Why does my Photoshop Elements 13 crash everytime it is opened
PSE 13 crashes every time it opens.
After the original installation, it worked twice. There have been no changes to the computer, and I have uninstalled and reinstalled the software with no success.
The software is installed on a Dell laptop that more than meets minimum requirements, and the OS is Windows 7 Home Premium.
Any help or suggestions would be greatly appreciated.
I would suggest you trash the prefs file so that they get automatically re-built on next launch.
Quit PSE12
Launch Finder and find the user Library by clicking the Go menu whilst holding down the Optn (alt) key (n.b. the library is hidden until you press the optn key) and inside the Library folder select the preferences folder. Then trash the following files:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 12 Paths
Adobe Photoshop Elements 12 Settings
Also see this link if you normally have Finder set to the cover flow view:
http://helpx.adobe.com/x-productkb/global/crash-using-open-save-dialog-mac.html
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__TEXT
0000000000001000-00000000016e1000 [ 22.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/Adobe Photoshop CS3
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreServices.CarbonCore 0x92672dbc FindItem(OpaqueCollection*, unsigned long, long, unsigned long*) + 147
1 com.apple.CoreServices.CarbonCore 0x92635301 GetCollectionItem + 39
2 com.apple.HIToolbox
0x993226a1 HIGetCollectionItem + 57
3 com.apple.HIToolbox
0x9961914d GetWindowPropertyCore(WindowData*, unsigned long, unsigned long, unsigned long, unsigned long*, void*) + 72
4 com.apple.HIToolbox
0x99322b4d GetWindowProperty + 94
5 com.adobe.Photoshop
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6 com.adobe.Photoshop
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7 com.adobe.Photoshop
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Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9199f8d2 kevent64 + 10
1 libdispatch.dylib
0x946f173f _dispatch_mgr_invoke + 245
2 libdispatch.dylib
0x946f13a2 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x91998a2e mach_msg_trap + 10
1 libsystem_kernel.dylib
0x91997ad0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x926e7fc4 TS_exception_listener_thread + 138
3 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
4 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
5 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x9199e516 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x95001b7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib
0x95001d9d pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation
0x97a450cc -[NSCondition waitUntilDate:] + 403
4 com.apple.Foundation
0x97a3a5b3 -[NSConditionLock lockWhenCondition:beforeDate:] + 284
5 com.apple.Foundation
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6 com.adobe.Photoshop
0x00e70209 0x1000 + 15135241
7 com.adobe.Photoshop
0x00e0ba65 0x1000 + 14723685
8 com.adobe.Photoshop
0x00e6e734 0x1000 + 15128372
9 com.apple.Foundation
0x97a76dcf -[NSThread main] + 45
10 com.apple.Foundation
0x97a76d21 __NSThread__main__ + 1538
11 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
12 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
13 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x91998a82 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x926b718c MPWaitOnSemaphore + 120
2 MultiProcessor Support
0x2553906b 0x25503000 + 221291
3 com.apple.CoreServices.CarbonCore 0x926b745a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
5 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
6 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x9199e516 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x95001b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib
0x950051d1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x926eb0fa TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x926eb332 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x926b6dff MPWaitOnQueue + 199
6 AdobeACE
0x01ef4803 0x1ec4000 + 198659
7 AdobeACE
0x01ef4031 0x1ec4000 + 196657
8 com.apple.CoreServices.CarbonCore 0x926b745a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
10 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
11 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x91998b4e mach_wait_until + 10
1 libsystem_c.dylib
0x91e12d58 nanosleep + 360
2 com.adobe.PSAutomate
0x27f4252b ScObjects::Thread::sleep(unsigned int) + 79
3 com.adobe.PSAutomate
0x27f329b5 ScObjects::BridgeTalkThread::run() + 153
4 com.adobe.PSAutomate
0x27f42615 ScObjects::Thread::go(void*) + 167
5 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
6 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
7 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 11 Crashed:
0 com.apple.CoreFoundation
0x9295c942 CFGetTypeID + 18
1 AdobeLM_libFNP.dylib
0x29683845 TRR_Fixup + 1259471
2 AdobeLM_libFNP.dylib
0x29683997 TRR_Fixup + 1259809
3 AdobeLM_libFNP.dylib
0x295b13f4 TRR_Fixup + 398206
4 AdobeLM_libFNP.dylib
0x2966582f TRR_Fixup + 1136569
5 AdobeLM_libFNP.dylib
0x296658ac TRR_Fixup + 1136694
6 AdobeLM_libFNP.dylib
0x295508fa TRR_Fixup + 2180
7 AdobeLM_libFNP.dylib
0x2955222a TRR_Fixup + 8628
8 AdobeLM_libFNP.dylib
0x295ebca4 TRR_Fixup + 637998
9 AdobeLM_libFNP.dylib
0x295ebfa5 TRR_Fixup + 638767
10 AdobeLM_libFNP.dylib
0x295f006a TRR_Fixup + 655348
11 AdobeLM_libFNP.dylib
0x297bce1a 0x2954a000 + 2567706
12 AdobeLM_libFNP.dylib
0x297bcea1 0x2954a000 + 2567841
13 AdobeLM_libFNP.dylib
0x295508ae TRR_Fixup + 2104
14 AdobeLM_libFNP.dylib
0x2955222a TRR_Fixup + 8628
15 AdobeLM_libFNP.dylib
0x2956dff1 TRR_Fixup + 122747
16 AdobeLM_libFNP.dylib
0x2964f9c3 TRR_Fixup + 1046861
17 AdobeLM_libFNP.dylib
0x29650156 TRR_Fixup + 1048800
18 AdobeLM_libFNP.dylib
0x295e9e57 TRR_Fixup + 630241
19 AdobeLM_libFNP.dylib
0x295b74f3 TRR_Fixup + 423037
20 AdobeLM_libFNP.dylib
0x295b8ea7 TRR_Fixup + 429617
21 AdobeLM_libFNP.dylib
0x2955b84e TRR_Fixup + 47064
22 AdobeLM_libFNP.dylib
0x29763f47 0x2954a000 + 2203463
23 AdobeLM_libFNP.dylib
0x29764485 0x2954a000 + 2204805
24 AdobeLM_libFNP.dylib
0x296cbe2d 0x2954a000 + 1580589
25 AdobeLM_libFNP.dylib
0x296ccc53 0x2954a000 + 1584211
26 AdobeLM_libFNP.dylib
0x2976e9e2 0x2954a000 + 2247138
27 com.adobe.Photoshop
0x00ef0e5a 0x1000 + 15662682
28 com.adobe.Photoshop
0x00ead181 0x1000 + 15384961
29 com.adobe.Photoshop
0x00ead325 0x1000 + 15385381
30 com.adobe.Photoshop
0x00e9780b 0x1000 + 15296523
31 com.adobe.Photoshop
0x00e98b36 0x1000 + 15301430
32 com.adobe.Photoshop
0x00e706c0 0x1000 + 15136448
33 com.adobe.Photoshop
0x00e70fee 0x1000 + 15138798
34 com.adobe.Photoshop
0x00e71143 0x1000 + 15139139
35 com.adobe.Photoshop
0x00e0f9e8 0x1000 + 14739944
36 com.adobe.Photoshop
0x00d3b1ce 0x1000 + 13869518
37 com.adobe.Photoshop
0x00d3c62e 0x1000 + 13874734
38 com.adobe.Photoshop
0x00d3d045 0x1000 + 13877317
39 com.adobe.Photoshop
0x00d3d325 0x1000 + 13878053
40 com.adobe.Photoshop
0x00e6e734 0x1000 + 15128372
41 com.apple.Foundation
0x97a76dcf -[NSThread main] + 45
42 com.apple.Foundation
0x97a76d21 __NSThread__main__ + 1538
43 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
44 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
45 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 11 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x296837ad ecx: 0x00000000 edx: 0x91998a2e
edi: 0x9295c93e esi: 0x00000000 ebp: 0xb009d738 esp: 0xb009d720
ss: 0x00000023 efl: 0x00010282 eip: 0x9295c942 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000
Logical CPU:
1
Error Code:
0x00000004
Trap Number:
14 -
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After being away for 3 months, I attempted to open and use PSE 12 and it does not open. Today I uninstalled and reinstalled thinking that would help, but it doesn't. It appears as though it's going to open, but the little "streaming" just stops. Your assistance in resolving this problem is greatly appreciated.
I am not a technician so I can't go too deep in the analysis... I did all I could imagine to do, I would like that somebody from Adobe would take care of this issue finding solution to the problem.
Inviato da smartphone Sony Xperia™
A.T. Romano ha scritto -
>
>Re: Why won't Photoshop Elements 12 open?
>created by A.T. Romano in Photoshop Elements - View the full discussion
>mcrip07
>
>Hoping that you get a break through in your troubleshooting. Do not give up. I kept searching and searching for an answer to my Photoshop Elements 12 Full Editor not opening while the Elements Organizer 12 would. I have reams of data from October 2013 to April 2014 troubleshooting of the issue. Everything pointed to an activation issue but I could never target the place to fix until my break through came unexpectedly. And, as I found out, the SLStore Folder and SLCache Folder have "something" to do with activation according to the Adobe person who put forth what turned out to be the solution for me. Based on my encounter with this problem, I would say Windows No, Photoshop Elements activation Yes.
>
>If you right click Computer, select Manage, followed by Event Viewer, Windows Logs, and Application, do you see any errors or information listed that could relate to this matter?
>
>We will be watching for your progress.
>
>Thanks for following up on the suggestions. Much appreciated.
>
>ATR
>
>Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6295113#6295113
>
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>
>Start a new discussion in Photoshop Elements at Adobe Community
>For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
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Process:
Adobe Photoshop CS6 [1676]
Path:
/Applications/Adobe Photoshop CS3/*/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier:
com.adobe.Photoshop
Version:
13.0.5 (13.0.5.44)
Code Type:
X86-64 (Native)
Parent Process: launchd [184]
Responsible:
Adobe Photoshop CS6 [1676]
User ID:
501
Date/Time:
2014-08-11 16:42:25.068 -0400
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Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: DD70D0DD-D2C6-D436-1AAF-A239C8F3B2F8
Sleep/Wake UUID: E0AD7CBF-C659-4D4D-AD6D-5BEDB3ED608E
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