Why does my VOIP infrastructure suck?

Hello all,I inherited a VOIP infrastructure and over the two years I've been here it's been a constant headache. Some background:PBX is an Avaya IP500 at headquarters in New York~100 Avaya 9608 IP phonesPhones are at 9 locations across the US, UK, and AustraliaSIP trunk is Babytel in CanadaPhones at external locations connect directly to IP500 over our Meraki site-to-site VPNSeveral locations have slow (1M/800K) DSL internetThe most common and aggravating issue is that any spike in latency at an external location will destroy their call quality. We've mitigated that at the farthest locations (UK, Aus) by adding a separate local SIP trunk to their phones for normal calls, but those lines are not integrated into our IP Office network. Additional issues include constant security problems with the IP500, and the general issues of hosting...
This topic first appeared in the Spiceworks Community

Hi, and welcome to the Palm Support Community.
Since you asked...
My Pre doesn't suck. It doesn't randomly turn itself off. It has reset itself once or twice, and one or two third-party apps have caused it to "crash". I've never owned a cell phone that hasn't done that on occasion...and the Pre has been the most stable of them all in my personal experience. The only time I lost my text message history (which I don't care about anyway) is when I did a Full Erase to resolve some sluggishness.
Palm's support site clearly indicates that your first line of support rests with Bell. Maybe you tried that and didn't get anywhere, we cannot tell through your rant. But the site also clearly says that the $15 charge for support calls past 90 days is waived if the call results in a repair order. You don't say whether that was your case or not. Nor do you say whether you followed the Palm Chat suggestion to use webOS Doctor.
Since you are on a support forum, the majority of users here come to post questions about problems they are having. So asking if others on this Forum are having problems with their Pre is pretty pointless. And your supposed question "can anyone explain to me why my Palm Pre sucks" is not a quesiton at all but is purely rhetorical.
There are enough other "Pre sucks" threads you are free to chime in on. With that, I will close this one to any further posts.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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Kurt Lang wrote:
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prik67 wrote:
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Why does my VOIP infrastructure suck?

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