Why is there a service fee for repairs n

This will be my 3rd RMA in my short period of owning a Zen Micro. When I was re emailed by creative, they said I needed to pay $25 for a service fee.
Why is there a service fee for repairs now for common problems such as the infamous earphone jack?

The tariff guide still says
Installation, Activation & Equipment Charges Activation Fee
All new BT TV customers will be charged a £35 activation fee.
Any existing BT TV customers taking a new set top box will also be charged a £35 activation fee.
Optional Engineer Install (Box service only) The charge for the engineer install option is £35. Optional Broadband Extenders (Box service only)
The charge for one set of optional Broadband Extenders is £35
So if you can't get the precise order you want online why not phone the BT customer options team and place your order that way.

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