Why won't my generated webhelp publish to our server?

This question has several parts, but first things first: I am used to
generating webhelp and handing it off to a developer. In my current role, I am responsible for posting/publishing the help to
an intranet site where it is used as a knowlege base. My predecessor and another person here can do this, but whenever I publish, nothing shows on the site. Another person who can publish and have it show up and I sat down to try to figure out what's going on, and we can't find any discrepancies or reasons for my problem. I feel like there's one little file or something that is causing the issue, but I don't know what it is. I did manually move a few new topic files out of the webhelp folder and into the shared drive area the knowledge base pulls from, but none of my formatting or images show up. Any ideas?

Have you had IT check permissions?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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