Why won't apple let me send my phone in for repair?

My phone is unfortunately water damaged so I want to send it to get repaired.
After filling in the online form on the Apple support page a few days ago I realised I didn't have the £185 it quoted for the repair so I thought I'd leave it until I'd got paid to send for repair.
Now 3 days later, when I fill in the form online to send my phone for repair, once I get to the 'detailed quote and payment' tab, it redirects me to a page that says 'We're unable to complete the repair. Please try again or choose another solution.'
Does anyone have any idea why it seemed to be working fine a few days ago but now just displays this message? I've filled the form in so many times that I feel like I'm going crazy.
I would take it into an Apple Store but there isn't one locally.
Any advice?

If, as you said in your first post, there isn't an Apple Store you can get to, call Apple support and talk to them. As Tim suggested, it may be due to your having a repair order open already. If you call Apple, they should be able to get you set up.
Regards.

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