Why no Logic devel team reps on forum?

http://discussions.apple.com/thread.jspa?threadID=482808&start=0&tstart=0
I found this thread on the Aperture forum. Looks like the devel folks for Aperture read and post the forums there.
I wonder why Logic users don't get the same treatment?
" Re: New MacBook 13" Doesn't run Aperture??
Posted: May 16, 2006 10:31 AM in response to: Badlydrawnboy
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Aperture does run on the new MacBooks, but it is NOT officially supported, due to limitations with the graphics card. This means if you call AppleCare, you'll simply be told that you're running Aperture on an unsupported configuration. It's an "at-your-own-risk" experience.
That being said, Aperture will install and run on a MacBook...at least you're not disallowed from using it. No hacks needed!
And of course, Aperture is fully supported on all MacBook PRO models.
Joe Schorr
Sr. Product Manager, Aperture
Apple "
Dual CPU 2Ghz Powermac G5   Mac OS X (10.4.7)   Logic 7.2.2 Ubuntu PPC

linux,
A while back I ran into some of Joe Schorr's posts by accident and began to wonder myself why the product manager for Logic didn't engage in similar dialog with Logic forum members. I then did a search for "product manager" on Apple Discussions and only Mr. Schorr's posts -- and none others by product managers for other software -- appears in the results. This told me that his involvement in forums was an exception.
I don't know what involvement Logic's product manager has with sales and marketing (per tele_player's comments) but I can tell you that he is most definitely involved in a technical role when it comes to Logic. It might be fair to say that he's "actively involved".
Some of you might be wondering, "how does he know this?". Well, it's because I've spoken to the guy at length.
It's not part of his job to get involved in forum discussions. But he did tell me that he read digests which were compiled for him informing him of various problems which people reported on this forum. Based on another source, who shall remain nameless, the frequency by which that information stream now reaches the Logic team has been compromised due to recent changes at Apple. Read between the lines and you'll know what changes I'm referring to.
Sure, it would be fantastic for Logic's PM to appear hear to address some issues and answer questions from time to time. But I can also understand the reluctance to do this, even if it was part of his job, and this has to do with the anecdote that Dave Slater related above: even a well-intentioned announcement of a bug fix or product release could end up backfiring on them unintentionally. But the potential problems run deeper than this...
Take, for example, Korg's US product manager. He is yet another gentleman who takes an active role in the technical development of their products on top of his role in sales/marketing. Along with a few other members of Korg's product development staff they are quite active on several music technology forums. And let me tell you, for all the good they've done to answer users' questions, they also got heavily **** on for all the wrong reasons by certain forum-goers with axes to grind and other negative agendas. And if that sounds paranoid to you, believe me, it's not. I watched for a year as a new product by Korg was hacked to death on one particular forum by a small but active group of people with a perverse but very real anti-Korg bent.
In closing, my advice is to use this and other Logic forums to discuss Logic, warts and all. When it comes to the warts (bugs or other puzzling behaviors), you do a service to everyone here by bringing to their attention problems that exist within the program. Sometimes, what's thought of as a "bug" is actually pilot error, but I believe it's better to post about these problems than not. And of course, if a bug can be confirmed, use Logic Pro Feedback to get the message directly to Apple/Logic.
Best Regards to All,
-=iSchwartz=-

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