRESENT STATS:
yes I know its only a 45min connection, its not an issue before you all start harping on about it.
Line state:
Connected
Connection time:
0 days, 00:46:04
Downstream:
14.84 Mbps
Upstream:
1.215 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 5.6 dB
Line attenuation (Down/Up):
25.1 dB / 13.0 dB
Output power (Down/Up):
20.5 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
510 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
289 / 7
Error Seconds (Local/Remote):
380 / 0
------Marc------

Answer 1

TAMiiLBOY wrote:
Why do I always have to enter password-WI-FI?
It's possible the Wi-Fi is configured to work this way.  The Wi-Fi in my office requires users to log in every time they connect.
Do other devices on the Wi-Fi network have the same issue?  If so, it's a setting in the Wi-Fi router.