Why is there no AT&T service in Skagway at the moment

Super frustrating season this year with our cell service.  Every tuesday, wednesday, thursday, our community can count on calls being dropped, delayed messaging, or no service available at all!  As a small business owner that uses Square and relies on cell service to run our credit card purchases, I have lost sales and will be looking at other options to accept payment.  Not a happy customer this YEAR!!!!  And then to have NO service all day today . . . it's unexceptable.

It is suspected that the Saphire Princess Ship which is large sticks out too far and blocks the signal.  Is this possible if both frequencies are coming off the same tower?  Wouldn't they both be down?  The town got signal as soon as the cruise ship left port at about 6pm, it does seem to happen on Tues, wed, thurs our big ship days.  Can someone look into it?  We are a small town that hosts almost a Million visitors, many business as well as individuals rely on this service in the Summer, and doesn't seem to be getting better.  What is the solution so it doesn't happen in the future?

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