WIJ20002 error in webi java panel

Hi All,
One of user trying to create a report on universe but when trying to run query, user facing WIJ20002 error.
The web intelligence can not connect to the server please contact your administrator, but her colleague not facing any error with same configurations.
User using Java 1.6.45 & internet explorer is 9 – 9.0.8112.16421CO, OS is windows 7 64 bit.
I was re installed java also but had no luck.
I'm attaching complete error message can any one help me please.

Hi,
According the InfoView URL in the screen shut that contains "enterprise115", it seems that you have Business Objects XIR2 and you said "User using Java 1.6.45 & internet explorer is 9 – 9.0.8112".
Check out the XIR2 SP6 Support Platform Guide, the supported IE browser is IE7 with Sun 1.6.0_02+.
Hope this helps,
Jin-Chong

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    1. Created a connection pool and Datasource in JDBC resources under administration on 10g DB which worked fine.
    2. Attempted creating a connection pool on 11g DB which said connectiion successful when testing connetion. But once finalised and then again tried testing it gave an error saying " Invalid user name/password ".
    3. Since I know the username and password were correct, I tried changing 'ORCL' in the URL with the tns alias ORCL_421.
    4. Since I changed the URL, i was prompted to restart the defaults.
    5. Once I clicked on restart, after long time the browser still showed the timer rotating. So I refreshed the browser and it showed the application server was up.
    6. I went to check the JDBC resources and all the CONNECTION POOLs and DataSources are vanished.
    7. I logged out and then when i am trying to login again, I am getting the above error.
    8. I tried launching ESB and got the similar error but this time for esb "Application named 'esb-dt' is in stopped state."
    I am not sure why this is happening. AScontrol.log has the following error stack:
    [EMUI_14_42_51_/console/logoff] ERROR em.console doGet.303 - java.lang.IllegalStateException: Response has already been committed
    java.lang.IllegalStateException: Response has already been committed
         at com.evermind.server.http.EvermindHttpServletResponse.resetBuffer(EvermindHttpServletResponse.java:1854)
         at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:249)
         at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:50)
         at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:193)
         at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
         at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:198)
         at oracle.sysman.emSDK.svlt.PageHandler.render(PageHandler.java:796)
         at oracle.sysman.emSDK.svlt.PageHandler.handleRequest(PageHandler.java:398)
         at oracle.sysman.emSDK.svlt.EMServlet.myDoGet(EMServlet.java:765)
         at oracle.sysman.emSDK.svlt.EMServlet.doGet(EMServlet.java:283)
         at oracle.sysman.ias.studio.app.StudioConsole.doGet(StudioConsole.java:297)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
         at oracle.sysman.ias.studio.app.BrowserVersionFilter.doFilter(BrowserVersionFilter.java:75)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
         at oracle.sysman.ias.studio.app.MultipleJVMFilter.doFilter(MultipleJVMFilter.java:85)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17)
         at oracle.sysman.ias.studio.app.PostLogonFilter.doFilter(PostLogonFilter.java:80)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17)
         at oracle.sysman.ias.studio.app.ShortHostnameRedirectFilter.doFilter(ShortHostnameRedirectFilter.java:68)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17)
         at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:436)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:619)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:368)
         at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:866)
         at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:448)
         at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:216)
         at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:117)
         at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:110)
         at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
         at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:239)
         at oracle.oc4j.network.ServerSocketAcceptHandler.access$700(ServerSocketAcceptHandler.java:34)
         at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:880)
         at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
         at java.lang.Thread.run(Thread.java:595)
    Appreciate if anyone can help resolve this issue.
    Thanks and Regards
    AT

    Check your server.xml. You need a line like:<application auto-start="false" name="staging-load" path="c:\staging-load.ear"/>

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