Why is stationery so kludgy?

I am not much of a geek and do not necessarily have all the know how that I need to make things work all the time: and the stationery features in Mail are stressing me out!
I have made some stationery and have it saved in the stationery folders and am able to use it when I start a new message, but when I am responding I am not able to attach my stationery to the top of the email. And when I use the stationery feature the formatting of the text is all over the place.
I want my emails to look professional and have a nice little banner/thingy at the top and (ideally) a nice little thing at the bottom, too. But it shows up differently on lots of different machines. SO I made an image in illustrator, figuring that would solve the font problem, and made that the top of the stationery, but it takes FOREVER to appear when I click on it in the "favourites" menu (and it is not big, the image is a small .jpg file) and, again, I can ONLY add that onto a new message.
What am i doing wrong? I read about adding lines of code and html stuff but that is just out of my area. There only seems to be one thread about this on this forum and there's no solution listed there. Anyone have any ideas?
thanks
kt

I wouldn't have installed Tiger but I couldn't get some of the things from the Internet that were available with a new browser and a speedier connection. So, I installed Tiger and DSL. Now, I still have all the old documents and I want to be able to access them and use them as I had previously without have to shut down and restart the computer from OSX to OS 9.2.2. I don't have many problems using Word with the Classic that I haven't overcome, but some of the larger Excel documents that worked well in OS 9.2.2 are unstable with Classic. I also have Claris that I use for database. That is unstable with the Classic also, but works well with OS 9.2.2

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Why is stationery so kludgy?

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