Why does the app say i dont have a Tmobile number after nearly a year....

I have had a Samsung S4 for almost 2 years now, i have had the app for the same amount of time. I have recently not been able to log into the app for the past 3 months, everytime i try to re-register or log in it says i dont have a tmobile number... My number hasnt changed since i have had the phone. i can no longer view my account or how much usage i have left of my monthly contrract...

Hi
Welcome to the Community!
Sorry to hear you are having a problem.
Have you tried logging in on a PC or Laptop rather than via the App? If you try Clicking the forgotten password link when logging in to My Account does this resolve the issue?
Thanks.

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Why does the app say i dont have a Tmobile number after nearly a year....

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