Why is iTunes so frustrating and un-user friendly?

Hi all,
I switched from an android phone and table to the iPad and iPhone about 6 months ago and cannot believe how much easier to use they are. I've not had one single issue with Apple's hardware and honestly don't think I could live without my iPad, it's my TV, my library, my stereo, my PC. I use it for absolutely everything.
However, iTunes for Windows is one of the worst pieces of software I have ever used. I have a 2.6ghz laptop with 8gb of ram running Windows 7. iTunes is constantly hanging up my system, crashing to the desktop, taking hours to do a simple sync and tonight I have encountered an issue where iTunes is refusing to import the mp3s I have asked it to.
I have booked a call for tomorrow morning regarding the latter issue, but I really just want to know why iTunes isn't as good as their hardware. It really ruins my user experience with my Apple products. How can they get their hardware so right and their software so wrong? The maddening thing is that unless I jailbreak my products I have absolutely no choice but to use iTunes to get content onto my devices.
I've done a Google search on iTunes problems and there literally thousands and thousands of people who have been experiencing these issues year after year. Funnily enough it appears to be Windows users that suffer the most, iTunes seems to run as you would expect it to on Macs.
I'm so frustrated that if my play around with my friends new Google Nexus tablet goes well at the weekend I may sell my iPad and iPhone and return to android, that is of course if the Nexus can do what my iPad can do, and do it well.
Does anybody have any suggestions on how to make iTunes work better or have any insight into the reason why Apple does not seem to be listening to the thousands of people complaining about the iTunes software? Any input would be very much appreciated.
Thanks,
A very frustrated and disappointed iPad lover!

I totally agree. I have been an avid apple user, iPhones, iPad, iTouch, iMac and apple tv... until I get to try Samsung Note 4 and was surprised how easy to configure everything. Apple keeps on changing the set up for itunes in so many ways that busy people really don't have time to sit down and learn with it. My last iPad 4th Generation will be the last for this and will jump into Android. There are more problems that I don't have time to elaborate but if people will see the difference, they will surely give up Apple and jump into Android. The hardware quality of apple and the battery life has been noticeably diminishing. The issue on Audiobooks purchased has remained one of the problems for apple users. You can't just download the audiobooks you already purchased easily each time there is an update on the OS. I have done my research and I see a lot of people facing problems with this. If you want apple.. you should have the time to sit down and update always the software, learn the new things that keeps on changing for the better but most often conflicts with other applications that they need to ask you to download again the newest firmware and so on until you realize the gadget that is supposed to give you convenience and comfort is now taking so much of your time and will be part of your routine. On the other side, Android is not restricted... it is merely like an external gadget attached to your computer. And that makes a huge difference. I hope Apple will hear this and make iTunes not a requirement to transfer files from computer to your gadget. TIME is valuable to us as well, what is comfort and convenience if you spend most of your time attached to your gadget just because you need to keep up with it. A quarterly update or twice a year update with a specified date should be an answer to this... We should be in control of our gadgets and not be controlled by it. Apple is in control of the user... while Android users are not enslave with the gadget but controls on how we want to use them. Huge difference on that perspective.

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>>> David Hickok<[email protected]> 3/30/2009 10:39 AM >>>
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>>> David Hickok<[email protected]> 3/30/2009 10:35 AM >>>
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Why is iTunes so frustrating and un-user friendly?

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