Why does my Photoshop CC crash on start up? I am using the Yosemite operating system.
I recently got Photoshop CC and it worked for a while, now it jest crashes on start up. I am really disappointed.
Nobody can tell you anything without exact system info and crash logs.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Mylenium
Similar Messages
-
How do I clear the start up drive to download the new operating system
how do I clear the start up drive to download the new operating system
Here are some general tips to keep your Mac's hard drive trim and slim as possible
You should never, EVER let a computer hard drive get completely full, EVER!
With Macs and OS X, you shouldn't let the hard drive get below 15 GBs or less of free data space.
If it does, it's time for some hard drive housecleaning.
Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
Have you emptied your Mac's Trash icon in the Dock?
If you use iPhoto or Aperture, both have its own trash that needs to be emptied, also.
If you store images in other locations other than iPhoto, then you will have to weed through these to determine what to archive and what to delete.
If you are an iMovie/ Final Cut user, both apps have their own individual Trash location that needs to be emptied, too!
If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
Delete any old or no longer needed emails and/or archive to disc, flash drives or external hard drive, older emails you want to save.
Look through your other Mailboxes and other Mail categories to see If there is other mail you can archive and/or delete.
STAY AWAY FROM DELETING ANY FILES FROM OS X SYSTEM FOLDER!
Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
Again, archive to disc, flash drives, ext. hard drives or delete any old documents you no longer use or immediately need.
Look in your Applications folder, if you have applications you haven't used in a long time, if the app doesn't have a dedicated uninstaller, then you can simply drag it into the OS X Trash icon. IF the application has an uninstaller app, then use it to completely delete the app from your Mac.
To find other large files, download an app called Omni Disk Sweeper.
http://www.omnigroup.com/more
Also, Find Any File
http://apps.tempel.org/FindAnyFile/
Download an app called OnyX for your version of OS X.
http://www.titanium.free.fr/downloadonyx.php
When you install and launch it, let it do its initial automatic tests, then go to the cleaning and maintenance tabs and run the maintenance tabs that let OnyX clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
Typically, iTunes and iPhoto libraries are the biggest users of HD space.
move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
If you have any other large folders of personal data or projects, these should be archived or moved, also, to the optical discs, flash drives or external hard drive and then either archived to disc and/or deleted off your internal hard drive.
Moving iTunes library
http://support.apple.com/kb/HT1449
Moving iPhoto library
http://support.apple.com/kb/PH2506
Moving iMovie projects folder
http://support.apple.com/kb/ph2289
Good Luck! -
Why does my photoshop keep crashing?
I've been using photoshop cc 2014 for 3 or 4 months with no problems. Now, every time I go to print I get this error message: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I'm using Windows 8.1 on my laptop...Photoshop & the creative cloud is all up to date.....I've signed out of creative cloud & back in again......I've rebooted my computer several times.
Please help! I've not been able to use the program now for 3 days & can't get any response on Live Chat!
Thanks, CarlaOnly when printing? Can you print from other applications without problems?
Either way, it is probably a print driver or operating system issue.
Troubleshooting Steps to Fix Most Issues
Windows 8.1 Programs crash when asked to print - Microsoft Community -
Why does my MacBook Pro Retina screen display pixilated graphics when using the finder?
While this started just after the latest OS X update, each time I use the finder now to locate a graphic to upload, the graphic appears extremely pixelated. It does not matter which application I use to search and upload a graphic file, the graphic appears smaller and bleeds out. I just purchased the new Video Motion Pro video editing software, and every single graphic I upload to this application is pixelated. Has anyone else had any problems with their retina display after the last update?
Here are some examples of hi resolution graphics that now appear pixelated on my Retina screen:
http://www.screencast.com/t/dlxwi80x
http://www.screencast.com/t/WhG1h5dBh
If anyone is aware of an application or Apple software test that allows me to check my graphic card and retina display, please advise. I have performed multiple disk utility checks, restarts, etc., but nothing seems to help.
Any assistance would be greatly appreciated!
Thanks!Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Why does each Apple TV app that requires a cable subscription require separate activation/cable verification? I only have one cable subscription, so can the Apple TV just store my info and give me access to all of the app my cable subscription allows? At the very least apps from the same company should all activate at one (ABC and the Disney apps).
Currently each app is treated separately
if you wish to give Apple feedback, use the form
https://www.apple.com/feedback/ -
Can't save a pdf file using the 'File' tab in FF4.
Clicking "Save Page As..." in the Firefox menu should work fine. However, if the server you are downloading from is set up incorrectly, Firefox might recommend a filename which does not have the ".pdf" extension (e.g. "get_file.php"). In this case type ".pdf" at the end of the file name.
-
Why does my Photoshop CS3 crash everytime I open it ever since I switched to Yosemite (on iMac)?
I've tried updating Java and reinstalling photoshop to no avail. How can I fix this?
__TEXT
0000000000001000-00000000016e1000 [ 22.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/Adobe Photoshop CS3
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreServices.CarbonCore 0x92672dbc FindItem(OpaqueCollection*, unsigned long, long, unsigned long*) + 147
1 com.apple.CoreServices.CarbonCore 0x92635301 GetCollectionItem + 39
2 com.apple.HIToolbox
0x993226a1 HIGetCollectionItem + 57
3 com.apple.HIToolbox
0x9961914d GetWindowPropertyCore(WindowData*, unsigned long, unsigned long, unsigned long, unsigned long*, void*) + 72
4 com.apple.HIToolbox
0x99322b4d GetWindowProperty + 94
5 com.adobe.Photoshop
0x000d172d 0x1000 + 853805
6 com.adobe.Photoshop
0x000a1987 0x1000 + 657799
7 com.adobe.Photoshop
0x000a1aa1 0x1000 + 658081
8 com.adobe.Photoshop
0x000d5bb2 0x1000 + 871346
9 com.adobe.Photoshop
0x006e356a 0x1000 + 7218538
10 com.adobe.Photoshop
0x00061e6a 0x1000 + 396906
11 com.adobe.Photoshop
0x0005fd4b 0x1000 + 388427
12 com.adobe.Photoshop
0x0006002d 0x1000 + 389165
13 com.adobe.Photoshop
0x000601bd 0x1000 + 389565
14 com.adobe.Photoshop
0x000602d0 0x1000 + 389840
15 com.adobe.Photoshop
0x0021998e 0x1000 + 2197902
16 com.adobe.Photoshop
0x002199e9 0x1000 + 2197993
17 com.adobe.Photoshop
0x00002fd2 0x1000 + 8146
18 com.adobe.Photoshop
0x00002ef9 0x1000 + 7929
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9199f8d2 kevent64 + 10
1 libdispatch.dylib
0x946f173f _dispatch_mgr_invoke + 245
2 libdispatch.dylib
0x946f13a2 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x91998a2e mach_msg_trap + 10
1 libsystem_kernel.dylib
0x91997ad0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x926e7fc4 TS_exception_listener_thread + 138
3 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
4 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
5 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x9199e516 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x95001b7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib
0x95001d9d pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation
0x97a450cc -[NSCondition waitUntilDate:] + 403
4 com.apple.Foundation
0x97a3a5b3 -[NSConditionLock lockWhenCondition:beforeDate:] + 284
5 com.apple.Foundation
0x97a3a48f -[NSConditionLock lockWhenCondition:] + 71
6 com.adobe.Photoshop
0x00e70209 0x1000 + 15135241
7 com.adobe.Photoshop
0x00e0ba65 0x1000 + 14723685
8 com.adobe.Photoshop
0x00e6e734 0x1000 + 15128372
9 com.apple.Foundation
0x97a76dcf -[NSThread main] + 45
10 com.apple.Foundation
0x97a76d21 __NSThread__main__ + 1538
11 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
12 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
13 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x91998a82 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x926b718c MPWaitOnSemaphore + 120
2 MultiProcessor Support
0x2553906b 0x25503000 + 221291
3 com.apple.CoreServices.CarbonCore 0x926b745a PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
5 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
6 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x9199e516 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x95001b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib
0x950051d1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x926eb0fa TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x926eb332 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x926b6dff MPWaitOnQueue + 199
6 AdobeACE
0x01ef4803 0x1ec4000 + 198659
7 AdobeACE
0x01ef4031 0x1ec4000 + 196657
8 com.apple.CoreServices.CarbonCore 0x926b745a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
10 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
11 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x91998b4e mach_wait_until + 10
1 libsystem_c.dylib
0x91e12d58 nanosleep + 360
2 com.adobe.PSAutomate
0x27f4252b ScObjects::Thread::sleep(unsigned int) + 79
3 com.adobe.PSAutomate
0x27f329b5 ScObjects::BridgeTalkThread::run() + 153
4 com.adobe.PSAutomate
0x27f42615 ScObjects::Thread::go(void*) + 167
5 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
6 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
7 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x9199ee6e __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9500136d _pthread_wqthread + 939
2 libsystem_pthread.dylib
0x94ffeeea start_wqthread + 30
Thread 11 Crashed:
0 com.apple.CoreFoundation
0x9295c942 CFGetTypeID + 18
1 AdobeLM_libFNP.dylib
0x29683845 TRR_Fixup + 1259471
2 AdobeLM_libFNP.dylib
0x29683997 TRR_Fixup + 1259809
3 AdobeLM_libFNP.dylib
0x295b13f4 TRR_Fixup + 398206
4 AdobeLM_libFNP.dylib
0x2966582f TRR_Fixup + 1136569
5 AdobeLM_libFNP.dylib
0x296658ac TRR_Fixup + 1136694
6 AdobeLM_libFNP.dylib
0x295508fa TRR_Fixup + 2180
7 AdobeLM_libFNP.dylib
0x2955222a TRR_Fixup + 8628
8 AdobeLM_libFNP.dylib
0x295ebca4 TRR_Fixup + 637998
9 AdobeLM_libFNP.dylib
0x295ebfa5 TRR_Fixup + 638767
10 AdobeLM_libFNP.dylib
0x295f006a TRR_Fixup + 655348
11 AdobeLM_libFNP.dylib
0x297bce1a 0x2954a000 + 2567706
12 AdobeLM_libFNP.dylib
0x297bcea1 0x2954a000 + 2567841
13 AdobeLM_libFNP.dylib
0x295508ae TRR_Fixup + 2104
14 AdobeLM_libFNP.dylib
0x2955222a TRR_Fixup + 8628
15 AdobeLM_libFNP.dylib
0x2956dff1 TRR_Fixup + 122747
16 AdobeLM_libFNP.dylib
0x2964f9c3 TRR_Fixup + 1046861
17 AdobeLM_libFNP.dylib
0x29650156 TRR_Fixup + 1048800
18 AdobeLM_libFNP.dylib
0x295e9e57 TRR_Fixup + 630241
19 AdobeLM_libFNP.dylib
0x295b74f3 TRR_Fixup + 423037
20 AdobeLM_libFNP.dylib
0x295b8ea7 TRR_Fixup + 429617
21 AdobeLM_libFNP.dylib
0x2955b84e TRR_Fixup + 47064
22 AdobeLM_libFNP.dylib
0x29763f47 0x2954a000 + 2203463
23 AdobeLM_libFNP.dylib
0x29764485 0x2954a000 + 2204805
24 AdobeLM_libFNP.dylib
0x296cbe2d 0x2954a000 + 1580589
25 AdobeLM_libFNP.dylib
0x296ccc53 0x2954a000 + 1584211
26 AdobeLM_libFNP.dylib
0x2976e9e2 0x2954a000 + 2247138
27 com.adobe.Photoshop
0x00ef0e5a 0x1000 + 15662682
28 com.adobe.Photoshop
0x00ead181 0x1000 + 15384961
29 com.adobe.Photoshop
0x00ead325 0x1000 + 15385381
30 com.adobe.Photoshop
0x00e9780b 0x1000 + 15296523
31 com.adobe.Photoshop
0x00e98b36 0x1000 + 15301430
32 com.adobe.Photoshop
0x00e706c0 0x1000 + 15136448
33 com.adobe.Photoshop
0x00e70fee 0x1000 + 15138798
34 com.adobe.Photoshop
0x00e71143 0x1000 + 15139139
35 com.adobe.Photoshop
0x00e0f9e8 0x1000 + 14739944
36 com.adobe.Photoshop
0x00d3b1ce 0x1000 + 13869518
37 com.adobe.Photoshop
0x00d3c62e 0x1000 + 13874734
38 com.adobe.Photoshop
0x00d3d045 0x1000 + 13877317
39 com.adobe.Photoshop
0x00d3d325 0x1000 + 13878053
40 com.adobe.Photoshop
0x00e6e734 0x1000 + 15128372
41 com.apple.Foundation
0x97a76dcf -[NSThread main] + 45
42 com.apple.Foundation
0x97a76d21 __NSThread__main__ + 1538
43 libsystem_pthread.dylib
0x95000ecf _pthread_body + 138
44 libsystem_pthread.dylib
0x95000e45 _pthread_start + 162
45 libsystem_pthread.dylib
0x94ffef0e thread_start + 34
Thread 11 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x296837ad ecx: 0x00000000 edx: 0x91998a2e
edi: 0x9295c93e esi: 0x00000000 ebp: 0xb009d738 esp: 0xb009d720
ss: 0x00000023 efl: 0x00010282 eip: 0x9295c942 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000
Logical CPU:
1
Error Code:
0x00000004
Trap Number:
14 -
Why does my Photoshop CC crash and lose my actions?
At times, my PS crashes and when I reload it some of my actions are missing. I have them all on my laptop but its very aggravating to reload and place them where I want them. Is there some way I can save how I have them loaded? It also puts brushes back in that I've deleted.
pretty simple really...Photoshop stores the then current state of actions/brushes/presets (and a lot of other things) when you launch and then quite Photoshop normally. However, if you crash after launch, Photoshop goes back to the last saved state of the application...so, if you do a lot of work with actions, brushes or presets, it behooves you to then quite Photoshop normally (so those changes get saved) and then restart Photoshop. Then if you crash (and really, you shouldn't be crashing on a regualr basis) your relaunch of Photoshop will incorporate all those changes when launched.
-
Why does Final Cut Pro Crash at Start up?
This is what console tells me is going wrong! Help what do i do!
4/27/11 1:18:40 PM Final Cut Pro[2867] ProKit's NSWindow addition -setActiveAppearanceDuringRestore: has been deprecated and does nothing on SnowLeopard for apps linked on ProKit 5.x or later. Please remove this method call.Try searching for invisible files that are called ProKit, NSWindow, and combinations of those two. They should be in your Library or System folders, Maybe.
But the larger questions we must have answered:
Has FCP ever worked for you or ios this a new instalation, first time launch?
Did you add any new software to your system since the last successful launch of FCP?
bogiesan -
Why is it my ipad crashes whilst a lot when ime using the apps?
Can anyone tell me why my ipad keeps crashing, whilst on apps such as Facebook, or even when ime on safari.
A reset may help. Tap and hold the Home button and the On/Off button at the same time for approximately 10-15 seconds, until the Apple logo reappears. After the logo reappears, release both buttons and await restart.
-
I am trying to move a text message to my email. I know I used to be able to do it, but since upgrading, I am not able to
hello...
I am having the same issue here... just upgraded my 5s to 7.1.1 (never jailbroken - factory unlocked) and then boom... NO Service!!! Searching ... that's it. currently using Smart Telecom Sim... at first it was working for me... after 6-7 hours, it started the No Service issue. I cannot send a text or make a call...
I did the steps you have taken but it is still not working... any updates on your end? -
Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
Why does my photoshop elements 8.0 crash? I just loaded onto another one of my computesr and am allo
Why does my photoshop elements 8.0 crsah after lodaing in my fotos. I just installed it on my second computer
Why does my photoshop elements 8.0 crsah after lodaing in my fotos. I just installed it on my second computer
-
? Why does my Photoshop PS2 open on my Mac Book Pro OS 10.6.8 Intel Core 2 Processor but not on my just purchased Mac Book Pro OS 10.7.3? On my new machine I get a message saying "You can't open Photoshop CS2 because Power PC applications are no longer supported". I don't have a Power PC on either machine and this App does run on the older machine with an Intel processor. benrusy
This is not new. The fact that Mac OS no longer supports PowerPC applications starting with OS X Lion has been known for over a year now. You'll need to upgrade to the latest version of Photoshop
-
Why does my photoshop keep giving black and white lines when I use my lasso tool?
why does my photoshop keep giving black and white lines when I use my lasso tool? It has never done this before last night. It filles the Whole lasso seleted box with (what it almost looks like) black and white caution lines. then when I go to zoom out, my zoom option starts to mess up where you cant click and move your mouse to zoom in/out with ease but where you have to click to zoom out (many times).
Can ANYONE help me?I am using CS5, WIndows 7, I am not sure how to tell if my drivers are up to, and I am more than happy to screen shot it.
Maybe you are looking for
-
Finder will not allow user to create folder on a network drive
I have an 27-inch iMac (Late-2012) that I recently did a wipe of the HD and reloaded the OS. When I did the reload, I installed MacOS X 10.9.2 but have kept it up to date, so that it is currently running 10.9.4. The user of this computer connects to
-
Custom Component Not Updating Display List
Hi all... I've created a component which is basically a meter (extends skinnable container). The skin to the component contains two rectangles (background and the actual meter). This component receives an arraycollection with the following fields va
-
How to I get photos from iPad into LR mobile
CCan I bring photos from the photo section of iPad into LR mobile, on same iPad ? Thanks
-
Dear Abode Support Staff; Is it possible for me to create my own brand and have no mention of Abobe at all? Or can I accomplish this by embedding my form on a website and then using the redirect function to cycle back to the website? I love the prod
-
Every time i try to download the update for my iPhone through itunes, An error message shows up! The code is -39 Please help! I need to restore my Iphone but it makes me Download the update to IOS 6 first and it doesnt download