Why is Warranty replacement always a hassle?

I have had to replace my phone several times through the warranty program. Each time I have been given a phone that had problems. It seems as if they don't verify that these phones are working correctly before sending them to customers. And on top of that, I had the worst experience on getting my phone replaced today. I spent 2 hours in the Verizon store trying to get a replacement. The staff is rude and do not like help customers get a replacment phone.

    Hi JeremyId!
I'm sorry for any poor experience with the device you received as replacements. You should be treated with the utmost respect, and a sense of urgency when we have contact with you. When it comes to warranty replacements, the same make and model is provided to you.
Please keep in mind that we can help you as well, and save you a trip to the store. You are able to contact us over the phone, through Social Media, and in the forums. Though the forums are peer-to-peer, they are still monitored by Verizon Wireless.
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • When a warranty replacement in hand, is it possible to change the 4s with 5 by extra fees?

    when a warranty replacement in hand, is it possible to change the 4s with 5 by extra fees?

    Sadly, life is sometimes unfair. Although, I'm not certain why you feel you would be entitled to any form of upgrade. It is neither stated nor implied in any Apple literature.

  • IPhone unlocked by carrier, will Apple replace with an unlocked phone in the event of a warranty replacement?

    Hi there.
    I use an iPhone with the Canadian provider, Fido.  I purchased the phone from Fido and signed up for a 3 year contract in order to recieve the phone at the reduced price.  I understand that Fido performs a carrier lock on the phone when you sign up in this way so that the phone can only be used on the Fido network. 
    At the moment I am in the process of cancelling my contract with Fido and switching over to another provider in Canada.  After doing some research, I found out that Fido offers a service where they will unlock your phone from their network when you finish your contract, for a fee.  Since I am cancelling my contract and paying the early cancellation penalty, my contract will be satisfied and I will be eligible for the unlock service.   My plan is to have my iPhone unlocked by Fido so that I can use the phone with my new provider. 
    My question is this: If I have my phone legitimately unlocked by my provider, will Apple send me an unlocked phone in the event that their is a hardware failure covered under warranty, and I need a replacement iPhone?  All my previous replacement iPhones have been, to my knowledge, locked by Apple back onto my provider before they are sent to me.  But, it would be awfully annoying if a replacement phone came to me locked onto an old network that I no longer use.
    Any information would be greatly appreciated! Thanks.

    Are you sure about this? I thought so too, but when I received my replacement iPhone 6, it was locked again.
    I bought a carrier locked iPhone. Then it was replaced with another carrier iPhone. This second phone (first replacement) was then unlocked. Later the unlocked iPhone was replaced with a third phone (second replacement). To my disappointment the second iPhone replacement is locked.
    The Authorized Service center said that Apple made a mistake and should unlock it remotely ASAP. Apple Support however, says that iPhones are replaced with specifications of the originally initially purchased iPhone. If the original was unlocked, they would replace it with unlocked, but if it was locked then replaced with a locked and then unlocked by carrier. The carrier should be contacted again to unlock future replacements. I know it sounds ridiculous and illogical.
    If an iPhone has been unlocked (obviously by a carrier), why would you replace it with a locked iPhone and ask the customer to contact his carrier and request another unlock for the replacement iPhone? So inefficient and could be a problem if the carrier allows only one unlock per year per line like most do, or if you are no longer a customer of that carrier.
    Interestingly I found the following on Apple's "Hardware Warranty". Retrieved from: https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html):
    "Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally purchased, subject to applicable updates.”
    What I understand from this is that replacements will be configured exactly as the originally purchased including any updates made to it. I believe unlock is considered an update.
    Apple Support argues that the second device was unlocked (updated), but the original (initial / first) device was not unlocked. Therefore, I should deal with my old carrier to unlock this one.
    How insanely ridiculous is that???

  • Ipod touch 4g has broken pins and the hold button is defective, is it eligible for off warranty replacement  online it says it'd be $99.99

    i have an ipod touch 4g 16gb ios 6.1.5. 
    the dock port pins are damaged badly, music has not played for a while but is come and go now. dont know why (without headphones)
    and the hold button doesn't work,  will apple still honor the "off warranty replacement thingy" i had issues with my old ipod (not dock issues)
    i know they check the dock port on arrival, but i need to know if the ipod will qualify or not
    thanks in advance

    Almost assuredly the answer is yes.  Take it to an Apple store for replacement or contact them using the Contact Us link at the bottom of this page.

  • How do I return unopened 564 ink cartridges that do not fit my new warranty replacement printer

    HP replaced my old printer that used 564 cartridges with a warranty replacement printer that does not use the same cartridges.  I was informed I could return the two unopened boxes.  Where do I send them?  How will I get reinbursed?

    Hi there pyesangel,
    Open the Printer Toolbox . There are two ways to do this:
    Open HP Solution Center , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Features tab, then click the Printer Services button.
    The Printer Toolbox opens. Click the Estimated Ink Level tab. A cartridge may be running out of ink even if the graphic shows ink remaining (see the note at the start of this section). Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
    Figure 1: Estimated ink levels
    Give it a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Why is my security always invalid? I haven't been able to download any apps!

    Why is my security always invalid? I haven't been able to download any apps!

    Contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html

  • IPhone 3G warranty replacement service NZ

    I have just experienced abysmal repair service for the iphone. It seems it is a New Zealand issue and I am interested to hear if anyone else has had similar experiences or whether this is just a one-off, bad-luck case?
    I bought my first iphone 3G outright (at a $1000) at magnummac. It broke 11 months into the warranty period (unable to connect to any wifi network). I started by contacting vodafone, as directed by the apple website, and magnummac, and had to go through a game of being passed from one company to another for several months. In the end I had been in contact with the iphone service desk at vodafone (three times), magnummac (once on the phone, twice I drove to the shop), apple (once at the Genius bar in Paris, once in Sydney, and then on the phone to Australia), phoneinsure and finally mobilephoneRepair (twice in person at the shop and countless times on the phone). Apple eventually agreed that the problem was a hardware defect, extended the warranty (which had off course expired by then!) and replaced the iphone at no cost. It took mobilephoneRepair 24 hours to do this.
    I had my second (replacement) phone 4 weeks, when it broke. This time it wouldn't even recognize any wifi network. By now I had done some searching on the internet and it seems this problem is not all that uncommon. I phoned apple direct and was assured it would be covered under warranty. I was given a case number, which would confirm this. However, this was when the truly terrible service started. Vodafone has now changed their after sales repair service provider from mobilephoneRepair to Bright Point. It will cost you $22.50, just to get the phone from one Auckland location to another. There is no option of dropping it off or picking it up yourself, because Bright Point does not deal directly with customers. The entire process of replacing a phone under warranty will take 2-3 weeks. Most of all, you will need to spend hours on the phone, speak to numerous people, explain your situation repeatedly and do all the groundwork of checking warranties yourself, because Bright point has no idea how to do this, or at least those staff dealing with customers queries, don't (and they don't seem to have access to the workshop staff, who need to make these warranty assessments). It has now been almost 3 weeks since I have handed my phone in, with all the details which were necessary to make a warranty replacement, and i still don't have a phone.
    I won't bore you with all the sorry details, but I can tell you that everything I say here is true. In most other coutries, the apple Genius bar will deal with apple warranties, but we don't have an apple store in NZ. If vodafone NZ and apple NZ are trialling a new system, they need to know if it is failing miserably.
    3 weeks is not an improvement on 24 hours. This is the 21st century, apple and vodafone are both big players in the market and customer service is a big issue for, well, all customers. What are they thinking??
    Has anyone else had a similar experience?

    Thanks for the replies.
    I agree that apple should sort it out. But that is precisely the problem. We don't have an apple store in New Zealand, so apple seems to be uninterested. I have been to the apple stores in Paris and Sydney, but they won't have anything to do with iphones which were not bought in that country. Even the apple nz website will only allow you to contact their support services if you have bought the phone online from them. For all other iphones, irrespective of where you bought them in New Zealand, apple has conveniently passed the responsibility on to the carrier, which is vodafone in New Zealand.
    Both vodafone and magnummac (which is the store I had bought it at) won't fix it either - they pass it on to this third company (Brightpoint), which has been giving shocking service. 3 weeks turnaround for an iphone replacement in the 21st century, is terrible service.
    Since when does a big company like apple allow a third rate outfit like Brightpoint to handle their warranty repairs and replacements. Are they not interested in good customer service?

  • Why can't I access the balance in my iTunes account?  Why does the process always end up on the credit card page instead of accessing my balance?

    Why can't I access the balance in my iTunes account?  Why does the process always end up on the credit card page instead of accessing my balance?

    Alice Vanderlund wrote:
    Why can't I buy more international songs in the U.S. iTunes store??
    Because the owners of the songs have not licensed them for sale in the U.S.
    Apple doesn't have any say in the matter. it's up to the owner of the distribution rights for the music.

  • Hello, I live in Uruguay and I dropped my iphone in water. How I can get the out-of-warranty replacement? There is no apple store in Uruguay.

    Hello, I live in Uruguay and I dropped my iphone in water. How I can get the out-of-warranty replacement? There is no apple store in Uruguay.

    You can also try the Support site:https://getsupport.apple.com/Issues.action
    And the ExpressLane for a service request: https://expresslane.apple.com

  • Why is the itunes always show my ID is disabled as I download the APP

    Why is the itunes always show my ID is disabled as I download the APP

    If it works on your computer's iTunes but not your phone then try logging out of your account on the phone by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it
    If it doesn't work on your computer nor iPhone then depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • If I'm Getting my iPhone an Out-of-Warranty Replacment

    If I'm Getting my iPhone an Out-of-Warranty Replacment for a cracked screen, do I need to tell them any information? I live in Edmonton, Alberta, Canada and going to West Edmonton Mall to have an out-of-warranty replacment.

    I'm assuming this is being done by Apple. Since you're getting a replacement iPhone, you obviously have to provide the them info they request regarding your broken phone and will have to update your carrier with the new info such as the IMEI #.

  • HT201407 why does my replacement iphone 4s say that is it verison when it should be sprint?

    why does my replacement iphone 4s say that is it a verison when it should say sprint? also was i supposed to be given another SIM card for my iphone?

    sounds like some one made a mistake

  • How can I get a Brand New iPhone 3GS as a warranty replacement phone?

    4/26/2011
    Does anyone how I can get a brand new iPhone 3GS as a warranty  replacement for my iPhone 3GS? I already had the phone replaced once with a refurbished phone that has a problem with becoming frozen and unresponsive. This occurred ten times since I got the phone on 4/16/2011. I have tried doing a hard reset and have also restored the phone as a new device. I have an Apple Care plan. I am concerned that the refurbished phones will not be reliable due to my experience with the refurbished  one that I got as a replacement.
    Thanks!

    Thanks very much for your reply! I have a Genius Bar appointment today maybe they can test the phone to see if they can determine whether or not it is defective.
    Thanks Again!
    CS

  • Can i make use of the out of warranty replacement deal in the USA if im/my iphone is from Europe?

    Well my iPhone 4 got water damage and looks dead to me, even putting it in a rice bag. So I read that there is an out of warranty replacement in the USA for $199. In a few days I'll be in the States... so I want to ask if it will be possible for me to get my European iPhone replaced in the US Apple Store?

    Very, very unlikely as the iPhone warranty is generally valid only in the country of purchase.  The out of warranty replacement is also valid in Europe.  Just hop on down to your local Apple store for the exchange.

  • IPhone 4s out of warranty replacement - how to arrange??? HELP!

    i need to send my iPhone 4s for out of warranty replacement (in australia) but cannot find where on the apple site i can arrange this. Can anybody point me in the right direction please?

    Sure. If you have another phone call 1800myiphone.

Maybe you are looking for