Why do my new incoming messages no longer have the htmp but rather very long websits to click on to see themessages?

I used to have a "remote control" button to push to see the contents of messages, but now I have a very, very, very long website to go into to see each individual piece of info, example from Belks, Kohls and other retail stores this is the case.
The message tells me that my "htmp" is not on. Why? How do I turn on ? I am not to experienced with these types of problems..so please help.

In the message window, try View (Alt-V) - Message Body As - Original HTML.

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