Why is Help Viewer unusably slow?

This has *always* been true of Help Viewer in OS X, although in some versions, it was usable. In Lion, I find help unusably slow again.
Is there anything that can be done?

I solved the problem by deleting Help Viewer cache files, according to these directions. It's not fast, but at least it's usable, and now each app displays its main help page in it.

Similar Messages

  • Why the pre view gets slow?

    Hello.
    I'm using Premiere CS6 in my laptop:
    Processor: 2,8 GHz intel Core 2 Duo
    Memory: 4GB 1067 MHz DDR3
    Macbook Pro OS X 10.9.2
    It used to work fine. But recently started to get slow, and is almost impossible to use the pre-view when Editing.
    Do you think is a computer problem? Would it help to upgrate the memory Ram? Or is the video pre view related with the Processor? Or should I just try to install again the software?
    Thanks a lot.
    Ana

    This would be a question probably best taken up in Adobe's Premier Pro forum.
    http://forums.adobe.com/community/premiere
    You'll be more likely to find experienced Premier users there who can give you real-world advice.
    Regards.

  • Help viewer is sooo slooowwww

    why is help viewer so painfully slow? if I search for an item in help viewer I can almost go out to dinner across town before I get any results served. It also starts up really slow. It's worse from some apps than others, but it's never snappy. this is really annoying because I'm now using an application that doesn't have a very comprehensive user guide and I need to go to the help file to get a good deal of information.

    If you are using Airport in your network, or to stream music to your stereo, try turning off Airport, and then see how the Help Viewer works...
    Mine hangs for some reason (I believe) because it thinks it's going to get an update from the Airport which it sees as 'on'. When I need Help, I turn the Airport off, and Help works great.
    Bob

  • Help viewer slow, unresponsive

    Just wondering if there is any way to speed up the Help viewer in OS X? When I launch it, it takes forever to give me control and searching is slow as well. (Plus it has that annoying behavior of always sitting on top of the screen.) Has anyone figured out how to get this disaster under control?

    Just wondering if there is any way to speed up the Help viewer in OS X? When I launch it, it takes forever to give me control and searching is slow as well. (Plus it has that annoying behavior of always sitting on top of the screen.) Has anyone figured out how to get this disaster under control?

  • Why is my ipod so slow and laggy? i have lots of space on it, my history is deleted, i dont have multiple apps running! I have an iPod 4th Gen for about 2 years now and I don't know what to do.... Please help

    why is my ipod so slow and laggy? i have lots of space on it, my history is deleted, i dont have multiple apps running! I have an iPod 4th Gen for about 2 years now and I don't know what to do.... Please help

    Periodically double click the home button and close all the apps in the recently used dock. Then power off and then back on the iPod. This frees up memory. The 4G only has 256 MB of memory.
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • Why is Bridge CC so slow?

    I'm trying to figure out a way to diagnose why Bridge CC is so slow. I regularly use programs like Photoshop, Lightroom and Premiere and don't notice any kind of inapropriate lag or delays at all. However, when working in Bridge it just feels slow. Opening menus occasionally just hangs for seconds on end before dropping down. Thumnails from a gallery I've previously viewed can take upwards of 10 seconds to appear after opening the software. But the most noticeable and repeatable issue comes when trying to select more then one image files. CTR-Clicking a second (or however many additional files) can take anywhere from 5-8 seconds to happen. This, more then anything else, is making bridge unusable.
    What should I do?

    I just bought a new computer with with Windows 8.1 and plenty of all the hardware that make Adobe CC work great. Unfortunately Bridge had the sluggish slow response that seems to be haunting many people. I read through the adobe support and forums and found a number of good places to look but nothing that outlined a working solution for me. I tried all this http://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html and nothing worked. I was facinated to find people were able to create new account and found the unresponsiveness went away. I also payed close attention to the fact that network drives might cause problems. Not being familiar enough with Windows 8.1 I looked for traditional XP network drives and found that wasn't the problem. But yesterday I realized I have "Libraries" that point to my windows 8.1 laptop and one that pointed to SkyDrive. The settings transfered to my new PC when I used the same login information from my laptop. So I went in to the libraries and removed all the links that went to my laptop and skydrive and Bridge worked perfectly as would be expected on a new PC. So check your libraries. This might also explain why some people found that a new account solved the problem.
    Open the "desktop"
    Open "file explorer"
    Go to the "view" tab
    Click on "navigation pane" in the ribbon
    Select "show libraries"
    Expand "Libraries" in the folder view
    Check the path to every folder in the list
    Right-click and choose "remove location from library" if anything points to another computer or SkyDrive
    Obviously I can't say it's everyone's problem, but it worked for me. I hope it helps someone. Good luck everyone.

  • IPhoto 6 unusably slow (starting with keywords and then the rest o product)

    As I've mentioned in a post in another thread, I upgraded to iPhoto 6 a few weeks ago. From the moment of upgrade, anything associated with the keyword function (applying, searching, even scrolling the keyword box) is painfully slow--60 seconds to 3+ minutes at a time (that's the average--I've had waits of 90 seconds to apply 1 keyword to 1 photo and 8 minutes to apply 1 keyword to 27 photos). Since that last post, I've also discovered that the longer I try to use the product, the slower EVERYTHING in the product gets (other than scrolling the library).
    I use iPhoto as a database, not an image editor. To give you an idea of what I'm talking about, the types of things I'm trying to do include:
    * apply one keyword to 30 photos
    * click on one photo after having assigned a keyword to a different subset of photos
    * scroll down one page in the keyword box
    * select 4 photos
    * scroll one page in the main iPhoto view of photos
    * search by keyword
    I've re-installed, re-built, and re-started. I can also say that the longer I try to use iPhoto 6 in one session, the worse the performance gets. Yesterday morning I had to keyword 150 photos from a party and forced myself to use iPhoto so they could be searched with another set of pictures already in iPhoto. It took me OVER 1 HOUR to assign an average of 6 keywords to each photo with selections averaging 10-15 photos at a time. I am not exaggerating--I timed it (63 minutes). For the record, no other applications were running: iPhoto was flying solo (I thought running alone might help performance, but it didn't. I'm no software programmer but I have a lot of experience with computers and whatever is tying iPhoto's resources into a knot seems to be between iPhoto and iPhoto or iPhoto and the OS.)
    Also, the longer I used the product, the fewer "actions" it saw. So, for example, at the beginning I could click 3 keywords on the same keyword pane view and all 3 would apply to the selected photos (with a still dismal response, but at least I was getting 3 assignments for each response). By the end, only 1 assignment would be "seen" at a time even if 3 were clicked (and the other 2 would be translated into some random actions as iPhoto would scroll the keyword pane and assign a random keyword--not necessarily on the same side or the same position on the screen of the keywords I had actually clicked). The result? The functional response time tripled.
    The product is not only much worse than iPhoto 5, it's unusably slow. Sadly, I've already upgraded. So I'm wondering if anyone can tell me:
    1) Is there any way to know officially if Apple is addressing this specific problem? I know other people are experiencing this and thought there would be a fix from Apple by now, but nothing.
    2) Is there any way to bail out of iPhoto 6 and go back to iPhoto 5? I know there's no official path, but (A) is there any unofficial path and (B) what would I lose?
    3) Since iPhoto 6 is the only iLife product I use, I feel especially ripped-off. What I'd really like to do is get a refund and pursue a different solution. Any thoughts there?
    G4   Mac OS X (10.4.6)  
    G4   Mac OS X (10.4.6)  

    Old Toad
    Since I last wrote I have:
    * Rebuilt the directories with Disk Warrior. The problems I had were 30+ overlaps between iPhoto images and iTunes song files.
    This got rid of the 8 minute responses, but performance was still unusably appalling.
    * I cleaned out the user caches with OnyX.
    No change in iPhoto performance.
    * I reinstalled iPhoto. (Because of the overlaps I also tried to reinstall iTunes but it doesn't have an obvious path for that. Given the number of hours I've already burned on this Apple problem I didn't have the fight in me for another one).
    No change.
    * Per another post in this forum I emptied iPhoto trash, then per Old Toad I rebuilt the iPhoto library with the first 3 options.
    Noticeable improvement, but the performance is still dreadful.
    * Did a re-install and archive of OS X (per a friend's suggestion) and downloaded all the system updates anew.
    No improvement.
    So after rebuilding my system from the directories up, re-installing iPhoto, and rebuilding the iPhoto library I'm "back to" 30 second to 3+ minute waits for everything when the Photo Info pane is active. For example, it takes 30-90 second waits for tasks such as:
    * changing a tab in the Photo Info pane
    * trying to scroll the Keywords tab of the Photo Info pane
    * assign 1 keyword to 1 photo
    It takes 2-3+ minute waits for tasks such as:
    * scrolling the main window (one click in the scroll bar--not dragging) when the Photo Info pane is open
    * assigning 1 keyword to 36 photos
    * closing the Photo Info pane (AFTER however many minutes it took for the final commit i did before trying to exit)
    My observations:
    * When the ball is spinning on the screen, iPhoto doesn't "remember" what I do as other applications do, although the Keywords pane will occasionally scroll backward or forward--apparently randomly--in response to a single click anywhere in iPhoto. (And I'm not one of those people who bangs on the keyboard constantly when the computer is busy: I'm talking about a click that might get in before the ball starts spinning on the screen.)
    * The first "click" after opening the Photo Info Pane (either the Keywords tab or the first keyword box) is always "free"--no problem with excessively long waits. The second click after after a "free" click always has the burdensome wait times. Occasionally, though, in the first 3-5 clicks in the Photo Info pane the first click after what I'm assuming is a commit does not have the painful wait times. After those first 3-5 clicks, though, every click gets this excessive wait.
    * It seems odd to me how consistent the minimum wait is: right around 30 seconds. The click is either "free"--i.e. no perceptible wait time (or a reasonably minimal wait, given the task at hand)--or it's 30+ seconds.
    These response times really do make the product unusable for me. Does anyone:
    1) Have any other suggestions?
    2) Know how I can find out whether this problem is being pursued by Apple?
    3) Know of any path out of the product so I can put myself out of my misery?………
    G4   Mac OS X (10.4.6)  

  • Why is my E71 so slow???

    Not only has it taken me ABSOLUTELY AGES to register on this forum because the Nokia Support website is so appalling (the register button hasn’t been working for most of the last hour… a clever move by Nokia as it’s the best way to reduce complaints), but my E71 is the worst phone I’ve ever used.  I am close to getting a sledge-hammer and really letting the handset know what I think of it. Why is my phone SOOOOO SLOW?  It’s absolutely appalling.  I was given an E71 for work purposes several months ago and avoided using it until recently as my personal phone (an iPhone) is simply superb.  However, I am now doing a lot of foreign travel with work and therefore need to utilise my company’s mobile tariff which means me using the Nokia device. The problem is the E71 is UNUSABLE as from time to time (and there’s no telling when it will decide to work like this), it decides to go into go-slow mode when it take between 30 seconds and 5 minutes for the device to respond to a single key press.  What do I do about that?  There are so many little graphics on the screen and endless menu options that I have no idea what the problem is and how I adjust the settings to improve its performance.  And as I said, it tends to be a little random as to when it goes slow, although it’s normally 90% of the time I use it. Before I have a nervous breakdown please can someone help me figure out how to use it?  Thanks in advance.
    Moderator note: offensive term removed. Please do not try to circumvent our language filters.
    Message Edited by michaels on 27-Jul-2009 01:53 PM

    I did a hard format *#7370# on my E90 - was hoping to get to the source of my constant auto shutdowns. And, of course, after a while, 28-33MB on the C: drive is a bit low. It's now on 122MB (out of 133MB). Works much better.
    When you install apps, always choose the memory card E: - where you have a choice.
    Also, install docs, images and music files to the memory card.
    On the Ovi Store/(Account) Settings, select Memory Card for installation.
    Do the same for contacts and messages.
    I see you where complaining about login in here. I had the same problem, couldn't login yesterday - login no longer valid. It's working now. Keep in mind that if you joined Nokia Discussions - or any other user-based forum just to complain - not attempt to find a solution - you have already failed.
    In concluding, I narrowed done the possible causes of my auto shutdowns to my battery, and SIM card. While typing this, my phone went off twice, so I removed the SIM, typed this on a note, offline mode. Also noted that the same subscriber identity module (32k, about 6 years old) caused the first shutdown of my N70 that I can remember, this morning.
    So check your SIM. The network is the problem.
    Symbian connected me to the world, to my dreams.. Thank-you Nokia

  • Is there any hope for Help Viewer?

    I have read through as many discussions about Help Viewer problems as I can find, and still, help in Finder doesn't work. I have tried all of Dr. Smoke's suggestions and many others to no avail. Help Viewer still ends up going back to a blank screen, links that don't work, and the search just keeps searching.
    All of the suggestions I have tried fix Help Viewer temporarily, but it has always gone back to its same old broken self.
    If anyone out there can REALLY help, I would REALLY appreciate it.
    Thank you!

    Hi Jordan. Hopefully I can offer a solution for this which bugged me enough to really try to resolve it, and have now done so, at least for me.
    First the essentials.
    System Setup: Powermac G4 Dual 1GHz MDD. 1GB. MacOS 10.4.3
    Issue: Loading Mac Helper from the Finder will result in a blank screen after the first launch. On first launch you will be able to click one or two links then it will not work and search will not function [issues may vary but blank screen always]
    This problem occurred with earlier versions of Tiger. I have since done a clean install. Tried replacing the Help Viewer app from the Install disk and also the MacHelp.help document too, but it did not help. I even tried the same items from other disks just to check for corrupt files but still no change. Trashing the prefs does not seem to make any difference, nor the same with the cache folder but it can resolve other issues, just not this particular one.
    NOTE Before others try this fix I strongly suggest you try the solutions suggested by Apple and those on the very good XLab web site. Here are a few related articles:
    XLab. The most comprehensive guide to the Help issues.Check out the 'Help Viewer displays a blank window.' link.
    http://www.thexlab.com/faqs/helpviewer.html
    Apple. From the source. Not quite the same symptoms but offers Help advice on
    'Mac OS X 10.2, 10.3: Mac Help Viewer unexpectedly quits'
    http://docs.info.apple.com/article.html?artnum=107013
    Solution:
    1. Go to User > Library > Caches > com.apple.helpui [note: you need to launch Help Viewer at least once so that this folder is created]
    2. Delete ALL files/ folders in the com.apple.helpui folder, if any.
    3. Create a new folder inside com.apple.helpui and name it 'Mac Help' [the same as that created automatically by Help Viewer, case sensitive].
    4. Select the new folder and use Command + I to see the folder 'Info'. First
    label it red [to aid further diagnostics] and then change ALL the permissions at the bottom to *Read only* [click Details to see the options, not just 'You can'. Include Read only for 'Owner', 'Group' & 'Others'. You will need Admin access for this]. Close the Info panel.
    5. Launch Mac Help from the Finder menu bar. If it was blank before, the Help Viewer screen should show the Mac Help homepage again. Try several links and search and Index. They should all work, and quicker now. Quit and relaunch. This time the Help Viewer works now and no blank screen. The issue with Mac Help is fixed ( but be aware that any other Help folders created could well cause the same issue, so check for these if it still happens and read on for details of how to deal with this other part of the issue)
    *BUT*
    Although this resolves the Mac Help issue, AS SOON AS OTHER MAC APPLICATION HELP's ARE LAUNCHED, IT IS MOST LIKELY THE ISSUE WILL RETURN!, hence the labeling of the Help folders red, to track newly created Help folders (i.e. Mail Help, Safari Help etc). If these are launched this automatically creates help folders in com.apple.helpui for them and they also cause the blank screen problem.
    So, the best thing is to create Help folders in the same way that you did for Mac Help, for ALL Mac applications to avoid having to do it incrementally as and when you use another Mac application Help [or if you do a search it may well create folders anyhow]. These are the Help folders I have created, with the red label and 'Read only' permissions:
    Activity Monitor Help
    Address Book Help
    AirPort Help
    AppleScript Help
    Automator Help
    Bluetooth Help
    Calculator Help
    Chess Help
    Console Help
    Dictionary Help
    Directory Access Help
    Disk Utility Help
    DVD Player Help
    Font Book Help
    Grapher Help
    iCal Help
    iChat Help
    Image Capture Help
    Mac Help
    Mail Help
    ODBC Administrator Help
    Preview Help
    QuickTime Player Help
    Safari Help
    Script Editor Help
    Sherlock Help
    Stickies Help
    System Profiler Help
    Terminal Help
    TextEdit Help
    There are probably more but these are the ones I could find fairly easily. If they are labeled red then it is easy to see if any others appear and cause the issue. Once I have done this I make a backup copy of these folders with the permissions set and archive it for use as and when I need to replace them.
    Result: For me and my setup this has resulted in my being able to use Help normally without the blank screen issue for nearly two weeks now since I spent a lot of time looking at this issue. In fact I find Help works a lot faster and suffers fewer delays. Because this only requires amendments to file permissions, in a folder which is automatically replaced if deleted anyhow, I feel it is a safe and easy enough for most users to do if they have this problem.
    I hope this offers a solution to other users with the same issue and who have tried the other suggestions (Including Dr. Smoke's and from Apple etc) but still have problems with the blank screen.
    The Cause & Other Notes
    Having been frustrated with this issue for several months now I spent some time trying to find the cause. It clearly does not effect everyone, and others have found the suggested fixes, such as trashing the com.apple.helpui cache folder and relevant preference files, have worked for them. It makes it a more complicated problem to identify. It appears perhaps to be related to your type/ speed of connection from the computer to the Apple help servers where the cache folders and files and downloaded from. This seems likely from error messages. It also appears that, for whatever reason, some of those files being automatically created when Help Viewer is launched are the actual problem. In order to explain why I think that, if you have this issue then you should get the exact same repeatable test which led me to find the solution.
    Do this:
    1. Firstly navigate to > Library > Caches > com.apple.helpui and trash this folder. Then before proceeding launch the following apps to help diagnose and follow what is happening:
    a. Console [so you can watch for error message in console.log window]
    b. Activity Monitor [to watch internet traffic during launch and browsing the Help Viewer]
    c. Leave the FInder window so you can watch what happens.
    2. Launch Mac Help from the Finder menu bar. It should launch and show the home page on the screen. Immediately you will see a new com.apple.helpui folder being created. Navigate into this so you can watch what is being placed in the newly created com.apple.helpui folder.
    3. Now click on any of the Help links on the right (not the link to the apple web site). Immediately (slower if dialup and not already connected) you should see traffic over the network as the computer connects to the Apple help servers. Then, in the com.apple.helpui folder you will see a new folder called 'Mac Help'. Also some other numbered (0-15) cache folders which are not of interest right now. And on quit a file called 'TOCCache.plist' which does not effect things. Soon you should see an error in the Console console.log window something like this:
    "2005-11-19 01:57:45.585 Help Viewer[1313] Exception raised during posting of notification. Ignored. exception: * End of archive encountered prematurely at 400"
    I am not sure exactly why this is but it appears to be related to some sort of timeout and failure to fully download some items.
    4. Now try to click on any link or Index. For me, nothing happens and I get only more error messages like:
    "2005-11-19 02:02:21.190 Help Viewer[1313] Uncaught exception - * End of archive encountered prematurely at 400
    2005-11-19 02:02:21.190 Help Viewer[1313] * Attempt to remove unrecognized exception handler 0xbfffdce0"
    The only option is to quit out.
    5. Immediately relaunch Mac Help. If it is like me then it will now be a blank screen accompanied by the following my critical error message:
    "2005-11-19 02:03:33.543 Help Viewer[1319] * NSRunLoop ignoring exception '* End of archive encountered prematurely at 400' that raised during posting of delayed perform with target 375df0 and selector '_setupTOC'"
    Now, everytime I quit a launch Mac Help it is the same error and blank screen.
    This seemed to me to point towards an issue within the com.apple.helpui folder because when it is trashed Help Viewer will launch one time then stop.
    So I went through each folder (I had a number of Help folders the first time) and tried moving it out of the folder, rather like testing for bad prefs in OS8.
    Eventually I tracked the offending file/s down to this:
    User > Library > Caches > com.apple.helpui > Mac Help > Contents > Resources > English.lproj > pgs > pgs.helpindex
    As soon as this file is created then it all stops. Trash this file and relaunch and the homepage appears again until it appears and once again the problem reappears. This is totally repeatable for me.
    Once I had isolated the problem file I tried various solutions to resolve it. The first was to replace it with the same file which is already in the System within the MacHelp.help documentation here (the system Library, not the User path)
    Library > Documentation > Help > MacHelp.help
    Copy MacHelp.help and then use Command + I and 'Show Package Contents' to navigate to:
    MacHelp.help > Contents > Resources > English.lproj > pgs > pgs.helpindex
    (right at the bottom of the pgs folder with hundreds of .html files)
    I then replaced the existing pgs.helpindex with this one. It is different at it has an earlier Created date of 16/03/2005 (my vary), the one in the cache folder is Created 20/10/2005 (may vary?)
    This allowed Help Viewer to launch correctly, but after a short time and re-launch it returned to the blank screen. Examining the file showed it was being overwritten by the later downloaded version, the one causing the problem. This led me to change the permissions to 'Read only' to prevent it being overwritten and after this the Help Viewer worked normally on relaunches.
    I also changed and altered the permissions on the pgs/pgs2.helpindex folder in the same directory as the pgs folder as it seemed to also cause a problem.
    So, finally I resolved the problem, with no error messages, the Help Viewer loading correctly and a working Help. However, I noticed that after a while the blank screen came back. Knowing the pgs.helpindex was OK it seemed likely that other .helpindex files in other Help folders created in the com.apple.helpui folder. This proved the case because, on trashing the new Help folder, it launched again. Swapping the downloaded .helpindex in say, Mail Help, and changing the permissions fixed it, until another Apple application Help folder was created and it re-occurred. The problem does not occur with all the Mac application Helps, but with some (notably for me, Mail Help, Safari Help and some others).
    Finally I found that rather than digging into the apps contents I could get the same fix and also quicker Help browsing by simply creating the actual Help folders as described above and ensuring the .helpindex (or other folders/ files like idx) was not created.
    From nearly two weeks trials it so far appears to completely resolve this issue.
    Just be aware of any new Help folders/ files being created.
    The are a few other observations:
    1. I tried just altering the permissions on the actual com.apple.helpui folder to 'Read only' but whilst it allowed the Help Viewer to open fine, it broke links within the application Help windows.
    2. I have not tried many Helps on other non Apple applications. I find that Toast help triggers error messages:
    "2005-11-19 02:27:02.229 Help Viewer[1340] -[IdxSearchController openIndices:] caught a VTWIN exception. Bad index file is /Applications/Toast 7 Titanium/Toast Titanium.app/Contents/Resources/English.lproj/Toast Help/Toast Help idx
    It is not possible to change the 'Toast Help idx' as it is an exec file. The errors do not seem to break Help Viewer. I had similar error messages from Quicktime Help when it loaded. I suspect that the Toast help is broken for similar reasons as mac Help b (it works for links to installed pages but not external ones). But it could be from the alterations to the Help folders. Either way at least Help works.
    3. It is possible to get most .helpindex files from the relevant application contents but just using the Help folders is a quicker solution.
    4. I can't help feel that the difference between those that have or do not have these issues is a slower connection, i.e. non-broadband. I have a 64k ISDN connection through a router which is pretty much 'always on' with solid 7KB speeds, but it seems this is insufficient for Help to work properly. I read elsewhere that connection speed appears to be an issue and Help is sensitive to this. It would be interesting to know what type of connection people with the issue have. I also have a hardware firewall in the router which may be a factor but it does not stop any other normal traffic and allows the files through anyhow. It has been in place for 6 years and with no issues. Just wanted to note it.
    5. Certainly for my situation, it appears that the files being downloaded from the Apple help servers are actually causing the problem at my end. I can't explain why or how other than the tests explained above are repeatable and that using the same file but from the System file resolves the problem. It remains unclear why a slower connection would lead to files downloading which affect some people but not others? It may be something totally different of course but the error messages in Console do seem to point towards this.
    6. I imagine the reason why the files and folders are downloaded are to ensure that they are kept up to date, as the pgs.helpindex for instance is a later creation date. However I do not seem to have any problems browsing or looking at topics, especially with the 'Include product Support Searches' option selected in the Help View menu. It means that there is extra traffic but gives a wider range of responses from Apple. Perhaps it is better to deselect this option if you have a slow dialup connection?
    Summary
    I hope that this solution can help others with this issue and perhaps other related problems. There is no way of me testing it further and I do not know how others who seemingly do not have a problem can check this. I just know it resolved it for me. I am no expert but a long time Mac user who is used to simple and elegant functionality, not the ongoing saga of the current Help, and wanted the thing just to 'work'.
    Good luck
    Simon

  • Adobe Help View

    I've installed Help Viewer in Elements 8 and it defaults to Adobe.com. I would like it to default to Local Help.
    Also can anyone explain why Adobe.com is so slow when accessing it for Help in the Viewer. It's not unusual for it to take minutes to respond.

    I can't say that I find it unusually slow, but in any case go here:
    http://www.adobe.com/support/photoshopelements/
    and click the link for the part of PSE you want the help file for (editor or organizer) and you'll see a link to a downloadable pdf at the top of the page.

  • How to create a help view for a customized error message

    Hi all,
    Can you guide me how to create a help view for a customized error message, we need to put some suggestions in it so that user can can resolve this issue with this guide. ( the short text is too short to describe all situations via TC:SE91)
    Thanks very much!
    Bruce, Wen

    Hi Bruce,
    Could you brief your concerns again.
    Why don't you maintain long text in message class for long description.
    Regards,
    Ranjith N

  • Why I cant view my picture on my iphoto and if I try to copy to any folder it Shows "The item on the clipboard cant be pasted to this location. (One or more of the item may have been deleted or are no longer available) "

    Why I cant view my picture on my iphoto and if I try to copy to any folder it Shows "The item on the clipboard cant be pasted to this location. (One or more of the item may have been deleted or are no longer available) "

    There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
    - What version of iPhoto.
    - What version of the Operating System.
    - Details. Describe the problem as fully as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
    - History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
    - What steps have you tried already to solve the issue.
    - Anything unusual about your set up? Or how you use iPhoto?
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