Why do I get a dent in the paper in the photo tray. I have 6280 all-in-one photosmart? not print

I have a 6280 all-in-one printer and it will not pick up the photo papar from the photo tray. It has a message that says load paper glossy side down. I have  paper in there. when I examine the photo paper it has a dent in the end that is inserted first. Please help and thank you.

This is a user forum I feel you need to deal with Adobe customer services or support chat did not work in you case.

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