Will Enterprise Skill group allow queuing with interrupt ?

Dear All,
I have a requirement to use three enterprise skill group in a single ICM script.
Customer dials TFN and if agents are in ready state they will take a call.
If no agents were available in both enterprise skill group the call goes to queue(hold music), once agent become available customer call will patched to the agent.
In our case, we have three enterprise skill group with overflow concept assume no agents are available and the call sucessfully goes to queue, and once the agent become available, call was not landing to agent instead of this call gets disconnected after queue prompt was played.
Note: Interruptible was working if we use Queue to skill group and the same was not working if we use enterprise skill group
This was my script
Kindly do let me know the solution for this
Thanks
Srinivasan

David,
Thanks for reply, yes every thing was working as expected. Only interrupting was not working and also queue music was playing only one time.After queue music played the call get disconnected
If i use queue to skill group with the same scenario it was working, pls tell me why the same was not working if i use enterprise skill group..kindly find the below screen shot which is working if i use queue to skill group
Srini...

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Queue to skill group node with consider if statement.

Hello,
I have a question on a queue to skill we have set up. There have been complaints that calls have not been able to be answered after the center closes even though they are logging in an agent or two to clean up these calls. Within the queue to skill is consider if statement that says:
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Paul,
It sounds like the first "IF" statement is being used as an "accept or deny" calls access to the queue node-
If the queue to skill group node is the where this decision is made(perfectly acceptable to do so)- once a call passes through the queue to node- calls do not return to it unless you loop though it.
Think linear-
Start----Queue to(with if) -----play music-----play announcement--------wait-------loops back to play music-------
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I do not recommend this---but it would resolve the issue if agents logged on after the call was in the treatment----
Start----Queue to(with if) -----play music-----play announcement--------wait-------loops back to queue to(with if)------
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the script would need a new queue to node during the treatment- again looking to see if agents signed on.
I would advise adding an Admin Script with TOD/ DOW conditions and then set a variable for open/ closed-
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Start---
IF Node(if open)---->Queue to(if not required here) -----play music---play announcement---wait---loops back to play music-
'------>(if closed) play after hours greeting/ route to voicmail/hangup.

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Router Log Viewer
3/28/2013 1:04:07 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:08 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:12 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:12 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:14 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
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:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) CallEventReport: CID=(150565,47621458),Event=DISCONNECT, DlgEnds=1, FromVRU=0, CallState=2, Cause=NORMAL
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16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Canceling queuing for CID=(150565,47621458)
16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Unqueuing Call CID=(150565,47621458) for SkillGroup CUCM_PG_1.Cisco_Voice.SMDSkill, pos=14
16:40:29:246 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog sending VRUQueueEvent to VRU (4)
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog handling script resp
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) CallEventReport: CID=(150565,47621458),Event=DISCONNECT, DlgEnds=1, FromVRU=0, CallState=22, Cause=INVALID_CAUSE
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16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog resuming (Call disconnected. (Event has dialog end set.)) status (3)
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog aborted and was deleted.
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog sending release call to VRU
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Deleting Dialog.
16:40:29:252 ra-rtr Trace: For message (9) from routing client CVP_PG_1F (ID 5014) could not find dialog id (29438).
16:40:29:254 ra-rtr Trace: Received dialog fail for unknown dialog(29438) from PG.
CVp VRU PIM logs
Line 15925: 16:46:11:090 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29677 DIDRelSeqNo=-1 ReasonCode=1
Line 15946: 16:46:19:533 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29695 DIDRelSeqNo=-1 ReasonCode=1
Line 15958: 16:46:20:690 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29584 DIDRelSeqNo=-1 ReasonCode=1
Line 15960: 16:46:20:691 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29584 DIDRelSeqNo=-1 ReasonCode=1
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Ideas and response appreciated. Thanks.

What ivr type is being used. It seems the call correlation is failing when the number ends 0 check either your translation routes or that you correlation I'd does not start as 0 as this will cause calls to fail
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I have an issue where
I want to queue to a skill group for say 5 mins and then expand it to another skill group or groups. What is the best way to do this?
My thoughts:
1) add skill group to initial queue to node with a consider if statement
2) add an if statement after the initial queue to node?
Other options or opinions?

1. Will not work assuming this if the first queue to SG node it sees. So you just queue the call.
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May i ask why do you want to do that ? the courtesy call back is used so that the call can stay where it is in the queue, the system calculate the Estimated Wait Time (EWT) for this speicific skill group so it can be routed directly to agent, if in case it is routed to another skill group (which i am not sure it can be done) how do you want to go to the same place it enters the queue, it will be as new call ?
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Will Enterprise Skill group allow queuing with interrupt ?

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