Why is Warranty replacement always a hassle?
I have had to replace my phone several times through the warranty program. Each time I have been given a phone that had problems. It seems as if they don't verify that these phones are working correctly before sending them to customers. And on top of that, I had the worst experience on getting my phone replaced today. I spent 2 hours in the Verizon store trying to get a replacement. The staff is rude and do not like help customers get a replacment phone.
Hi JeremyId!
I'm sorry for any poor experience with the device you received as replacements. You should be treated with the utmost respect, and a sense of urgency when we have contact with you. When it comes to warranty replacements, the same make and model is provided to you.
Please keep in mind that we can help you as well, and save you a trip to the store. You are able to contact us over the phone, through Social Media, and in the forums. Though the forums are peer-to-peer, they are still monitored by Verizon Wireless.
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport
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when a warranty replacement in hand, is it possible to change the 4s with 5 by extra fees?
Sadly, life is sometimes unfair. Although, I'm not certain why you feel you would be entitled to any form of upgrade. It is neither stated nor implied in any Apple literature.
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Hi there.
I use an iPhone with the Canadian provider, Fido. I purchased the phone from Fido and signed up for a 3 year contract in order to recieve the phone at the reduced price. I understand that Fido performs a carrier lock on the phone when you sign up in this way so that the phone can only be used on the Fido network.
At the moment I am in the process of cancelling my contract with Fido and switching over to another provider in Canada. After doing some research, I found out that Fido offers a service where they will unlock your phone from their network when you finish your contract, for a fee. Since I am cancelling my contract and paying the early cancellation penalty, my contract will be satisfied and I will be eligible for the unlock service. My plan is to have my iPhone unlocked by Fido so that I can use the phone with my new provider.
My question is this: If I have my phone legitimately unlocked by my provider, will Apple send me an unlocked phone in the event that their is a hardware failure covered under warranty, and I need a replacement iPhone? All my previous replacement iPhones have been, to my knowledge, locked by Apple back onto my provider before they are sent to me. But, it would be awfully annoying if a replacement phone came to me locked onto an old network that I no longer use.
Any information would be greatly appreciated! Thanks.Are you sure about this? I thought so too, but when I received my replacement iPhone 6, it was locked again.
I bought a carrier locked iPhone. Then it was replaced with another carrier iPhone. This second phone (first replacement) was then unlocked. Later the unlocked iPhone was replaced with a third phone (second replacement). To my disappointment the second iPhone replacement is locked.
The Authorized Service center said that Apple made a mistake and should unlock it remotely ASAP. Apple Support however, says that iPhones are replaced with specifications of the originally initially purchased iPhone. If the original was unlocked, they would replace it with unlocked, but if it was locked then replaced with a locked and then unlocked by carrier. The carrier should be contacted again to unlock future replacements. I know it sounds ridiculous and illogical.
If an iPhone has been unlocked (obviously by a carrier), why would you replace it with a locked iPhone and ask the customer to contact his carrier and request another unlock for the replacement iPhone? So inefficient and could be a problem if the carrier allows only one unlock per year per line like most do, or if you are no longer a customer of that carrier.
Interestingly I found the following on Apple's "Hardware Warranty". Retrieved from: https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html):
"Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally purchased, subject to applicable updates.”
What I understand from this is that replacements will be configured exactly as the originally purchased including any updates made to it. I believe unlock is considered an update.
Apple Support argues that the second device was unlocked (updated), but the original (initial / first) device was not unlocked. Therefore, I should deal with my old carrier to unlock this one.
How insanely ridiculous is that??? -
i have an ipod touch 4g 16gb ios 6.1.5.
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and the hold button doesn't work, will apple still honor the "off warranty replacement thingy" i had issues with my old ipod (not dock issues)
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Hi there pyesangel,
Open the Printer Toolbox . There are two ways to do this:
Open HP Solution Center , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Features tab, then click the Printer Services button.
The Printer Toolbox opens. Click the Estimated Ink Level tab. A cartridge may be running out of ink even if the graphic shows ink remaining (see the note at the start of this section). Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
Figure 1: Estimated ink levels
Give it a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too. -
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I bought my first iphone 3G outright (at a $1000) at magnummac. It broke 11 months into the warranty period (unable to connect to any wifi network). I started by contacting vodafone, as directed by the apple website, and magnummac, and had to go through a game of being passed from one company to another for several months. In the end I had been in contact with the iphone service desk at vodafone (three times), magnummac (once on the phone, twice I drove to the shop), apple (once at the Genius bar in Paris, once in Sydney, and then on the phone to Australia), phoneinsure and finally mobilephoneRepair (twice in person at the shop and countless times on the phone). Apple eventually agreed that the problem was a hardware defect, extended the warranty (which had off course expired by then!) and replaced the iphone at no cost. It took mobilephoneRepair 24 hours to do this.
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3 weeks is not an improvement on 24 hours. This is the 21st century, apple and vodafone are both big players in the market and customer service is a big issue for, well, all customers. What are they thinking??
Has anyone else had a similar experience?Thanks for the replies.
I agree that apple should sort it out. But that is precisely the problem. We don't have an apple store in New Zealand, so apple seems to be uninterested. I have been to the apple stores in Paris and Sydney, but they won't have anything to do with iphones which were not bought in that country. Even the apple nz website will only allow you to contact their support services if you have bought the phone online from them. For all other iphones, irrespective of where you bought them in New Zealand, apple has conveniently passed the responsibility on to the carrier, which is vodafone in New Zealand.
Both vodafone and magnummac (which is the store I had bought it at) won't fix it either - they pass it on to this third company (Brightpoint), which has been giving shocking service. 3 weeks turnaround for an iphone replacement in the 21st century, is terrible service.
Since when does a big company like apple allow a third rate outfit like Brightpoint to handle their warranty repairs and replacements. Are they not interested in good customer service? -
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