Why we need a proper Windows 7 install DVD with our netbooks...

Because of things like this:
-- Part 1 of email conversation with Microsoft Windows Update Support follows --
Dear Scott,
Thank you for prompt reply.  I want to thank you for your time and kind cooperation on this case.
Based on the troubleshooting steps we have performed, it appears the issue is caused by some system corruption. At this point, I suggest we perform an In-place Upgrade to repair the system. I would like to tell you that the In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer.  However, it is recommended to first backup your important information and files to other partitions or other disks. Then please perform the following steps:
Step 1: Turn off Windows features before performing an In-place Upgrade
=======================================================
1. Click Start, and click Control Panel.
2. Click Classic View on the left pane, and double click Program and Features.
3. Click "Turn Windows features on or off on the left" pane.
4. In the Windows Features dialog box, uncheck all of the check boxes, and then click OK. 
Note: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Step 2: Perform In-place Upgrade
=========================
1. Insert the Windows 7 DVD in the computer's DVD drive.
2. Click Start and choose Computer.
3. Please find the "setup.exe" file in the DVD-ROM and double click it.
4. Click Install now.
5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm.
6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7.
Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded.
When the In-place Upgrade finishes please restart the computer and run Windows Update again. If anything is unclear, please don't hesitate to let me know. I am glad to be of assistance.
I look forward to hearing from you.
Best Regards,
Judy xxxx
<removed>@mssupport.microsoft.com
Microsoft Windows Update Support Professional
From: Scott Hill [mailto:<removed>@yahoo.co.uk]
Sent: Friday, May 14, 2010 9:28 PM
To: Judy xxxx (MS)
Subject: Re: [Bulk] RE: [Microsoft] Email Regarding Case ID <removed>
Hi Judy,
Thanks for the reply, however, that hasn't helped - the same three updates (KB980182, KB980302, and KB978262) all still fail to install.
What should I try next?
Thanks, in advance,
Scott Hill.
From: Judy xxxx (MS)
Sent: Friday, May 14, 2010 6:46 AM
To: Scott Hill
Subject: RE: [Bulk] RE: [Microsoft] Email Regarding Case ID <removed>
Dear Scott,
Thank you for prompt reply. I have received your attachment and I want to thank you for your time and kind cooperation on this case.
At this time, let’s refer to the following steps to troubleshoot the issue.
Step 1: Run Microsoft Fix It Tool 50202 to reset Windows Update components
==========================================================
1. Please download the tool from the following link:
http://go.microsoft.com/?linkid=9665683
2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.
3. Locate the downloaded file and double click it to run the tool.
4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.
5. After it is finished, please restart the computer.
Now try Windows Update to see if the issue has been resolved.
I appreciate your understanding that it may take some time to troubleshoot this issue. I truly hope the problem can be resolved by our mutual efforts. Thanks for your patience and cooperation.
I am looking forward to your reply.  
Best Regards,
Judy xxxx
<removed>@mssupport.microsoft.com
Microsoft Windows Support Professional
From: Scott Hill [mailto:<removed>@yahoo.co.uk]
Sent: Tuesday, May 11, 2010 10:03 PM
To: Judy xxxx (MS)
Subject: Re: [Bulk] RE: [Microsoft] Email Regarding Case ID <removed>
Hi Judy,
Thank you for the reply.
However, manually installing the updates does not work either - please see attached screen-grabs.
What else can I try?
Thanks, in advance,
Scott.
From: Judy xxxx (MS)
Sent: Tuesday, May 11, 2010 6:55 AM
To: 'Scott Hill'
Subject: [Bulk] RE: [Microsoft] Email Regarding Case ID <removed>
Dear Scott,
Thank you for prompt reply. I want to thank you for your time and kind cooperation on this case.
At this point, I suggest we manually install these updates to test the issue:
1. Please visit the Microsoft Download Center: http://www.microsoft.com/downloads
2. Use the update's ID to search for the download link.
3. Download the update and save it (them) to the Desktop.
4. Please install it (them) and check the result again.
I appreciate your understanding that it may take some time to troubleshoot this issue. I truly hope the problem can be resolved by our mutual efforts. Thanks for your patience and cooperation.
I am looking forward to your reply.  
Best Regards,
Judy xxxx
<removed>@mssupport.microsoft.com
Microsoft Windows Support Professional
From: Scott Hill [mailto:<removed>@yahoo.co.uk]
Sent: Friday, May 07, 2010 10:15 PM
To: Judy xxxx (MS)
Subject: Re: [Microsoft] Email Regarding Case ID <removed>
Hi Judy,
Thanks for your reply,
Unfortunately this hasn't totally solved the issue - now, although Windows Update 'completes', it reports that the following three updates have failed:
KB980182
KB980302
KB978262
I also tried the instructions you gave in your previous email again, just in case that made any difference, but it did not.
Is there a way to get these updates to work?
Thanks, in advance,
Scott.
Moderator note; personal e-mail and full name of third party edited as per forum rules
Scott

-- Part 2 of email conversation with Microsoft Windows Update Support follows --
From: Judy xxxx (MS)
Sent: Saturday, May 08, 2010 2:00 AM
To: 'Scott Hill'
Subject: RE: [Microsoft] Email Regarding Case ID <removed>
Dear Scott,
Thank you for prompt reply. I have received your attachment and I want to thank you for your time and kind cooperation on this case.
At this point, I suggest you try the system Update Readiness Tool via following step again:
1. Please download and run CheckSUR tool from the link below to your desktop, according to your System Type:
System Update Readiness Tool for Windows 7 32-bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f&displa...
System Update Readiness Tool for Windows 7 64-bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc&displa...
2. Double click on the downloaded file to run the CheckSUR tool and restart the computer to check the results.
Note: This tool will need about 10~15 minutes to install. Your patience is highly appreciated. For more information, please refer to the following Microsoft Knowledge Base Article: http://support.microsoft.com/kb/947821/en-us.
I appreciate your understanding that it may take some time to troubleshoot this issue. I truly hope the problem can be resolved by our mutual efforts. Thanks for your patience and cooperation.
I am looking forward to your reply.  
Best Regards,
Judy xxxx
<removed>@mssupport.microsoft.com
Microsoft Windows Support Professional
From: Scott Hill [mailto:<removed>@yahoo.co.uk]
Sent: Wednesday, May 05, 2010 5:12 AM
To: Judy xxxx (MS)
Subject: Re: [Microsoft] Email Regarding Case ID <removed>
Hi Judy,
Thank you for your reply.
I think you may have slightly misunderstood the issue - it is not that the KB978262 does not download, nor is it that the update process completes and says that KB978262 hasn't been installed correctly.
KB978262 downloads OK, and it start installing, it just never completes installing and Windows Update just sits there, not getting any further (see screenshot in attached zip file).
Also, I had already tried everything you suggested, but tried them all again - it still fails to install.
I have, as requested, attached a zip file containing a screenshot, system info and windows update log.
Thanks in advance,
Scott Hill.
From: Judy xxxx (MS)
Sent: Wednesday, May 05, 2010 3:06 AM
To: '@yahoo.co.uk'
Subject: [Microsoft] Email Regarding Case ID <removed>
Dear Scott,
Thank you for contacting Microsoft Windows Update Support. My name is Judy, and I am glad to work with you. For your reference, the case ID for this service request is <removed>. You can contact me directly by sending an email to @mssupport.microsoft.com with the case ID in the subject line.
From the case log, I understand that you can not obtain the update KB978262. If there has been any misunderstanding, please let me know.
I fully understand the inconvenience you have experienced. We will work together to resolve this issue through the course of the case.
This issue can be caused by one of the following factors:
1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.
NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.
Step 1: Clean boot
========================
This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click the "Start" Button, type "msconfig" in the search bar and press Enter.
Note: Please click the Continue if the "User Account Control" window pops up.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System"
4. Test if we can update the system in Clean Boot.
Note 1: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
Note 2: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved.
Step 2: Rename the Windows Update Softwaredistribution folder
================================================
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
net start CryptSvc
net start wuauserv
3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and choose Desktop from the left panel as the location.
4. Refer to the Desktop and right click the rename.bat file, then choose "Run as administrator".
5. You will see a DOS-like window processing.
Please test the issue again and let me know the result. If the issue persists, I will help you check the Internet Connection in our next communication. To clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
How to capture a screenshot
======================
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.
3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".
4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".
Please send this saved JPEG file to my email account at <removed>@mssupport.microsoft.com
How to collect the System Information
=============================
The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:
1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.
Please send it as an attachment to <removed>@mssupport.microsoft.com. If the file is too large to be sent, please right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder", and then send the zip file to <removed>@mssupport.microsoft.com for further research.
How to collect the WindowsUpdate.log file
================================
1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
2. Now click on the "File" menu and then click on the "Save As".
3. From the left panel, click "Desktop" and click the Save button.
The file will be saved to your Desktop. Please send the file as an attachment in an email to <removed>@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.
Please try my suggestion and let me know the results at your earliest convenience. If you have any other questions, please do not hesitate to let me know.
I am standing by for your response.
Best Regards,
Judy xxxx
<removed>@mssupport.microsoft.com
Microsoft Windows Update Support Professional
Very satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Joshua Chen at <removed>@mssupport.microsoft.com
Bing.com was designed to help you overcome search overload and make faster, more informed decisions when searching online. Try Bing now at http://www.bing.com
Moderator note; personal e-mail and full name of third party edited as per forum rules
Scott

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    I have more years of experience with RoboHelp than I want to admit, but I have never run into this before. I have a published RoboHelp 9 project for an overseas client that displays exactly as it should when the published version is viewed by myself or another RoboHelp developer (not located where I am). However; the users at 1 of 2 two client sites do not see the left hand TOC window or the bar above the project with the buttons (the other site does see it). The users at both sites are using Internet Explorer 9, and I have been told there is no difference in their security set-up. I suspect that at the site where it is not displaying there is a security setting that is throwing it off, but I am not sure what to have them look for. Anyone have any ideas?
    W. Keith

    Do they not simply see the bar or is it empty? In the first situation, it seems they are opening the topic directly instead of via the start file.
    What is the URL the users are using on both the locations? And do the users have a hyperlink 'Show' at the top of the topics?
    Kind regards,
    Willam

  • Why can't I boot from  my windows install disk using an external dvd drive?

    My internal disk drive is broken on my computer, so I'm using an external one, but when I put my windows install disk in, it shows up when I'm using the computer, but it doesn't show up when I hold ALT on startup. Why is this?

    Alt/Option Boot code is all in ROM. It shows an Icon for each potentially-bootable Volume.
    Your Windows install DVD is not directly bootable, and so it does not show an Icon. (An OS 9 Installer CD would not show an Icon either.)
    To install Windows, you need to research the use of Boot Camp, the software that provides Mac drivers and facilitates the Installation of Windows on a Mac. There are also Windows restrictions on the use of external drives which you may have to meet.

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